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Multiple Copies of Emails

122110 Views 392 Replies Latest reply: Feb 6, 2014 11:52 AM by Bodgerco RSS
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String Bass Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 29, 2009 10:38 AM
I installed Snow Leopard yesterday. When I came down this morning I discovered that all of my rogers.com email boxes had 4 copies of each email in each in box. The me.com mailbox did not have this issue. I put them all off-line when it appeared that copy number 5 was starting to download. The box to delete files on the server had ben reinstated for one of the rogers accounts, which had not been set in Leopard. I have used this computer since late May using Leopard without this problem. Any suggestions? I haven't yet called Apple or Rogers.
iMac 24 inch May 2009, Mac OS X (10.6), Toronro
  • russcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 29, 2009 10:54 AM (in response to String Bass)
    I am experiencing a similar issue. Two copies of each message addressed to my company Exchange account. After I open and read one copy, the extra one disappears when I attempt to open it. I have not yet found a work around. I am reluctant to trash my mail prefs file because that action requires that I reenter all my account information for six accounts. Deleting the mail caches and rebuilding them did not remedy the problem.
    MacBook Pro Late 2008, Mac OS X (10.6)
  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Aug 29, 2009 10:56 AM (in response to russcus)
    I had this problem once during testing, and filed a bug report on it.
    Have not been able to reproduce since.
    Do you also use Entourage?
    I believe mine occurred when I had both running during testing.
     MBP  Mac Pro  Touch  3G iPhone , Mac OS X (10.6),  AAA™ 
  • russcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 29, 2009 1:13 PM (in response to A A P L)
    No, not using Entourage.
    MacBook Pro Late 2008, Mac OS X (10.5.6)
  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Aug 29, 2009 1:16 PM (in response to russcus)
    That was the one thing I thought might have triggered it.
    So, it's either Mail or the EXCH SERVER.
    Hard to say as I only saw this once.

    Scott
     MBP  Mac Pro  Touch  3G iPhone , Mac OS X (10.6),  AAA™ 
  • klrogers Level 1 Level 1 (0 points)
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    Aug 30, 2009 5:37 AM (in response to String Bass)
    I am getting two copies of every email as well, but it is also going back at a certain point in the day and re-downloading two copies of EVERY email since 8/23. So this morning I wake to fine that instead of the 5 new emails I would have in my box, there are 262. Two copies of every email since 8/23, even the one's I've deleted. VERY frustrating!! I am not on an exchange server, just regular pop3 email accounts.
    MacBook Pro, Mac OS X (10.6)
  • Romulox2000 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 30, 2009 7:22 AM (in response to String Bass)
    Same here, and this has never happened to me in the 10 years with my service provider. No exchange, just regular POP acct. Only has happened once so far - I left for 10 mins and came back to 233 emails. Just sorted by unread and deleted.
    MBP uni-17, Mac OS X (10.6)
  • 2020hindsight Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 30, 2009 7:24 AM (in response to String Bass)
    I had this once just after installing. I don't use Exchange or Entourage, just Mail. I deleted the duplicates and it hasn't happened since.
    MacBook Pro, Mac OS X (10.6)
  • Resn8tor Level 1 Level 1 (115 points)
    Currently Being Moderated
    Aug 30, 2009 8:46 PM (in response to 2020hindsight)
    I'm seeing this as well. Duplicates were downloaded and I deleted them. Later they were all downloaded again, so I'm currently at three copies of all emails since installing SL. Straight POP account.

    I did notice that remove from server after downloading was checked and set to one week. I don't recall what the previous setting was, so I've set it to immediate to see if that makes any difference.
    SR MBP 2.4 4GB, Fusion: XP Pro, Mac OS X (10.6), Samsung 226BW, Wired aluminum keyboard, FW800: G-Drive 250, MyBook Pro 500
  • Barry Karlin Calculating status...
    Currently Being Moderated
    Aug 30, 2009 9:06 PM (in response to String Bass)
    I also received 2 copies of emails when I trashed the prefs and reentered my iSP info but at least my email prob is fixed.

    Barry
    macbook pro, Mac OS X (10.5.6)
  • Ernie Stamper Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Aug 31, 2009 6:29 AM (in response to String Bass)
    Those having this problem, please use the Finder to open Home/Library/Mail and locate the file named MessageUidsAlreadyDownloaded3. Use Get Info to see when this file was last updated -- should be after the last time new messages were downloaded?

    Quitting Mail and removing this file, and then relaunching Mail will result in a freshening of the file, if it has become corrupted, but will once more download everything still on the server. But hopefully for the last time.

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6), 10.5.8, 10.4.11, Aperture 2, FCS3
  • Peter Monahan Level 1 Level 1 (40 points)
    Currently Being Moderated
    Aug 31, 2009 6:48 AM (in response to String Bass)
    For those who are experiencing this problem I have a couple of questions.

    1. Are these POP mail accounts ?
    2. Do you have more than one computer checking the same POP account and leaving copies on the server ?

    Thanks

    Peter
  • russcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2009 8:13 AM (in response to Peter Monahan)
    In my case, it is an Exchange account and iPhone is accessing it along with the computer.
    MacBook Pro Late 2008, Mac OS X (10.5.6)
  • russcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2009 8:24 AM (in response to Ernie Stamper)
    I deleted the MessageUidsAlreadyDownloaded3 file as Ernie suggested. It's last-modified date was way back in May 2009. I have to wait for new mail in my Exchange account to see if I am still receiving duplicates. I will edit this message afterward.
    MacBook Pro Late 2008, Mac OS X (10.5.6)
  • SKEL_73 Level 2 Level 2 (235 points)
    Currently Being Moderated
    Aug 31, 2009 8:52 AM (in response to String Bass)
    I am also having this problem - it is driving me crazy! Since upgrading to Leopard, I am having multiple messages appear in mail. I now have 3 copies of every message.....

    My accounts are with custom domain servers, not with Rogers (although Rogers is my ISP it shouldn't have anything to do with retrieved messages from another server)
    Macbook Pro 2.8Ghz Core 2 Duo, Mac OS X (10.5.5)
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