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elroySF Level 1 Level 1 (0 points)
My Time Capsule was running just fine, then spontaneously just powered off by itself. All the other devices in the power strip were fine and I tried switching outlets, plugging it directly into the wall, and unplugging the TC and plugging the power cord back in. The network port lights in the back are out and the light on the front is dark. However, when I first plugged the cable back into the TC, the network lights came on for a split second. I'm guessing that there's a power connection fried (because if it were a power supply failure the lights would not have blinked on at all).

Any suggestions? Thanks!

iMac G5, Mac OS X (10.5.8)
  • 1. Re: Time Capsule Powered Off, Won't Power Back On
    mikedallas Level 1 Level 1 (0 points)
    I have had the exact same issue. Was working fine last night and came home tonight and it is completely dead. Did you get any help?
  • 2. Re: Time Capsule Powered Off, Won't Power Back On
    elroySF Level 1 Level 1 (0 points)
    No, no help so far. I'm going to have to make an appointment with Apple I guess. :-/
  • 3. Re: Time Capsule Powered Off, Won't Power Back On
    Graeme Jervis2 Level 1 Level 1 (50 points)
    I also have same issue. Any luck with a resolution?

    Time Capsule 1TB-GBR
  • 4. Re: Time Capsule Powered Off, Won't Power Back On
    sasaldivar Level 1 Level 1 (0 points)
    Oh my... Looks like I'm not the only one with this issues. 18 months of operation and bragging to others about how great this has been and today it quits! I've already pulled the HDD out and put it in an external enclosure, but I need the convenience of having the TC available to all my laptops. Updated to Snow Leopard today... thought all was going well until no more green light!!!

    Guess I'm off to get another one tomorrow...
  • 5. Re: Time Capsule Powered Off, Won't Power Back On
    da4089 Level 1 Level 1 (0 points)
    Mine died last night. I forced a backup, upgraded to Snow Leopard, and was about just checking everything still worked when Time Machine complained about no disc. Checked the box, and no light. Checked the externals -- all ok, so I guess the PSU is dead or something. 500GB Gen1.
  • 6. Re: Time Capsule Powered Off, Won't Power Back On
    Max Stanley Level 1 Level 1 (10 points)
    sasaldivar wrote:
    Oh my... Looks like I'm not the only one with this issues. 18 months of operation and bragging to others about how great this has been and today it quits! I've already pulled the HDD out and put it in an external enclosure, but I need the convenience of having the TC available to all my laptops. Updated to Snow Leopard today... thought all was going well until no more green light!!!

    Guess I'm off to get another one tomorrow...


    I have a question, what type of screwdrive or torx did you use to get the FOUR screws off the actual harddrive itself?

    Im having to salvage mine aswell and i cant figure out what type of screwdrive to use to remove those 4 screws they wont budge!!

    thank you!
  • 7. Re: Time Capsule Powered Off, Won't Power Back On
    Brian7777 Level 1 Level 1 (0 points)
    My TC did the exact same thing two days ago. It is 18 months old. After doing some research, I have found others with the same problem. At 17-18 months, the power supply goes out. I went to the Apple store today and they said too bad, out of warranty. They don't fix this, and won't stand behind the product. The manager told me that they only replace products for "known problems". So, my recommendation is for all TC users to make this problem known! There are way too many people having this problem for it to be a coincidence. After I did this research tonight, I'm going back to the manager with my printouts to demonstrate that this is indeed a "known problem", and I either want my money back or a new TC. It's very disappointing to see Apple refuse to stand behind their products. A $300 product should last more than 18 months!
  • 8. Re: Time Capsule Powered Off, Won't Power Back On
    kjk Level 4 Level 4 (1,305 points)
    Wow, that is weird. Mine completely died as well, 17 months after purchase.
  • 9. Re: Time Capsule Powered Off, Won't Power Back On
    rstyppls Level 1 Level 1 (0 points)
    This is crazy. I'm having the exact same problem. I returned home from work today, sat on the couch, and opened my Macbook only to see that my network was nowhere to be found. I went into my office and the iMac was sans internet, too. I looked down at the Time Capsule and it was dead. Not just a little dead... VERY DEAD. I upgraded all of my computers to Snow Leopard yesterday. Is it possible that this had something to do with it? I'm really confused. I'm going to call tech support in the morning and hopefully they can fix/replace the unit regardless of warranty status. Just out of practicality, any device marketed as a backup medium should last for more than a year or so. As a customer who buys every new product that this company comes out with, I hope they do right by me.
  • 10. Re: Time Capsule Powered Off, Won't Power Back On
    kjk Level 4 Level 4 (1,305 points)
    Mine died before I upgraded my systems to Snow Leopard.
  • 11. Re: Time Capsule Powered Off, Won't Power Back On
    Max Stanley Level 1 Level 1 (10 points)
    can anyone help how did you get the screws off the actual hard drive? i got the time capsule opened but none of the how-to guides say what screw drive is specifically needed to remove the four harddrive screws theyre not budging at all.

    i need to get my data off here.

    thanks!
  • 12. Re: Time Capsule Powered Off, Won't Power Back On
    sasaldivar Level 1 Level 1 (0 points)
    Max... not sure why your's is different, but my screws are philips type. I used the same screwdriver used to take the bottomplate off... I was expecting a TORX like in the MBP... anyway, the screws are a little funny looking, but came off easily. Also, with the enclosure I have it in, the screws could have stayed on without interference...

    UPDATE: So I purchased a NEW 1TB TC last night... $300 again and they DON'T OFFER APPLE CARE on this product!!! So, this morning I'm still mad and haven't opened the box, but starring at the pieces of the 1st Gen TC on my desk... I plug it in and IT POWERS UP!!! I can hear the CAPS charging and the LED goes from GREEN to YELLOW! I'm thinking cuz the HDD is out. I unplug it, put the HDD back in and NOTHING!!! guess I need to wait for the caps to completely discharge this time... I'm sure I'm going to be opening the NEW one sometime today...
  • 13. Re: Time Capsule Powered Off, Won't Power Back On
    John Conrader Level 1 Level 1 (15 points)
    That is so strange. I came here looking to see if there was a fix and I found a bunch of people with the same problem. Mine is about 17 months old. Plug it in and nothing happens. I will probably call Apple tomorrow and see if they have any answers. I will point them to this thread.

    John
  • 14. Re: Time Capsule Powered Off, Won't Power Back On
    elroySF Level 1 Level 1 (0 points)
    In mine, the power supply is definitely not fried. I'm pretty sure it's either a bad connector (easy fix) or a bad chip in the PS (harder). I know the power supply is working because I let it sit for awhile and plugged it in again and it lit up for about 30 seconds before the lights went out again.

    I spent 30 minutes at the genius bar in Palo Alto today and he told me pretty much the same story as related above. That a) it was out of warranty and b) they don't offer repairs on TC's. He did tell me that they could fit in into an applecare policy if I had bought it with a computer - but I didn't so I'm SOL.

    I'm embarrassed to say that I bought another one. The good news is that you get 1TB now for less than I'd paid originally for my 500GB. And if you price dual-band wireless routers and good 1TB hard disks, it's a good price. Just wish they lasted longer...
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