Skip navigation
This discussion is archived

Mail crashes after starting

973 Views 10 Replies Latest reply: Aug 30, 2009 4:00 PM by Helen Goff RSS
jcetheredge Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 30, 2009 7:53 AM
Ever since I installed Snow Leopard, Mail crashes immediately after I open it.
Other than "sending the report to Apple" I've no idea what to do...
Any help greatly appreciated.
Mac OS X (10.6)
  • maclover009 Level 1 Level 1 (65 points)
    Currently Being Moderated
    Aug 30, 2009 7:59 AM (in response to jcetheredge)
    Could you try going into your home folder, choose library, then preferences, and trash the file "com.apple.mail.plist".

    Then reboot and test again. If that doesn't work, go to your home folder, choose library, then mail, and trash that folder. Reboot and test again.

    Harris
    Apple Certified Macintosh Technician / Apple Certified Support Professional, Mac OS X (10.6), MacBook Pro / iPhone 3GS
  • cskemp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2009 8:11 AM (in response to maclover009)
    won't deleting the mail folder also delete all emails this person has?
    Mac Pro version 1,1, Mac OS X (10.6), Radeon x1900 (recently replaced)
  • maclover009 Level 1 Level 1 (65 points)
    Currently Being Moderated
    Aug 30, 2009 8:17 AM (in response to jcetheredge)
    Your mail database was corrupted on install. Anything stored on the computer in the mail app was deleted and unrecoverable. We just removed it so you can start fresh.

    If you have made a backup when you were on 10.5, you can recover that folder, put it back, restart and you should be good to go.

    Harris
    Apple Certified Macintosh Technician / Apple Certified Support Professional, Mac OS X (10.6), MacBook Pro / iPhone 3GS
  • cskemp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2009 8:24 AM (in response to maclover009)
    there is more going on here than you realize. Mail is having serious problems in snow leopard, and it is not just a corrupted ~/library/mail folder.

    please see the threads:
    http://discussions.apple.com/thread.jspa?threadID=2129761&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=2133100&tstart=0

    as well as others.

    advising to trash this file without explaining the repercussions was a bit irresponsible.

    i had a similar problem, instead of trashing the file, i moved it to my desktop, started mail, it asked to import, i didn't click ok, moved my mail folder back into place, clicked ok, then it proceeded to completely import my files, which i then rebuilt. the caveat is that everything is still there, and mail even checks and gets new emails, but now if i click on message, it appears for a few seconds and then mail crash quits.

    as this worked perfectly in 10.5, deleting the mail folder is not an option, i will wait for official apple support to deal with this further.
    Mac Pro version 1,1, Mac OS X (10.6), Radeon x1900 (recently replaced)
  • maclover009 Level 1 Level 1 (65 points)
    Currently Being Moderated
    Aug 30, 2009 8:27 AM (in response to cskemp)
    The way to avoid these problems is to start with a new mail database created by Snow Leopard. It is a problem with the upgrade installer that we are aware of.
    Apple Certified Macintosh Technician / Apple Certified Support Professional, Mac OS X (10.6), MacBook Pro / iPhone 3GS
  • cskemp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2009 8:30 AM (in response to maclover009)
    that's sounds nice.
    trade 5000 emails for a working snow leopard mail.
    any suggestions on how to keep the 5000 emails?
    Mac Pro version 1,1, Mac OS X (10.6), Radeon x1900 (recently replaced)
  • maclover009 Level 1 Level 1 (65 points)
    Currently Being Moderated
    Aug 30, 2009 8:31 AM (in response to cskemp)
    Remove the corrupted database, get the database from the backup on 10.5.8 that should have been done, then import into the fresh one Snow Leopard created.

    Or, wait for the fix.
    Apple Certified Macintosh Technician / Apple Certified Support Professional, Mac OS X (10.6), MacBook Pro / iPhone 3GS
  • Helen Goff Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 30, 2009 4:00 PM (in response to jcetheredge)
    I spent hours on the phone with Apple support on this and my no contacts in address book.
    No fix!
    MacBook Pro, Mac OS X (10.4.5)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.