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None of our HP printers work woth 10.6

54674 Views 246 Replies Latest reply: Nov 16, 2009 4:03 PM by Todd Wolseth RSS
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 1:48 PM (in response to The Bretonian)
    The Bretonian,

    Don't worry, I don't take your comments personally. As for the Deskjet 1220C printer, the official answer is in my post regarding the discontinued models. I will take the request back for the 1220C printer. We do listen to the feedback and when we can we try to influence the decisions on what is supported.

    I realize this isn't an answer to the "it's not supported under Snow Leopard" question, but its the best I can do.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 1:53 PM (in response to dnorth12)
    dnorth12,

    The quickest way to see if you have Rosetta installed is to get info on any of the applications on your hard drive, and click the little checkbox that says Open in Rosetta. If Rosetta is not installed, then it will prompt you to install it. Just make sure you uncheck that box.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 1:56 PM (in response to Jareddad8)
    Jareddad8,

    It sounds like the IP address you have on the printer isn't routable from the MacBook Air. What is the IP address the Air or the 4600n has? A quick fix may be to reset the networking info on the 4600N and get it to grab a new IP address.

    There are plenty of threads here on how to do that, but if you're still having trouble post back and I'll see what I can do.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 2:03 PM (in response to Tony Dillon)
    Tony,

    The Color Laserjet CM1017 does indeed have print drivers included on the Snow Leopard DVD. I have one on my desk at work, and it works just fine. If you can't get the right print drivers to load (you do not need the generic ones), see any number of my postings elsewhere for details, but the quick answer may be to simply re-install them from the DVD or by downloading them from [here|http://www.apple.com/downloads/macosx/apple/firmware_hardware/hpprinterdr iversformacosxv106.html]. As for Scan, at the moment scan support is not planned. That being said I am taking your request (and I have been personally pushing for it), but if you can't get the Scan solution running from the 10.5 download on HP.com it may be a while before I can get Scan back in, if at all.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 2:09 PM (in response to YellowEliseDeceased)
    Dakers,

    I honestly don't know about the Deskjet 1280s you have, they are not only list of discontinued devices, but they are also not on my list of supported devices. One I figure out where they are I'll let you know. As for the Designjet 500, that is supported under 10.6 and while the drivers are not on the DVD they should appear if you plug-in the printer via USB or download the drivers from [here|http://www.apple.com/downloads/macosx/apple/firmware_hardware/hpprinterdr iversformacosxv106.html].

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 2:17 PM (in response to napier uni)
    napier uni,

    Regarding your 4050n, it is quite possible that you are discovering and printing to it via AppleTalk in 10.5. If you know the IP address and you can ping it, try creating your print queue using HP Jetdirect - Socket and typing in the IP address. Again, remember AppleTalk is a completely different protocol and the fact its no longer supported is the reason lots of people are having problems with older LaserJets.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 2:20 PM (in response to Jo Johnson)
    Jo Johnson,

    I don't have an answer for you, but I will take this back to the team next week and see what we can figure out.

    Just trying to help.

    andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 2:25 PM (in response to Amy Atkinson1)
    Amy,

    Glad you got the Officejet 7110 running. As for the Color Laserjet 1500L, I also don't know if it is supported or not, but I will find out and report back.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 5:12 PM (in response to HP Mac Architect)
    I guess I can't alway read my own list. It looks like its there. I will bring this up back in the office on Tuesday though, but obviously given the current plan I don't think there will be anything I can do.

    Just trying to help.

    Andrew

    Edit: This was on the Deskjet 1280.

    Message was edited by: HP Mac Architect
    MacBook Pro, Mac OS X (10.6)
  • KenV54 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 6, 2009 6:46 PM (in response to acculess)
    "I've had an almost identical problem getting my HP 5550 Deskjet printer to work (it would print a very small amount of each page then nothing).

    I've played around with a few drivers rather than using the default "Gutenprint v5.2.3" driver offered and appear to have got the printer working now by selecting the driver "Generic PCL 4 Printer - Gutenprint v5.2.3". Not sure if I've just selected the same driver again via a different method, but the printers now working so I'm happy enough."

    And I've had the same problems with the 5550 as the above poster. So I switched to the Generic PCL 4 Printer - Gutenprint v5.2.3, and it now prints the whole page correctly--but only in grayscale, not in color. Under printer features for this driver, it only gives grayscale and inverted grayscale options, which explains it. I wonder if there is an equivalent driver that for this printer under SL that will print correctly in color? I'm going to look around.

    This increases my disappointment with HP. It was already pretty great.
    Mid 2007 iMac desktop, Mac OS X (10.6), 4GB memory
  • KenV54 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 6, 2009 7:17 PM (in response to KenV54)
    "I've played around with a few drivers rather than using the default "Gutenprint v5.2.3" driver offered and appear to have got the printer working now by selecting the driver "Generic PCL 4 Printer - Gutenprint v5.2.3". Not sure if I've just selected the same driver again via a different method, but the printers now working so I'm happy enough."

    As I said in the previous post, this generic driver printed only grayscale.

    I found the answer for the HP 5550 and maybe for all HP printers. My 5550 now prints as before, and in color.

    Go to this site: www.linuxfoundation.org/en/OpenPrinting/MacOSX/hpijs and download all 3 files, installing the Ghost files first. Then, after everything is loaded in, select the HP printer by name and choose the Foomatic driver.

    It works.
    Mid 2007 iMac desktop, Mac OS X (10.6), 4 GB mem
  • Leslie Bell Level 2 Level 2 (340 points)
    Currently Being Moderated
    Sep 6, 2009 7:43 PM (in response to Ed Mcknew)
    Forgive me if someone's suggested this, I wanted to jump in with what might be a solution before reading through the entire thread.

    Many of the older HP printer and scanner drivers need Rosetta installed to function... did you try the optional rosetta install and then trying to access the printer and try re-adding it if necessary?
    IMac 24" 2.33, Mac OS X (10.5.8), Spotless, Easyfind, matte screen
  • KenV54 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 6, 2009 7:48 PM (in response to Leslie Bell)
    In my case, and I suspect in most others in this thread, Rosetta has already been installed. Good thought, though.
    Mid 2007 iMac desktop, Mac OS X (10.6), 4 GB mem
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 6, 2009 8:23 PM (in response to Leslie Bell)
    So to be clear, there are two reasons you may want Rosetta when it comes to HP devices:

    1) For running older installers that require Rosetta.
    2) To get HP Scan Pro to run if it otherwise doesn't (and running under Rosetta is not guaranteed to fix anything).

    The print drivers do not need to be run under Rosetta. If that was the case, the application you were printing from would need to be run under Rosetta as well.

    Just trying to keep things clear.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • MMCCAR Calculating status...
    Currently Being Moderated
    Sep 7, 2009 7:26 AM (in response to HP Mac Architect)
    Thanks.

    I usually use HP Photosmart Studio to do my scanning. I tried to run this under Rosetta (i.e. pull up info.. check the Run under Rosetta checkbox)... got the same result... can't initialize the scanner.

    Can anyone point me to a post that may cover how to successfully run HP Photosmart Studio under Rosetta?
    iMac, Mac OS X (10.6)
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