1 2 Previous Next 15 Replies Latest reply: Sep 10, 2009 4:10 AM by R C-R
aussiedogs Level 1 Level 1 (10 points)
Having used pc's up until a year ago and like so many others having problems with them I decided to switch to a Mac. All has been well and I have been very pleased that I made the switch. But now along comes SL. My only problem since it's install is with an Epson printer that no longer will work. Even if I incorporate Rosetta into the mix the printer will not work at all. The Canon printer that I have works ok. But the Epson is the photo printer needed for photo jobs.
Obviously I'm not happy about this printer problem but at the same time I'm very happy that I don't seem to have all the problems that others on this forum have documented.
Guess I should have asked this question before installing SL but is it common for this many problems when an OS upgrade comes out from Apple??

mac pro, Mac OS X (10.6)
  • 1. Re: Is this really the way a Mac should work????
    Lyssa Level 6 Level 6 (15,515 points)
    As with any upgrade, there's a bit of a bump in the road right around when the OS is released--3rd-parties are still playing "catch up" in order to get their devices/software working well with the new OS.

    With that being said, which Epson do you have? Have you checked the Epson website?

    ~Lyssa
  • 2. Re: Is this really the way a Mac should work????
    Tom Gewecke Level 9 Level 9 (71,735 points)
    Guess I should have asked this question before installing SL but is it common for this many problems when an OS upgrade comes out from Apple??


    As a general rule it's not a good idea to upgrade your OS without making sure apps and hardware you must have on a daily basis will still work. I would recommend you always maintain a copy of a working system on another partition or drive so you can continue with work required to earn a living if the upgrade does cause problems.
  • 3. Re: Is this really the way a Mac should work????
    thomas_r. Level 7 Level 7 (27,985 points)
    As with any upgrade, there's a bit of a bump in the road right around when the OS is released--3rd-parties are still playing "catch up" in order to get their devices/software working well with the new OS.


    Third-parties have no excuse for playing "catch-up," since betas of Snow Leopard have been available to them for at least six months. (The first betas apparently went out in fall of 2008, but were more exclusive than later betas.) Further, we've known Snow Leopard was coming for at least a year. Print drivers should have been updated before now.

    Of course, this is not to say that Epson has or has not updated their drivers, since - as you pointed out - we don't know if the OP has checked for updated drivers yet.
  • 4. Re: Is this really the way a Mac should work????
    Michael Black Level 6 Level 6 (17,850 points)
  • 5. Re: Is this really the way a Mac should work????
    The hatter Level 9 Level 9 (58,885 points)
    It isn't catch-up, its 'wait until we see the final code so we don't waste our time while it keeps changing'

    Even MICROMAT has to see final retail copy and is still evaluating what if anything to do to TechTool Pro.

    SL left behind some 10.5.x drivers for HighPoint RocketRAID that cause panics on our Mac Pros.
  • 6. Re: Is this really the way a Mac should work????
    thomas_r. Level 7 Level 7 (27,985 points)
    It isn't catch-up, its 'wait until we see the final code so we don't waste our time while it keeps changing'

    Even MICROMAT has to see final retail copy and is still evaluating what if anything to do to TechTool Pro.


    I would expect that a low-level diagnostic utility like TechTool Pro would need to wait for a final version, but this is no excuse for application developers or printer manufacturers. I didn't even need to update my Canon print driver, my printer works just fine with the same old version I used in Leopard.
  • 7. Re: Is this really the way a Mac should work????
    applefried Level 1 Level 1 (0 points)
    I can't even work out how to ask a question on this forum i'm doomed. I want to know how to transfer my photos from my old pc to the new mac. After reading all the hype before i bought the thing i thought i'td just be a matter of sticking a usb cable from one thing to the other and it would do it all automatically but I can't find any information on it at all what is going on..jeeze i am not cut out for this..
  • 8. Re: Is this really the way a Mac should work????
    aussiedogs Level 1 Level 1 (10 points)
    applefried--
    How are your photos stored? Do you have them on a back up drive or on backup disks?
    A .jpg is a .jpg no matter whether on a pc or mac. Either operating system can read them.
  • 9. Re: Is this really the way a Mac should work????
    applefried Level 1 Level 1 (0 points)
    Hi, at the moment they are just on my old pc. I am in process of trying to put them onto an external hard drive but I'll be buggered if I can get the thing to work. This is the second external hard drive I've tried to make work. This one is called 'my book' and i just cannot see how to work the **** thing. It's attached and an all that but how the **** do i get my photos on it I do not know I just feel like throwing it all in the bin it's driving me mad. Listen thanks so much for replying though it's very kind of you but I really think there is no helping me my brain just cannot compute..
  • 10. Re: Is this really the way a Mac should work????
    donv (The Ghost) Level 5 Level 5 (4,600 points)
    When installing, did you do an erase and install or an upgrade? If the first, did you install the available printer drivers? I have a printer that is too new to have a driver included in SL. I just installed its driver, and all is excellent.

    Message was edited by: donv (The Ghost)
  • 11. Re: Is this really the way a Mac should work????
    Nigel Taylor Level 1 Level 1 (10 points)
    Hi applefried... log on to Apple UK, set up an appointment at the genius bar, trek down there with computers in hand and if you recently bought the computer I'm pretty sure they'll show you how to migrate files for you. In Los Angeles, if you bring in the computers they just hook em up and do it while you wait. You might like to give them a call to see if they offer the same service in the UK before schlepping though to be on the safe side. The genius bar is "free"... unlike the geek bars for the Pee Cees

    Also, they have tons of mini seminars at the Apple stores, sit in on a couple and ask some questions.
  • 12. Re: Is this really the way a Mac should work????
    applefried Level 1 Level 1 (0 points)
    Thankyou Nigel and sorry for barging in on this thread! My old dinosaur of a computer will be a bit heavy to carry anywhere but I'll certainly give it ago if I can find somewhere that will help here in London!
  • 13. Re: Is this really the way a Mac should work????
    peterrw Level 1 Level 1 (0 points)
    Hi Applefired.
    There are three Apple stores in London. You should be able to book your appointment at the genius bar online by following this link:

    http://www.apple.com/uk/retail/geniusbar/

    They should be able to get you started without a hitch. I made the switch from PC to Mac just over a year ago and I remember the first few months were quite frustrating at times as the macs just do things differently.
  • 14. Re: Is this really the way a Mac should work????
    applefried Level 1 Level 1 (0 points)
    Thankyou, yes I will make an appointment.. I'm going to try one more thing first though, my photos are on Googles picasa and i'm going to try exporting the whole thing over as someone has very kindly explained a way to do it on google help.. you guys are so great helping with all this i can't thank you enough i've been really banging my head on the wall it just doesn't come naturally to me and i'm very grateful!
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