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Updated to itunes 9:  now Airtunes won't connect,

57094 Views 119 Replies Latest reply: Oct 10, 2010 4:32 PM by GoPSU2 RSS
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Ryan Brucks Calculating status...
Currently Being Moderated
Sep 10, 2009 9:02 PM
I unfortunately do not recall the last version of itunes I had.... it wasn't very old though.

The only reason I updated to 9 last night was the itunes store forced me to in order to get a new episode. Anyways...

after the update, upon starting iTunes, i get this dialogue:

"The software required for communication with this ipod is not installed correctly...."

Then it asks me if I want it to repair. I say yes and it supposedly repairs it. If I restart itunes, it will say this error every single time.

I also cannot connect to my Airpor Express as a speaker output. it is listed, and when I select it, it brings up the 'connecting' dialogue which goes on FOREVER until I cancel it. ***?!?

I've uninstalled itunes, apple application support AND apple mobile device support and reinstalled itunes. I've unplugged the airport express; re-configured it using the Airport utility, updated the firmware and still I have both of these problems after all this.

WHY OH WHY did itunes make my update to download new store episodes...

Can anybody help me diagnose this?


Message was edited by: Ryan Brucks
Dell T7400, Windows Vista
  • nom_de_plume Calculating status...
    This issue has arisen before when iTunes 8.0 was released. I believe in that case Apple had a patch for Airtunes within a few days. I suggest you download the latest Airport Express/Airtunes install from Apple (rather than from the cd supplied) as this will at least be more up-to-date.

    Aside from that, maybe just hold up until Apple get an update out for Airtunes to support iTunes 9.
    MacBook Pro 17", 3.06Ghz Processor, 8Gb Memory, 256gb SSD, Other OS
  • gurghi Calculating status...
    Yes. Since iTunes 9, airTunes won't connect. I reset my AE and everything.
    MacBook Pro, Mac OS X (10.6)
  • Vengance Calculating status...
    Currently Being Moderated
    Sep 12, 2009 4:26 PM (in response to gurghi)
    I know it's not helpful, but I'm in the same boat. It's connected once or twice, randomly. Most of the time it says "An error occurred while connecting to the remote speaker "myairport'sname". An unkown error occurred (-15000)."
    2.2Ghz MBP 2GB, Mac OS X (10.6)
  • garajmahal Calculating status...
    i also upgraded to 9 yesterday (against my better judgement) and now my airtunes will connect but is very choppy. itunes is still "playing" the song but it doesn't all go to my speakers.

    i had a problem with itunes after the last update and my airtunes would work sometimes but not always. i figured they'd have it fixed in 9 but i guess not. it seems to me it isn't all that tough a thing to do, you know have things work when you release them. after all this isn't M$oft.

    let's get this thing fixed. i'm not going to jump thru a bunch of hoops like reinstalling my airport express & stuff like that. it didn't work last time and i doubt it will this time. i guess i'll just hook my computer straight to my receiver via the optical cable until the fix is in.
    MacBook, late 2007, Mac OS X (10.6)
  • PinkyViko Calculating status...
    I'm having the same problem: installed iTunes 9 and now get the error message "An error occurred while connecting to the remote speaker 'AirportExpress'. The network connection failed."

    With iTunes 8, I'd get a firewall error message, but Airtunes still worked. Now, nothing. (My Airport Express is 802.11g, for what it's worth.)

    Obviously, Airtunes doesn't seem to be on Apple's radar anymore, which I can't figure; it's one of the best things about the Airport.
    MacBook 2.4GHz, 4GB, Mac OS X (10.5.8)
  • mpdajo Level 1 Level 1 (30 points)
    Ryan, we are also having a similar issue. We have two airport extremes, one running N and one G (one is bridged). The 3 Airport Express units for music are G units. Macbook is G and Macbook Pro and 2 AppleTVs on N

    The AirTunes has been fairly intermittent since the iTunes 9 upgrade. We have no issue seeing all devices either in AirportUtility or in iTunes, however from my wife's Macbook ('g') has more issues in streaming music to the remote speakers.
    Originally it was an error when attempting to connect when selecting the speaker (with error code) now we can select a remote speaker except when we play a track the following error is raised
    "An error occurred in connecting to the remote speaker "Kitchen". The network connection failed.

    We had a similar issue when iTunes8 was first released and Apple released some updates. (cannot recall if it was iTunes or Airport related).

    Running Snow Leopard 10.6
    Power Mac G5,Macbook Pro,Macbook,iPhone 3G,AppleTV,AirportExtreme,AirportExpress, Mac OS X (10.6)
  • mpdajo Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 13, 2009 1:37 PM (in response to mpdajo)
    Just a note that the Macbook is able to stream to the AppleTV devices without an issue.
    Restarted all AirportExpress units and the Airport Extreme Base Stations and still get the following errors:
    An error occurred in connecting to the remote speaker "KidsRoom". The network connection failed.
    An error occurred in connecting to the remote speaker "Kitchen". The network connection failed.
    An error occurred in connecting to the remote speaker "Garage". The network connection failed.

    Message was edited by: mpdajo
    Power Mac G5,Macbook Pro,Macbook,iPhone 3G,AppleTV,AirportExtreme,AirportExpress, Mac OS X (10.6)
  • philvarner Calculating status...
    iTunes displays my AirPort Express, but won't play to it. Even when it's selected, sound still plays through the built-in speakers. No intermediate router. Using Leopard on MBP 2.2.
  • stephbu Level 1 Level 1 (0 points)
    I'm experiencing exactly the same issue. My environment is as follows

    - Windows Vista SP1, ITunes 9 (and also taken the Airport Utility update just incase) Hardwired to router.
    - Macbook Pro, Leopard, ITunes 8.2 over 802.11n
    - Macbook Pro, Snow Leopard, ITunes 9 over 802.11n

    Prior to installing version 9, ITunes 8.2 on Windows was working with Airport Express over WiFi (albeit with infrequent dropouts). Took the update to ITunes 9 on Windows - now refuses to show the playback device choices (Computer, AE, Multiple Speakers etc) despite checking/unchecking discover airtunes devices, restarting Windows, soft and hard resetting AE etc.

    Just to emphasis, the same AE works great against the Macbooks - before during and after all reconfiguration attempts

    Interestingly discovery doesn't seem to work in Airport Utility on Windows either - though I can open it directly just fine by IP address/Password in "Configure Other..."

    Evidence that its a ITunes/Windows bug seems pretty condemning to me
    Macbook Pro, Mac OS X (10.6)
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