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MacBook Pro Battery 'Service Battery' after Snow Upgrade

951712 Views 1,558 Replies Latest reply: Oct 25, 2013 4:10 PM by irbrenda RSS Branched to a new discussion.
  • Robb Neumann Calculating status...
    BeCon... I took my MBP to the Apple Store and was told that my battery issues were my fault. I wasn't using the laptop correctly and was charging my battery improperly. When I called Apple Care, later that same day, they didn't seem to think there was an issue with the battery and Snow Leopard. It might be worth it for you to call AppleCare, if you still have it, and go through those steps. If enough of us bring up this issue, it may be taken more seriously.
  • archgrad Calculating status...
    just upgraded to 10.6.1
    No change with service battery issue, this battery is less than a year old.
    Not cool.

    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 3003
    Fully charged: Yes
    Charging: No
    Full charge capacity (mAh): 3110
    Health Information:
    Cycle count: 23
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): -1597
    Voltage (mV): 12115
  • Demodulate Calculating status...
    another..

    just upgraded to 10.6.1

    no change.. tried all solutions posted in this thread with no change

    =/

    Battery Information:

    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 1956
    Fully charged: No
    Charging: Yes
    Full charge capacity (mAh): 4163
    Health Information:
    Cycle count: 147
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): 1495
    Voltage (mV): 12187
    Mac Book Pro, Mac OS X (10.6), Service Battery =/
  • origamiuk Calculating status...
    Me too. MacBook Pro 15" bought last year... Battery would run all day on Leopard - up grade to SL and it's flat on 1 programme in 1/2 hour. If there are already 5 pages of posts on this - surely Apple have to accept there is a problem and take responsibility for it?
    MacBook Pro, Mac OS X (10.6), Recently upgraded!
  • Maurice Blaak Calculating status...
    Same here, went to the app store yesterday but no joy. They confirmed (ifactores) the battery wasn't working as it should, but on doing the battery test it cam out green. Barely green, but still green. This meant the could not exchange it under the warranty.

    I Called Apple support to see if they are willing to help me, but that was a big no. The guy said that the equipment is not what is used to be and charging the battery to less (full cycles) will damage it just as much as it would when recharging to many. He also told me I should consider Apple Care... but that wear and tear of the battery was not supported by it...

    He mailed me a document that explain the policy of apple when it comes down to Batteries and it says that (after 6 months) the the battery should still be able to recharge and hold a current. if it does that, the battery is seen as working (as long as it passes the test of course).

    I asked if they could check for know issues, but they couldn't find one... strange since almost all the problems happen with the same battery type (ASMB012)

    Strange thing with me is that the "service battery" is not shown all the time... When it does, the max charge will be below 4200 mAh... My life time is now doen to 1.5 hours...

    I've tried resetting the battery and the PRAM, nothing seems to work.. Let's see and wait what apple will do. In the mean time, if you have this problem... report it to apple. If the number of complaints go up, they can't deny it (i hope).

    Battery Information:

    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0000
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 1960
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 4211

    Health Information:
    Cycle count: 190
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): -1567
    Voltage (mV): 10991
    Mack Book Pro 4.1, Mac OS X (10.6), 2.5 Ghz | 4 GB Ram | 10.6.1
  • Roman Katzer Calculating status...
    Hi all,

    had the same battery problem on my MacBook Pro 3,1 and booting into 64-Bit mode did fix it for me, making the "service battery" message go away and letting my battery regain its pre-SL capacity.
    MacBook Pro 3,1, Mac OS X (10.6)
  • Merak Level 1 Level 1 (5 points)
    i've had a few issues with my mbp 4,1 battery and SL
    let's say that..it's not very reliable with the percentage....
    like fluctuating between 84 and 56%...even if lately it keeps showing 84% and still almost 4 hours available depending on the tasks.

    weirdo..i never booted into 64 bit..i could try!
    MacBook Pro 4,1 PowerMac dual 1.8ghz, Mac OS X (10.6)
  • BeCon Calculating status...
    How do you boot into 64 bit mode? Is this a feature on any MBP? I bought mine in late 2007 (December). It would be great if this fixes it. I don't see how Apple could deny this as a problem. My battery worked fine 3 days ago and as soon as I load SL, it doesn't work. I could see if it was just me, but this thread is huge. Thanks to all for any help.
    macbook pro, Mac OS X (10.5.1)
  • remraf Calculating status...
    BeCon - Those with capable Macs can hold down the 6 & 4 keys during start up. However, your MBP - like mine - doesn't support this, as it has a 32-bit EFI (Extensible Firmware Interface), rather than a 64-bit EFI (Extensible Firmware Interface). The 64-bit EFI is required to boot into 64-bit mode. More info here:

    http://www.macobserver.com/tmo/article/allthat_jazz_32_and_64-bit_macs_efis_kernelsapps/

    And all that I just typed, I don't understand a word of it...just that unless you have a much more recent MBP than we do, you can't force Snow Leopard to boot into 64-bit mode.
    15.4" Macbook Pro Intel Core Duo processor, Mac OS X (10.6)
  • joerabbit Calculating status...
    battery problems here
    "genius" at Jax FL says
    1) buy a new battery
    2) there is no software in the battery to update

    Apple Care rep says
    1) buy a new battery
    2) there IS software in the battery to update
    3) no way to tell if the battery has been updated properly since BatteryUpdater.bundle is eliminated in Snow Leopard - perhaps this is the cause of the problems...
    4) escalated to Engineering ticket - 3 to 5 day reply
    MBP 15 C2D, Mac OS X (10.6), 10.6.1
  • joerabbit Level 1 Level 1 (5 points)
    did SMC reset and that has not helped
    15" MBP C2D
  • Vaughn84 Calculating status...
    Well my story takes the cake. December 2007 Macbook Pro 17". Service battery message. 26 cycles used. 26% health.

    I living in Wichita, so we do not have an Apple Store. We do have an Apple Authorized Service Provider (AASP). They said it would cost me $130 to replace the battery. THE **** WITH THAT. My battery was running like clockwork before Snow Leopard. I'm going back, back in time to the days of Leopard, an OS that gave me battery life and an Automator that didn't crash the computer.
    Macbook Pro, Mac OS X (10.6)
  • T4B00M Level 1 Level 1 (0 points)
    I called AppleCare yesterday as my older mac book pro is still covered but no dice. They say they have not heard of this issue and that since the cycle count on my battery is 300 that I am SOL. Trust me, before Snow Leopard, it was not lasting 3 hours but it lasted long enough for me, like 1.5 hours. Now it lasts 20 minutes.

    The only way this gets fixed and someone gets on it is if everyone who is having this issue calls, whether you have AppleCare or not, or else this will continue to be a non-existant issue for them

    I in the last day I did and SMC reset, upgraded to 10.6.1, and did a full 'calibration' by draining, waiting, and then fully recharging the battery.... going to take it off A/C now and see if anything improves
    MacBook Pro, Mac OS X (10.6)
  • BeCon Level 1 Level 1 (0 points)
    Vaughn84 - How easy/hard is it to go back to Leopard? What would need to be done? If this issue does not get resolved, I would like to do the same. Is there anything I need besides my Leopard disk? It's very strange how a company, which I never had a problem with, is all of a sudden pulling crap like this by denying that it is SL and saying it's our batteries. I do not have Apple Care or any of the services but I will call. Does anybody know which number I should call? The regular customer service center or something like that? I am going to an Apple Store now to see what they say. Thanks All.

    Message was edited by: BeCon
    macbook pro, Mac OS X (10.5.1)
  • joerabbit Level 1 Level 1 (5 points)
    1-800-apl-care (275-2273)

    PS - Imovie 09 crashes and will not import any AVCHD files (.mts)
    displays a partial preview and will play them in the background but crashes when one tries to import them
    I've tried with files as small as 5 seconds - no dice
    consistent crashes the entire app
    MBp 15 C2D
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