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Spontaneous logout while in Snow Leopard

49907 Views 147 Replies Latest reply: Aug 3, 2010 1:22 PM by alialib RSS
  • Don Hutcheson Level 1 Level 1 (0 points)
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    Sep 13, 2009 8:32 AM (in response to Centrocercus)
    Ditto me on all the reported issues - Excel 2004 crashes SL with or without external gear on my late 2007 MBP 15".
    I don't have the option of abandoning Rosetta as I use several weird programs daily for which there are no replacements, like GretagMacbeth i1 Share. So it looks like my only option is to go back to Leopard.
    Fortunately I made a good Time Machine backup just prior to "up"grading, but I also have a Windows partition which I cannot clone because WinClone doesn't run under SL (insert sound of gnashing teeth here).
    My question is if I restore from TM after booting from the Leopard install disks, will TM wipe my Windows partition, or just the Apple part of the HD?
    MacBook Pro dual 2.2 late 2007, Mac OS X (10.6)
  • Peloche Level 1 Level 1 (20 points)
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    Sep 13, 2009 10:28 AM (in response to Peloche)
    My bad I've got Bluetooth.
    MacPro 2.66, 12GB, 2.5TB; MacBookAir;iPod 60 GB; 30" & 20" ACD; Apple IIC, Mac OS X (10.6), X1900XT - iPod Shuffle - 2G iPhone - 3Gs iPhone
  • Lynxalot Level 1 Level 1 (80 points)
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    Sep 13, 2009 12:06 PM (in response to Stu Baker)
    Same spontaneous log-out here. So far has only happened while running an old PPC game, "X-Words Deluxe". Rosetta?
    Mac mini '09, Mac OS X (10.6), 10.6.1
  • tdavie Calculating status...
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    Sep 13, 2009 8:30 PM (in response to Lynxalot)
    I'm having the same issue, so far with:

    Excel 2004 11.5.5 (090512)
    FileMaker Pro 7.0v3

    Does anyone know if we can expect an update from Apple? Seems like a re-vamped version of Rosetta would do the trick...
    MBP Feb 2008 15", Mac OS X (10.6)
  • MarkSt Calculating status...
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    Sep 14, 2009 7:42 AM (in response to tdavie)
    Same issue with me, repeated forced logouts using Excel 2004
    Excel 11.5.5 (090512)
    SL 10.6.1.

    REALLY frustrating... not what Snow Leopard was meant to be for
    MacBook, Mac OS X (10.6)
  • BRnNYC Calculating status...
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    Sep 14, 2009 8:05 AM (in response to Stu Baker)
    I'm having the same problem -- spontaneous leap to blue screen, returning to desktop with no open apps. Has happened 3x total since moving to 10.6, 2 of them before upgrading to 10.6.1 and 1 since. MacBookPro early 2008; no peripherals, no Excel so I doubt it's related to those. I did install Rosetta. Can't recall the exact circumstances each time since I did not note them but will try to in future.
    MacBookPro early 2008, Mac OS X (10.6)
  • Michael C. Reilly Level 1 Level 1 (5 points)
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    Sep 14, 2009 1:11 PM (in response to Stu Baker)
    This happens very reliably for me in Photoshop CS(1) which apparently runs in Rosetta. It doesn't seem to be any specific action, in fact I can do something (like re-run a filter) repeatedly and after a while, it'll just die. According to the syslog, it's a segmentation fault, and while it recovers better than the old days of segfaults, it still kills all running applications which is inconvenient to say the least. And while big crashes in the past used to say "your computer crashed and had to be restarted, do you want to report this to apple?" it acts like nothing happened in these cases. It's really frustrating. Luckily I don't use Photoshop for my job, but I do use it enough that it's really bad that it doesn't work and I don't have the money to upgrade right now.

    Macbook Pro 17" 2.6Ghz, Mac OS X (10.6), 10.6.1
  • tdavie Level 1 Level 1 (0 points)
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    Sep 15, 2009 6:41 PM (in response to Stu Baker)
    So has anyone heard anything about Apple working on an update to Rosetta?

    I'm trying to decide if I should:

    1) Wait for Apple to make an update
    2) Buy MS Office 2008 (Excel 2004 seems to be the biggest culprit for me)
    3) Revert to Leopard (10.5)
    MBP Feb 2008 15", Mac OS X (10.6.1)
  • K.Mic Calculating status...
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    Sep 15, 2009 9:54 PM (in response to tdavie)
    Installed Snow Leopard at 2pm. Worked in Excel at 3PM. Spontaneous logout 3 times within 30 minutes. Never EVER had this problem until an hour after I installed Snow Leopard. It's Snow Leopard and Apple needs to fix it NOW!
  • Michael C. Reilly Level 1 Level 1 (5 points)
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    Sep 16, 2009 7:12 AM (in response to Stu Baker)
    It's definitely related to snow leopard. There is always a risk of problems in major upgrades like this, and while I didn't have problems where I feared I would (3rd party wifi USB adapter due to airport card problems), I've run into them elsewhere (Photoshop CS).

    I had a spontaneous segfault yesterday at work. The kind that darkens the screen and gives the message. It's the first I've had since the SL upgrade. I thought the spontaneous logout was a segfault (the log messages seemed to indicate such) and it was just better at recovering from it. I've gone through all my library folders and weeded out old software bits as best I can. I do have a MS corded keyboard and bluetooth mouse that I use at work with the drivers. If that's the cause, it was a week and a half before it showed up. I think I was just saving a file in BBEdit when it happened... I'm primarily a programmer. I use open office, not MS office. I've been able to use Photoshop for short periods, quitting the application after and reloading it if needed. But I always fear that I'll lose my work so don't spend the time on it that I would have. Adobe reports a potential crash when saving files from any of their products so saving often isn't necessarily a good way to avoid problems.

    While restarts are ok, I have trouble logging out of one account and getting the login window back. I use a file vault account at work and logout at the end of the day. For the first few days, I just got the light blue background or the desktop photo but no login window. The machine would sleep just fine and wakeup to that state. I found in syslog that it was reporting a problem writing to a crashlog so I deleted the old logs and that improved the problem. Now it just takes several minutes to come up... several minutes past the usual "recovering disk space" etc... I don't have a backup drive at work so it's not that. I backup at home since it won't backup filevault accounts while logged into them (always been a problem.)

    I don't know... in some ways, SL is better. But when I installed 10.5.8, my laptop had been up without a restart for 47 days in a row which is the kind of stability I've come to expect. Lately, I've been restarting as much as I was with the Dell laptop work gave me to use.

    Macbook Pro 17" 2.6Ghz, Mac OS X (10.6.1)
  • Pablo Castillo Calculating status...
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    Sep 16, 2009 1:30 PM (in response to Michael C. Reilly)
    Same spontaneous logout issue here. MacBook Pro 13" running Snow Leopard 10.6 Rosetta for Microsoft Excel 2004. Using Bluetooth mouse and keyboard. External Samsung monitor.

    Logout occurred while using Excel, not sure if I was typing or using a key command. Went immediately to blue screen and logout. Luckily the auto recover file saved most of my work.
    MacBook Pro 13", Mac OS X (10.6)
  • wpociengel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2009 7:38 PM (in response to tdavie)
    Actually I had this very issue with the office update of 11.5.5 and the update to 10.5.8. Crashed and trashed two 1TB drives (which I had to get external drives to recover the data). I still need to somehow recover the drives as disk utility can't recover them.

    So I'd say it's the M$ 'update' it also affects the keyboard while in excel (I can't always get keystrokes to show up in a cell). So I'm not sure I'd blame it all on SL.
    MacPro dual-quad 12GB - 3.5TB, Mac OS X (10.5.7), 2@20" and 1@24"
  • Edward Wu Level 1 Level 1 (15 points)
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    Sep 16, 2009 8:18 PM (in response to Stu Baker)
    Might I suggest that everyone with this problem also submit a bug report:

    That might be more effective than posting in these forums.

    And FWIW, I'm convinced it's a keypress/Rosetta interaction. I've gotten logged out just from typing in a Rosetta-run program. Sometimes even just hitting the return key will do it, or typing in mid-sentence.
    MacBook Pro, Mac OS X (10.6.1)
  • litup Calculating status...
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    Sep 18, 2009 10:03 AM (in response to Centrocercus)
    I had the same problems, but after deleting every bluetooth device except for my older wireless apple keyboard, things have settled down. i haven't had a single sudden blue screen and logout in two days now. I am going to try adding back devices to see if a particular one was causing it. I had purchased one of the new style bluetooth Apple keyboards, and every blue screen occurred while typing on my guess is that restarting it will bring about the problem again....we'll see....hopefully Apple will figure out the reason and issue an update....
    Macbook Pro, Mac OS X (10.6.1)
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