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10077 Views 22 Replies Latest reply: Dec 23, 2009 6:27 PM by powerbook1701
Currently Being ModeratedSep 15, 2009 10:39 AM (in response to Ryan Hunt)I have the same problem...no problem viewing pdfs, but can't download the QIF files...I use camino instead.
Oh and there are two things you can do for pdfs...first click on safari app>get info>check the 32 bit mode bix...second...~/library/internet plug-ins...delete the pdf plugins (schubert and adobe)...may be in user library or hd library.Mac Pro (10.6.1), MacBook (10.5.8), iMac (10.5.8), Powerbook G4 (10.5.8)
Currently Being ModeratedSep 15, 2009 5:57 PM (in response to Statman1)Statman1
"Oh and there are two things you can do for pdfs...first click on safari app>get info>check the 32 bit mode bix...second...~/library/internet plug-ins...delete the pdf plugins (schubert and adobe)...may be in user library or hd library."
I followed these instructions and was finally able to view online my chase statement via Safari, couldn't download it though. While this is an improvement, my issue is that I use firefox, which the above instructions had no effect on.
I can only download the statement via firefox. Attempting to open the statement with any program that is capable of opening a pdf file returns an error relating to the improper formatting of the pdf.
I believe Chase has got something funky conversion process when it comes to statements, but won't admit it. I can open and view other pdf files found on their site, should I blame that on Apple/Safari and Firefox as well?iMac 2.8, G4 Titanium 400 mhz, the original one!!!, Mac OS X (10.5.7), 4g memory
Currently Being ModeratedSep 15, 2009 6:23 PM (in response to dnorth12)Replying to myself now:
I did a little further troubleshooting with Firefox and was able to view online my statement.
Found a pdf plug-in for Firefox called "firefox pdf plugin for Mac OS X 1.1.2"
I installed that. I still can't download and open the statement, but selecting bypass pdf in the dropdown menu bar that shows up when viewing doesn't happen brings up the statement. Clicking on "Save Page As" from the file menu and not the Save page as PDF brings up a save dialog box. From the pulldown on that dialog box select pdf and it will format it properly for opening in Acrobat Reader.
I know there aren't many of us following this thread, but hopefully what I found will help someone.iMac 2.8, G4 Titanium 400 mhz, the original one!!!, Mac OS X (10.5.7), 4g memory
Currently Being ModeratedSep 18, 2009 5:21 PM (in response to dnorth12)I think it's silly that Chase won't fix this.. They know there is an issue, because one of their tech's said they were aware of it..MacBook Pro 15" 2.6 GHz Intel Core 2 Duo (Early 2008) 4GB Ram, Mac OS X (10.5.8), VBX5
Currently Being ModeratedSep 18, 2009 5:29 PM (in response to powerbook1701)Hi pb --
I think we all just ought to say that we'll pay our bills
when they get this fixes.
That oughtta work!17"MacBookPro; 20"iMac Duo; iLamp; PB G4; mini; and a few more., Mac OS X (10.6.1), LaCie Ext. HD
Currently Being ModeratedNov 15, 2009 4:55 AM (in response to ~Bee)this a is a bug with Chase I found out after talking with themMacBook Pro 15" 2.6 GHz Intel Core 2 Duo (Early 2008) 4GB Ram, Mac OS X (10.5.8), iphone 3GS (32GB Black) 3.1.2 OS
Currently Being ModeratedDec 23, 2009 6:22 AM (in response to powerbook1701)Agh! The terminal stuff or preferences you mention above didn't work for me; I did find the Library/Internet Plugins/AdobePDFViewer.plugin and removed that, but it popped back in, and nothing seemed to work.
So I used Safari's "Activity" window (useful for sniffing out mp3 files played by Flash, by the way) and found the file. Chase is using some sort of frameset, and one of the frames is the .asp file that delivers the PDF. So I was able to double-click that file in the Activity window, which launched a new black window in Safari. Then, I opened the Download window, and dragged the URL from the black window to the download window, and it started to download the PDF. Then I was able to open it in Acrobat (the standalone application, not the plugin) or Preview.G5, Mac OS X (10.4.11), 4GB RAM
Currently Being ModeratedDec 23, 2009 6:27 PM (in response to bkjproductions)this issue has been resolved now....either Safari 404 or something on the Chase side fixed it. I use Preview and not Adobe Reader. I only know it now works using Safari 404 and Preview.
Message was edited by: powerbook1701MacBook Pro 15" 2.6 GHz Intel Core 2 Duo (Early 2008) 4GB Ram, Mac OS X (10.5.8), iphone 3GS (32GB Black) 3.1.2 OS