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Not able to upgrade tracks to iTunes Plus

1682 Views 5 Replies Latest reply: Sep 20, 2009 9:33 AM by Jeff Zacharias RSS
theltemes Calculating status...
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Aug 27, 2009 7:27 AM
I have 73 .m4p tracks that show up in the store as available for purchase as iTunes Plus, but I don't have any sort of link to an upgrade page. How do I go about upgrading these tracks to the new unprotected format?
Mac OS X (10.5.8)
  • Niel Level 10 Level 10 (234,445 points)
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    Aug 27, 2009 9:09 AM (in response to theltemes)
    Click here to see what you can upgrade. If you got a protected item as a free single of the week, it can't be upgraded.

    (46765)
    iMac Late 2007 Core 2 Duo, Mac OS X (10.5.8)
  • Jeff Zacharias Calculating status...
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    Sep 20, 2009 6:07 AM (in response to theltemes)
    I have 278 songs that are protected and I wanted my library to be DRM free. I see some albums that I purchased that are now available DRM free but it doesn't give me the option to upgrade.
    iMac Aluminum, Mac OS X (10.5.5)
  • OttawaZoiks Calculating status...
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    Sep 20, 2009 9:07 AM (in response to Jeff Zacharias)
    I hope this suggestion helps you...

    I noticed the same thing last night. I wanted to upgrade my entire library to iTunes Plus, but 150 or so songs did not upgrade.

    Long story short, after mucking about with the songs, I noticed that the once that were not upgraded did not have my entire e-mail address in the "Account Name" Meta-Tag when I clicked on "Get Info" from the Tunes in question.

    The Songs that I was able to upgrade had my entire e-mail address under "Account Name": for example (john@mac.com)

    But the songs that did not show up in the "Upgrade to iTunes Plus" section only had the prefix of my e-mail address under "Account Name": for example (john)

    Using this information, I tried logging into iTunes using only the prefix (john) with the same password, and I was able to log in, and upgrade the rest of my tunes.

    [don't forget though that if this fixes your problem, you may have to authorize your computers to play both your john and john@mac.com files (unless that's what this whole DRM-free sixes)]

    Anyway, check it out, hope this fixes your problem... Fixed mine.
    iMac, Mac OS X (10.6.1)
  • Jeff Zacharias Level 1 Level 1 (105 points)
    Currently Being Moderated
    Sep 20, 2009 9:33 AM (in response to OttawaZoiks)
    Thanks for that suggestion, but I think I had checked that and I just checked again and all my 278 protected items have my correct "account@mac.com" for the "Account Name".
    iMac Aluminum, Mac OS X (10.5.5)

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