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Final Cut Express shuts down when I try to log and capture AVCHD files

4535 Views 17 Replies Latest reply: Dec 20, 2009 11:44 AM by Nathan Andersen RSS
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Nathan Andersen Calculating status...
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Sep 22, 2009 12:17 PM
I used to be able to log and capture video from my Canon HFS10 without any troubles. Over the past several days, though, I've tried everything I can think of and every time I open the log and capture screen with my Canon plugged in, or if I plug in my Canon with the log and capture screen open, Final Cut Express just shuts down completely.

The only likely suspect I can think of is Snow Leopard -- since I never had such problems before upgrading to Snow Leopard. (I didn't immediately make that connection because I didn't do anything with Final Cut Express for a couple of weeks after upgrading.)
Mac Book Pro 2GHz Intel Core Duo, Mac OS X (10.6.1), 2 GB 667 MHz DDR2 SDRAM
  • Tom Wolsky Level 10 Level 10 (104,630 points)
    Did you do a clean erase and install of the new OS, or did you do an update? That usually does work well for pro apps.
    15" 2.4G MacBook Pro, Mac OS X (10.6.1)
  • Tom Wolsky Level 10 Level 10 (104,630 points)
    The OS really needs to be reinstalled. To do this you should back up your drive by cloning, then erase the drive, install the new OS, then install the applications, and use Migration Assistant to move your documents back to the new OS.
    15" 2.4G MacBook Pro, Mac OS X (10.6.1)
  • Tom Wolsky Level 10 Level 10 (104,630 points)
    You keep saying log and capture. What is exactly that you're doing? You are using log and transfer, right? You may have a hardware problem. How are you connecting the camera to the computer? Anything else connected to the computer?
    15" 2.4G MacBook Pro, Mac OS X (10.6.1)
  • Meg The Dog Level 6 Level 6 (9,370 points)
    Hi -
    Suggestion -
    Connect your camera to your computer, then before opening the Log and Transfer window go to the menu
    View>External Video>Refresh A/V Devices
    then open the Log and Transfer WIndow.

    Hope this helps.
    Mac Pro 8-Core, MacBook Pro 2.4, Lenovo ThinkPad, Mac OS X (10.5.8)
  • Tom Wolsky Level 10 Level 10 (104,630 points)
    Take your computer to an Apple store or service technician. It sounds like a hardware problem.
    15" 2.4G MacBook Pro, Mac OS X (10.6.1)
  • bobbyco57 Level 4 Level 4 (1,745 points)
    Since you have an HF s10 am I correct that you have both internal memory and an SDHC card slot for the camera? Have you tried recording to both, then try import with Log and Transfer?
    MBP 2.5Ghz, 250GB, 4G ram, Mac OS X (10.6), iLife 09, FCE 4.01, 2x eSATA xp34 card
  • bobbyco57 Level 4 Level 4 (1,745 points)
    Using the camera, reformat (Initialize) the SDHC card and memory (if that's an option), shoot new video and try Log and Transfer again.

    Note that if you have clips currently in the camera memory on on the SDHC card you should use Disk Utility first to back up those file. For the step above, use the camera to re Initialize though, not Disk Utility.
    MBP 2.5Ghz, 250GB, 4G ram, Mac OS X (10.6), iLife 09, FCE 4.01, 2x eSATA xp34 card
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