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iPhone 3G S - Cracks / Defect???

2805 Views 10 Replies Latest reply: Dec 2, 2009 7:57 PM by Canadianpj RSS
rxmedix Calculating status...
Currently Being Moderated
Sep 25, 2009 4:27 AM
Hopefully you all can help shed some light into the issue that I'm having at the moment. I recently purchased a new iPhone 3G S at best buy this week, (Monday), and noticed 4 crack fractures at the edge of the speakers (left side), and one of the edge of the right speaker. I wanted to make sure that It was a crack and not just me seeing things, and after having a couple of people at work look at, it was confirmed to be cracks on my brand new iPhone.



I went to best buy yesterday to address the issue and had no problem getting a new iPhone after I showed them the cracks on the first one that I purchased. I left best buy happy with a defect-free/crack-free iPhone. Or so I thought. Well, I found two cracks located on that white space above the left screw (the two cracks is visible and asked a friend of mine to double check).


Is this a defect or anything to be worried about? Should I go back to best buy and address this issue again, or would I be better off going to the Apple Store? The phone is new, yet I already found 2 cracks after getting the first one replaced that also have those crack fractures the day after being replaced. I have also noticed a marginal gap on th ringer on/off switch, the gap is pretty visible when the ringer is set to "ON."
  • iGenius58 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 7:18 AM (in response to rxmedix)
    Do not go to the Apple store. The warranty does NOT cover physical abuse, and that includes cracking the case like that. People cone up with all sorts of crazy stories about how this stuff just happens. In France, people were claiming that their iPhones just exploded for no good reason, and they claimed that they got glass in their eyes. But the Geniuses at Apple determined that in every case, the glass broke due to physical abuse.

    And lots of people claim that their phones have never been dipped in water, even though the moisture sensors have tripped. But the Genius will void your warranty for that.

    So if you go to an iStore, the Genius will figure it all out and will void your warranty due to the physical abuse. You should go to Best Buy where they will give you a new iPhone, no questions asked. They don't make you wait hours for an appointment at Best Buy though, so it is not as convenient for the customer as seeing a Genius.
    iPhone 3GS, Other OS
  • samven582 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 8:17 AM (in response to iGenius58)
    iGenius58 wrote:
    Do not go to the Apple store. The warranty does NOT cover physical abuse, and that includes cracking the case like that. People cone up with all sorts of crazy stories about how this stuff just happens. In France, people were claiming that their iPhones just exploded for no good reason, and they claimed that they got glass in their eyes. But the Geniuses at Apple determined that in every case, the glass broke due to physical abuse.

    And lots of people claim that their phones have never been dipped in water, even though the moisture sensors have tripped. But the Genius will void your warranty for that.

    So if you go to an iStore, the Genius will figure it all out and will void your warranty due to the physical abuse. You should go to Best Buy where they will give you a new iPhone, no questions asked. They don't make you wait hours for an appointment at Best Buy though, so it is not as convenient for the customer as seeing a Genius.


    A brand new iPhone out of the box is considered physical abuse? I hope your jokeing right?
    Windows XP Pro
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Sep 25, 2009 8:21 AM (in response to rxmedix)
    Warranty issues should be taken care of at the Genius Bar of an Apple Store - http://apple.com/retail/geniusbar .
    MacBook , Mini (10.5.8), Airport Express, iPhone 3G x 2, Mac OS X (10.6)
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Sep 25, 2009 8:22 AM (in response to iGenius58)
    Wow! Hate to tell you but the Genius Bar does replace phones with cracked cases as has been reported on these forums many times.

    I'm surprised that BestBuy even gave the guy another phone. They aren't supposed to.
    MacBook , Mini (10.5.8), Airport Express, iPhone 3G x 2, Mac OS X (10.6)
  • iGenius58 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 10:10 AM (in response to Tamara)
    "I'm surprised that BestBuy even gave the guy another phone. They aren't supposed to. "


    Physical damage, like breaking the case, is not covered by warranty. Same thing with dropping the phone into water and then claiming the moisture sensors turn red all by themselves!

    Best Buy does not have Geniuses. That is why Apple is the only one that is supposed to deal with these things. Most cellphones can be serviced at any one of thousands of AT&T stores, or Best Buy, or wherever. Most towns have dozens of choices. But for a problem with an iPhone, you need to go to the Apple Store, even if it is far away, because they have Geniuses who can check out the moisture sensors and stuff like that, to be sure the phone is covered by warranty.

    But physical abuse, like breaking the case, is not covered by the warranty. If it was, we'd all have to pay more for Apple products, because Apple would have to pass through the costs to us consumers. So we're a lot better off just going to the Apple store, even if the warranty is voided. Best Buy is not doing us any favors.
    iPhone 3GS, Other OS
  • iGenius58 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 10:14 AM (in response to Tamara)
    "Warranty issues should be taken care of at the Genius Bar of an Apple Store"

    It is pretty disturbing to think that Best Buy would tamper with Apple's customers. That is not right.

    There are good reasons why we have to drive to an Apple Store instead of just going to the local Best Buy.
    iPhone 3GS, Other OS
  • iGenius58 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 12:49 PM (in response to Tamara)
    "Wow! Hate to tell you but the Genius Bar does replace phones with cracked cases as has been reported on these forums many times."

    Thanks.
    iPhone 3GS, Other OS
  • deggie Level 8 Level 8 (44,930 points)
    Currently Being Moderated
    Sep 25, 2009 12:52 PM (in response to iGenius58)
    They aren't "tampering". If the iPhone was sold within their product return window they have every right to replace it.
    MacPro Dual Core 2.66 Ghz, MacBook Pro 15", iPhone 3G, Mac OS X (10.6), AEXs, Red 2G & 5G Nano, Red Shuffle, 160 GB Classic, White 60GB 5G, Apple TV
  • kikikka Calculating status...
    Currently Being Moderated
    Dec 2, 2009 6:28 PM (in response to iGenius58)
    B>S Anytime in Apple store one always has to wait ots a hasstle I recomend Best Buy. I had to go to the Apple 3 times trying to buy a computer and each time they were too busy and had me make an appointment to buy a computer. I love their products but can't stand their store manners. Additionally the Mouse scroling ball broke on two new mice. This is way too expensive to be so easly broken. I am gentle with my electronics but still.
    iMac7,1
  • Canadianpj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 2, 2009 7:57 PM (in response to iGenius58)
    I noticed small cracks around my earphone jacks that were slowly getting larger. I took it into the Apple Store and walked out with a new one twenty minutes later. A defect is a defect and if it is under warranty they should replace it. I got no hassle at all.
    Mac Pro, Mac OS X (10.6.2)

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