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System Prefs not opening

4339 Views 20 Replies Latest reply: Jan 20, 2010 12:40 AM by John Hickam RSS
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John Hickam Calculating status...
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Sep 3, 2009 6:13 AM
I am having an issue where the system preferences box is not opening, so I have to force quit it and then reopen. It is not responding half the time. Any ideas? Thanks!

Message was edited by: John Hickam
iMac Intel 1.83Ghz, Mac OS X (10.6)
  • Parallelogram Calculating status...
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    Sep 4, 2009 12:56 AM (in response to John Hickam)
    I am having a similar issue after upgrading to Snow Leopard. System Preferences hangs in opening about 75% of the time and must then be 'Force Quit'. It will open fine after a system restart but after a while stops responding again. It does not appear to be associated with/triggered by any other particular application or process. Have performed permission repair, no problems found. Any ideas?
    iMac G5 Intel CoreDuo, Mac OS X (10.6)
  • Carolyn Samit Level 10 Level 10 (84,160 points)
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    Sep 4, 2009 2:59 AM (in response to John Hickam)
    HI John,

    Try deleting this file.

    com.apple.preferencespanes.cache

    It's here...

    /Users/YourName/Library/Caches

    Drag that file from the Caches folder to the Trash, empty the Trash and restart your Mac.
    Try opening System Preferences now.

    If that doesn't work, go to /Users/YourName/LIbrary/Caches. Where you see:
    com.apple.systempreferences, click the discovery triangle so it faces down.
    You will see: Cache.db Drag that file to the Trash, empty the Trash.








    Carolyn
    Intel iMac 2.66 Snow Leopard, Mac OS X (10.6), iPhone 3GS PBookG4 iBookG4 Intuos Tablet Epson Olympus Airport iPods JBL
  • Parallelogram Level 1 Level 1 (0 points)
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    Sep 4, 2009 4:39 AM (in response to Carolyn Samit)
    Deleting the preferencepanes.cache file seems to have fixed it for me. Thanks Carolyn!
    iMac G5 Intel CoreDuo, Mac OS X (10.6)
  • Carolyn Samit Level 10 Level 10 (84,160 points)
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    Sep 4, 2009 7:22 AM (in response to Parallelogram)
    You're welcome.
    Intel iMac 2.66 Snow Leopard, Mac OS X (10.6), iPhone 3GS PBookG4 iBookG4 Intuos Tablet Epson Olympus Airport iPods JBL
  • Joan Covington Calculating status...
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    Sep 15, 2009 7:39 AM (in response to John Hickam)
    Carolyn's fix worked for me also. My System Preferences was unresponsive 100% of the time, even after restart. I'm only reporting this here because I'm hoping Apple will notice and get us a fix. Thank you Carolyn!!!! I had tried dumping the preferences file, but wouldn't have thought of the cache.
    iMac Core Duo 20", Mac OS X (10.4.6), 2 GB SDRAM
  • Mark Clement Calculating status...
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    Sep 15, 2009 6:14 PM (in response to Carolyn Samit)
    Thanks Carolyn, Your fix worked for me too.
    iPhone 3GS, iPhone 3G, 15" MacBook Pro, Intel Mac Mini and 14"iBook G4, Mac OS X (10.6.1), AEBS, AX with AirTunes + USB Printer
  • Mark Clement Level 1 Level 1 (5 points)
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    Sep 27, 2009 10:53 AM (in response to John Hickam)
    Hi John, I am also still having issues even after trashing that file. My solution is to launch System Preference from the  dropdown menu or from the applications folder. For some reason this works, while the dock icon doesn't.
    iPhone 3Gs, 15" MacBook Pro, 14"iBook G4 and Intel Mac Mini, Mac OS X (10.6.1), AEBS, AX with AirTunes + USB Printer
  • dnunz Calculating status...
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    Nov 11, 2009 1:05 AM (in response to John Hickam)
    Add me to the list... has been happening since 10.6; hoped 10.6.1 would fix it, no.. and now, not even 10.6.2
    Same thing, 1st launch of System Prefs has to be Force Quit, 2nd time works.
    Sometimes it seems that if I remember to open it from dock by going to popout list and directly to 1 of the items from list, instead of just clicking on System Prefs to go to ALL, this works. Keep sending report to Apple, just in case this helps.
  • bowman9991 Calculating status...
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    Nov 19, 2009 2:45 AM (in response to dnunz)
    You can add me to the list too. Just started happening today. Do any of you use Medialink? It first happened to me when I was opening it in System Preferences...

    This is amazingly annoying. Hope someone out there has a fix!
    iMac 24inch, Mac OS X (10.6.2)
  • dnunz Level 1 Level 1 (65 points)
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    Nov 19, 2009 5:25 AM (in response to bowman9991)
    Just to note.. my System Preferences were needing force quit - immmediately after Fresh Erase & Install of Snow Leopard, without any extras added on.
  • donv (The Ghost) Level 5 Level 5 (4,600 points)
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    Dec 7, 2009 8:21 AM (in response to John Hickam)
    Try [resetting your PRAM/NVRAM|http://support.apple.com/kb/HT1379?viewlocale=en_US]. If no joy, then follow the [steps here including resetting your SMC if necessary|http://support.apple.com/kb/HT1543]. Note that resetting you SMC is not odds-on to fix your problem. But, why not try it.
    15" 4 GB 2.8 GHz 500 GB MacBook Pro with LaCie 1TB external 7200 RPM RAID 0, Mac OS X (10.6.2), Boot Camp/Win7; PowerBook 540c; iBook G4
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