10 Replies Latest reply: Sep 28, 2009 7:36 AM by jimimick
AggieJustin Level 1 Level 1 (0 points)
I rented four movies from the iTunes store. 3 of the them downloaded quickly, but one download is barely moving. I have a 20Mbps connection and I just tested this afternoon to verify and I was able to get 19.5Mbps on the download.

The movie in question is Watchmen (Director's Cut). The download has been running for 30 minutes and only has 15.4MB out of 2.57GB downloaded. All three movies I downloaded yesterday were done in less than 10 mins each.

All other downloads seem fine, this is the only one that appears to be running slow.

Dell D630, Windows XP Pro
  • 1. Re: Slow download from iTunes store
    JCrew7384 Level 1 Level 1 (0 points)
    I am having the exact same problem, but I am trying to download I Love You, Man through my iPhone 3GS connceted over Wi-Fi...

    It has been about 12 hours, and only at 41.4MB downloaded.

    I also noticed that when I first attempted to download the movie it wouldn't work and kept giving me download errors. It finally started this morning.

    Any suggestions?
  • 2. Re: Slow download from iTunes store
    grommet71 Level 1 Level 1 (0 points)
    Same problem here. looks like 12 days to download this rented movie.
    Having the same problem with the HD version of Quantum of solace. All other movies downloaded in under an hour. Took 4 movies yesterday and Watchmen is the only one of the four with this problem.
  • 3. Re: Slow download from iTunes store
    AggieJustin Level 1 Level 1 (0 points)
    I never got an answer to why it was slow, but the iTunes store gave me a refund of the price and removed the download from my queue. It solved my issue since I don't need to download it anymore since my trip is over.
  • 4. Re: Slow download from iTunes store
    orb NY Level 1 Level 1 (0 points)
    My Apple TV seems to download stuff just fine, but my server is very slow; less than 100k/s even though all other testing tells me everything is my normal 6mbps.
  • 5. Re: Slow download from iTunes store
    Lorraine Martinez Level 1 Level 1 (75 points)
    I'd be curious to know what sort of broadband connection you have...I have HughesNet satellite internet service, and I can't believe they get away with calling it "broadband"--it's so slow. They also have a policy they call "Fair Use Policy", which is just an excuse to limit everyone's downloads. You are allowed to DL a certain number of MB, depending on your Account pricing. If you exceed your 24-hr limit, they punish you with the "Fair Use Policy"--which means your DL speed suddenly comes to a crashing halt, and you can barely DL your email--for exactly 24 hrs, and no amount of crying to their outsourced "Tech Support" line will get them to restore your speed any sooner.

    So I wondered when I read your post if you had HughesNet, because it certainly sounded familiar!

    I know this won't solve your problem, but if you know what's happening at least you can try to ration your DLs to try to avoid the FUP.
  • 6. Re: Slow download from iTunes store
    AggieJustin Level 1 Level 1 (0 points)
    I've got fiber to the house service with 20Mbps download and 5Mbps upload. It wasn't a an internet connection issue or a "Fair Use Policy" issue. When the download was slow, I could still run a speed test and received normal results. Also, I could download other items (in and out of iTunes) at normal speeds as well.

    It was only the single download that was affected.
  • 7. Re: Slow download from iTunes store
    JCrew7384 Level 1 Level 1 (0 points)
    no, had nothing to do with internet. just a fluke. called apple support, they took it out of my download queue and refunded me the money. all is good again
  • 8. Re: Slow download from iTunes store
    jimimick Level 1 Level 1 (0 points)
    ok ive got the same problem except its the iphone 3.1 software im trying 2 download, i carnt exactly ask for a reefund..... any help plz! my connection is fine 5mb/s dwload, just tested but its only at 4 MB/241 MB and its been 30 mins, 14 hours remain what can i do?
  • 9. Re: Slow download from iTunes store
    JCrew7384 Level 1 Level 1 (0 points)
    why cant you ask for a refund? just call, they'l remove it from your queue, and then issue a refund so you can re-purchase
  • 10. Re: Slow download from iTunes store
    jimimick Level 1 Level 1 (0 points)
    because its the iphone software update, i didnt pay for it but i need it to sync my phone! now at 8MB xD HELP :s