Skip navigation

Download Error. Tap to retry.

336540 Views 140 Replies Latest reply: Mar 29, 2014 8:21 AM by astubbs RSS
1 2 3 ... 10 Previous Next
bengebenge Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 25, 2009 12:01 PM
Whenever I try and download a song from itunes directly to my iphone I get the message: Download Error. Tap to retry.

I've checked that I don't have any t&c's to accept in itunes and that the files are under 10mb. I've also tried deauthorizing and reauthorizing my compueter which doesn't help.

Does anyone have any other ideas? I'm using a brand new 3GS which syncs with windows vista.

Thanks in advance
iPhone 3GS, iPhone OS 3.0.1
  • madlock Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2009 12:56 AM (in response to bengebenge)
    I have the same problem. I purchased Toby Kieth's "Courtesy of the Red White & Blue", and it just won't download. I've paid for it, but it just keeps giving me "Download error. Tap to retry".

    I've rebooted the phone several times, tried repurchasing, even tried downloading via Wifi instead of 3G. I can buy other songs all day long, so space is not a problem.

    Has anyone else found a fix for this? I at LEAST want my money back.

    Thanks in advance.
    3G, iPhone OS 3.0.1
  • Jeavany Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2009 2:53 PM (in response to bengebenge)
    I am having the same problem.
    This seems to be a common problem, with no fix.
    There are post from june on the web with no answer other to download them through your computer (just check for purchases or what ever it says now)
    good luck
    iPod touch, iPhone OS 3.0.1, 2nd generation
  • madlock Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2009 5:09 PM (in response to Jeavany)
    Actually, there is a "fix". At least there was for mine.

    I was made to go to iTunes on my PC and download the (what had become two) files I had purchased to the PC. Once those downloads completed, their presence was removed from the iPhone's download queue. I did this in concert with an Apple support expert who had called in response to an appointment I scheduled on the matter. I don't know whether anyone behind the scenes had to flip any switches, but both items are now gone from my phone's queue and ready to be Sync'd from my PC.
    3G
  • Jeavany Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2009 4:02 PM (in response to madlock)
    That is not a fix.
    I know how to retrieve my purchaces.(as I mentioned before)
    That's not the problem, the problem is that it is not letting me download straight to my iPod, and this is happening to a lot of people!
    There needs to be a real fix, I like to download on the go and so do a lot of people,it is one of my iPods functions! It should work.

    Regards
    Jeavany
    iPod touch, iPhone OS 3.0.1, 2nd generation
  • madlock Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2009 4:16 PM (in response to Jeavany)
    Well, it managed to fix the problem I was having, as the two titles "stuck" in the download queue were creating a far greater annoyance than downloading and syncing them from a PC ever would.

    Given that it's only affected two of the 500+ titles I've purchased, a clear and reliable work-around exists, and Apple was good enough to credit me for the purchase of both items, unless folks are seeing this far more frequently and although eliminating the occurence is something I'm sure is one someone's "todo" list, it's hardly the kind of thing they're likely to wake Steve Jobs over in the middle of the night.

    Since it's at least something I can now clear myself, there are about a dozen other things I'd rather they focus their resources to fixing/improving before this.

    Best of luck.
  • Russell Brown Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2009 12:44 AM (in response to bengebenge)
    All I have to say is "Ditto." Any song/ringtone/video I try to download via my iPhone (3G) returns the tap to retry nonsense. What's odd to me is that it actually downloads the song (and the artwork) and then when it's finished there's suddenly the problem. Makes no sense and makes Shazam almost worthless.

    I know I'm no help, but I figure the more people speak up, the sooner it gets fixed right?
    iPhone 3G, iPhone OS 3.1.2
  • nlfalls Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2009 1:14 AM (in response to bengebenge)
    This just happened to me for the first time last week. I had just purchased several songs all of which were successfully downloaded except one, a Cyndi Lauper tune.

    I thought that it was a problem with it, but no, when I bought a ringtone tonight I had the sane problem!

    I've never had this problem before, and I've downloaded many files large and small without a problem.

    Here's my question: could this have anything to do with the latest iPhone update, which I just recently installed?

    I'm just concerned that this will now be an ongoing problem.
    1Ghz PowerPC G4, Mac OS X (10.4.11)
  • panthrkub Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2009 5:36 AM (in response to bengebenge)
    Add one more affected customer to the count. I just hit this issue last night. It's really annoying because I only run FOSS at home (the iPhone being an exception). This means I have to wait until tomorrow to listen to the music I purchased yesterday, as I don't have iTunes in my house. I'm playing around with my phone looking for a work-around, and I'll post an update if I have any luck. Otherwise the work-around appears to be "use iTunes". As previous posters have stated, that defeats the purpose of being able to download music directly from your phone.
    iPhone 3G, iPhone OS 3.1.2, I didn't experience this issue before the OS update. Might be relevant, might not be.
  • Norman Bruland Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 25, 2009 11:41 AM (in response to bengebenge)
    I have an iPhone 3G, and get the Starbucks pick of the week regularly. I've had several times where the download doesn't work directly to the iPhone, but I've learned that iTunes keeps track of the request, and has been able to complete them. Two possibilities:

    In some cases, I've stumbled across the pending download on the desktop iTunes, similar to other applications downloads/updates. iTunes added another entry under the STORE category, to complete the download. All info was downloaded via the PC, still shows as purchased on the iPhone.

    Tap to re-try on the iPhone. I had an error in completing the download yesterday, left it, but then couldn't find the prompt to download to the desktop after I synced. So I checked the iTunes on the iPhone again, and it was still waiting there to complete the download. Tapped to retry, under WiFi conditions, and it worked fine.

    So I've started treasure hunting when the download fails. It's in there somewhere! either still waiting on the iPhone, or on the desktop iTunes.

    That still doesn't solve the annoyance of the download not working directly to the iPhone, so I'm not planning on forking over any money just yet to buy any tunes directly to the iPhone. It is a very high percentage that fails, in fact I can't remember the last time it worked first time through to the iPhone.
    Dell, Windows Vista
  • Cobretti Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2009 8:08 AM (in response to Norman Bruland)
    Hi everybody. Any progress on this matter?

    I just got my first iPhone (32 gb S-model, with the newest firmware installed) and I have this "Download Error. Tap to retry." -problem/error. It occurs when I try to download music from the iTunes-store (straight to my iPhone).

    It looks like the songs are being downloaded, but at the end it says: "Download Error. Tap to retry" (with every song). I have tried to "reset" my iPhone S, but no avail. I have to tried to "Tap to retry", but no luck. Not sure what to do, really..

    I have to add, that I can download music from iTunes via my Macbook (so my account/credit card/etc should work) - but like I said, downloading music via iPhone (and iTunes) just won´t work..

    To me it feels like, that we need a new firmware-update from Apple to fix this annoying issue..?

    I have to add, that I also had some problems with game downloads via Apple Store & iPhone S (games downloaded, but didn´t work), but that problem was solved after I did the basic "installation" again with iPhone & iTunes..
    Macbook, Mac OS X (10.6.1)
  • Cobretti Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 3, 2009 7:03 AM (in response to Cobretti)
    Anyone?
    Macbook, Mac OS X (10.6.1)
  • PattyXXX Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 3, 2009 8:50 AM (in response to bengebenge)
    I encounter this problem alot when I download movies straight to my phone. When the download in question goes into the tap to retry queue over and over I quit the application. Turn on airplane mode to break all connections. Then I reconnect and open iTunes. The download should have the pause icon. Tap it and the download should complete the installation. Sometimes I have to do this several times. It's not a fix. Worst case, it will eventually and magically appear when you log into iTunes on a desktop.
    iPhone 3GS
  • clouscot Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 7, 2009 5:11 PM (in response to PattyXXX)
    I had this same problem, I simply plugged my iPod into the computer and Itunes automatically told me I had a download waiting. Just go to the store tab and if your signed in it will know.
    Other OS
  • Lukeless Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2009 8:19 PM (in response to clouscot)
    I had this problem as well, however I did find one way to get this to download on my iPhone. What I found that worked was to tap to retry the download and as it's attempting to download it again I hit the pause button (I had to be quick). Once it was paused I hit the button again to resume the download and it successfully completed. I hope this helps some of you out until Apple fix this bug.
    iPhone OS 3.1.2
1 2 3 ... 10 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.