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Movies not downloading

1556 Views 5 Replies Latest reply: Oct 18, 2009 4:17 AM by Kathylee RSS
clanders Level 1 Level 1 (10 points)
Currently Being Moderated
Oct 5, 2009 7:48 PM
I've rented a couple movies from itunes though my apple tv. I'm having an issue where the download does not start unless i restart my apple tv. Once the unit has rebooted it seems to download the content fine. Has anyone else had this issue?
Macbook pro, Dell Xps 720, Mac OS X (10.5.4)
  • capaho Level 4 Level 4 (3,650 points)
    Currently Being Moderated
    Oct 5, 2009 8:42 PM (in response to clanders)
    AFAIK, rental movies will not automatically sync because they're restricted to a single device. You might check your sync settings in iTunes and see if an option has been added for it. Also, if you're using custom sync settings, that can delay the syncing of items until the next restart of iTunes or the ATV.

    In any case, you might want to take note of this:

    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    Currently Being Moderated
    Oct 5, 2009 8:49 PM (in response to clanders)
    Just noticed this:

    I've rented a couple movies from itunes though my apple tv.


    I thought you meant iTunes on your computer for your ATV, but I take it you meant the iTunes store through your ATV. If that's the case, then the download should start immediately.

    I've had problems with content not downloading to iTunes on my computer in the past that resulted from a problem with the iTunes store database in relation to my account. You might contact iTunes store support if this problem continues and ask them to check things on their end.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • hrtfxr Calculating status...
    Currently Being Moderated
    Oct 17, 2009 6:41 PM (in response to clanders)
    I have the same problem. It only occurs with movies. TV shows are fine. When I try to play a downloaded movie I get a white screen. When I reboot ATV I can play the movie fine. It's frustrating. I'd love to know the solution if you find it.
    Intel iMac, Mac OS X (10.4.11)
  • s5 Calculating status...
    Currently Being Moderated
    Oct 17, 2009 8:40 PM (in response to clanders)
    I have the same problem with both movies and TV shows. I would love to see a fix. It's really annoying to have to reboot the Apple TV in between downloads. From what I can tell, it happens after I've watched a TV episode, if I go back and download the next one. Often I can't download the next episode until after a reboot.
    iMac 24", Mac OS X (10.5.8)
  • Kathylee Level 1 Level 1 (65 points)
    Currently Being Moderated
    Oct 18, 2009 4:17 AM (in response to hrtfxr)
    I've been trying to figure out if it's a "design" feature or something wrong with my appleTV... I can download rental movies or bought movies/tv shows, BUT when I go to watch it, I get the white screen as you mention - and it appears to be playing back as the menu bar on the bottom indicates it is. It is VERY annoying, as the only thing you can do is reboot the machine. I've gotten to the point that I don't dare start playing a rental movie because I'll start the 24-hr time clock and not be able to watch while it's downloading due to the stupid white screen.

    It is connected to my Pioneer PDP5080 via HDMI and I have to switch to it manually when I want to watch it. So, it is usually waking from sleep - could that be the issue?
    15" Powerbook G4, 20" iMac (Core Duo), MacPro "Octo", Mac OS X (10.5.8)

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