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4410 Views 9 Replies Latest reply: Nov 23, 2009 9:40 PM by Brettski1977
Currently Being ModeratedOct 19, 2009 4:30 AM (in response to spongmonkey)There's no 'problem' here. You cannot access Exchange contacts/calendar 'offline' - they are synced live, and if the Exchange account is removed from the iPhone or the server goes offline, so does you access to the data.17" CD MBP, iPhone 3G, iPodTouch, Mac OS X (10.5.8), since the ][e
Currently Being ModeratedOct 19, 2009 5:21 AM (in response to neuroanatomist)hi, cheers for the info. That would make sense, however how come when I'm out of signal and not connected to wifi, the data doesn't also disappear as that too would render the server "unavailable".
Is there a way to make the iphone keep a copy of the data much the same as "offline mode" in Outlook where you can still browse your email, calendar and contacts when the server is offline, and it picks up where it left off when the server is available again?
I appreciate this may not be a "problem" as such, but is frustrating as all my contacts and calendar live in Outlook and I can't function without them
Message was edited by: spongmonkeyDell Inspirion E6500, Windows Vista
Currently Being ModeratedOct 19, 2009 5:42 AM (in response to spongmonkey)The data don't disappear because you cannot sync when you have no data connection. As I stated, the data are 'synced live' meaning if you cannot sync the data remain. but, if a sync proceeds and the server is offline, there's nothing to sync to, so the data disappear. If your IT department is regularly taking the Exchange server offline for some reason, they are not doing their job properly, IMO.
The only way to have access if the server is down is to sync your data via Outlook through iTunes. It won't be updated 'live' but it's really the only option. There is no 'offline' mode for an Exchange account on the iPhone. This is by design for security reasons, since it's a mobile device - if the Exchange server cuts you off, the data disappear.17" CD MBP, iPhone 3G, iPodTouch, Mac OS X (10.5.8), since the ][e
Currently Being ModeratedOct 19, 2009 5:42 AM (in response to spongmonkey)As you mentioned; if this was intended behavior then just putting a phone in airplane mode or leaving a coverage area would wipe your contacts and calendar.
I suspect what is happening is that the people doing the maintenance on Exchange are not shutting things down properly. If they drop the message store first, your phone will get synced with an empty mailbox/contacts/calendar.
They should stop IIS or EAS first - this will stop the connection between the phone and the ActiveSync. Then bring down Exchange services.HAL, Other OS, The size of a spaceship
Currently Being ModeratedOct 19, 2009 7:58 AM (in response to neuroanatomist)So this "security feature" - does that mean if someone loses their iPhone we should take down the Exchange Server? And as this only applies to Calendar and Contacts I guess no-one ever has anything of concern in their email <sigh>
In all seriousness this is a bit poo - would be better for the iPhone to follow the Windows Mobile model and allow the device to be remote wiped if it is lost (along with enforce security policies from the domain).
Thanks for confirming its an issue with all iPhone's and not just us!
Hey ho, I suppose it’s just one of those things we will have to put up with until the iPhone OS update that fixes it.
Message was edited by: Tobie Fysh - spelling error, oops!iPhone OS 3.1.2
Currently Being ModeratedOct 19, 2009 8:25 AM (in response to Tobie Fysh)
Tobie Fysh wrote:
would be better for the iPhone to follow the Windows Mobile model and allow the device to be remote wiped if it is lost (along with enforce security policies from the domain).
The iPhone supports an Exchange-initiated remote wipe, along with the other appropriate security policies (enforced passcode lock, etc.).
http://www.apple.com/iphone/business/integration/17" CD MBP, iPhone 3G, iPodTouch, Mac OS X (10.5.8), since the ][e
Currently Being ModeratedOct 19, 2009 3:20 PM (in response to neuroanatomist)If the option is there, a user can actually log into Outlook Web Access and access Mobile settings a initiate a remote wipe of their own device.HAL, Other OS, The size of a spaceship
Currently Being ModeratedNov 4, 2009 7:36 PM (in response to spongmonkey)Is there any way to have the information stay on the phone when the exchange server is in offline mode? Similar to outlook cached mode? I understand the ability to remote wipe the phone for security reasons but tonight our message store went offline due to an exchange error and all of our iPhone users lost their contacts, email, and calendar events until we got the Exchange server back online. The activsync feature is awsome for the iPhone until the server goes down (very infrequently) but when it does you cannot call anyone because you don't have any phone numbers because they are all gone.Windows Vista
Currently Being ModeratedNov 23, 2009 9:40 PM (in response to ISD_Exchange_Admin)I had this same problem (took Exchange DB offline to defrag and lost Contacts etc) a couple of weeks back. I figured this was more a bug than anything, so called Apple support about it and got put through to their Corporate support people who were very helpful. Apparently this is a known issue and is being looked at. Presumably it will be fixed in an upcoming iPhone update. They did ask if I was interested in testing a fix when it was available, but I haven't heard anything more yet.