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NO Palm OS device support in iSync 3.1 and Mac OS X 10.6 Snow Leopard

6939 Views 6 Replies Latest reply: Oct 23, 2009 11:29 PM by Michael Lafferty RSS
Michael Lafferty Level 6 Level 6 (16,080 points)
Currently Being Moderated
Aug 30, 2009 9:31 PM
With the release of iSync 3.1 and Mac OS X 10.6—frequently referred to as Snow Leopard—Apple has dropped support for Palm OS devices entirely. Users will no longer be able to use iSync to synchronize contacts with the Address Book and events and Tasks with iCal, once they have upgraded to Snow Leopard.

This change was long been in the works, and it has been clear for a very long time that the rudimentary support which existed for Palm OS devices would eventually be dropped. No support has been provided—or, will be provided in the future—for any Palm device based on the Palm OS, the Windows Mobile OS or the new WebOS operating systems.

Palm users may purchase and install the appropriate package from Mark/Space to support their smartphones and organizers:

• The Missing Sync for Palm® Pre™ for a WebOS device

• The Missing Sync for Palm OS for an earlier Palm OS smartphone or handheld organizer

• The Missing Sync for Windows Mobile for a Windows Mobile OS smartphone from Palm

Support for devices which use Palm OS releases before version 4—listed below—are not supported by the Missing Sync for Palm OS and cannot be used to synchronize Address Book and iCal data:

• Palm Pilot
• Palm III product family
• Palm V product family
• Palm VII product family
• Palm m100 and m105
• early Treo 180, 270 and 300 smartphones

A short list of issues with the current release of the Missing Sync for Palm OS is here. A link is provided to a current release beta version of the software which partially addresses these issues.
PowerBook G4 12 inch 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.11), coupled with a UMA-capable Nokia 6301 and T-Mobile HotSpot™ @Home
  • fubar666 Calculating status...
    It sure would have been useful to get a warning about this during the upgrade so I had a choice in the matter. Note that the iSync 3.1 still includes information on Palm syncing in 'help' so I've spent a few hours trying to figure out how come I can't make it work. Pretty unprofessional of Apple to drop support so awkwardly. If it was really "long been in the works" one would think it could have been handled more cleanly.

    Now, I have no choice but to spend $40 on a piece of software that I used to have for free in the prior version of Mac OS. I had been considering replacing my Treo with an iPhone but this leaves a pretty bad taste in my mouth....

    Tom
    Mac Mini, Mac OS X (10.6.1)
  • Vonline Calculating status...
    While your position on non-disclosure is understandable, and while there are third party apps that are stepping up, it still does not change the fact that Apple is failing at customer satisfaction. 1. not warning us that upgrades will remove support for devices, and 2. not supporting a major products their customers use, such as the Palm OS. I'm sure palm shares the blame in this but it is still bullstuff.

    No doubt it has to do with palm products trying to compete with the iPhone. But there Apple is falling down as well. It took them several years to build in the functionality to support business users (cut and paste, how is that not in the very first version, really!). Also if Apple didn't sign exclusively with AT&T there would be less competition. The only reason I am seriously considering a Palm Pre over the iPhone is that Sprint's unlimited everything plan (unlimited data, obscene number of minutes and unlimited text) is about the same as a basic AT&T plan plus data only. If I had my choice I would go with the iPhone on the Sprint network.

    This of phasing out of support for competing products brings a larger concern in my mind. What happens if apple starts making its own printers, or digital cameras? Does that mean they would start removing support for my HP printer, or my Sony camera? As bad as Microsoft can be at least they aren't making iPods incompatible with Windows in order to support the Zune.
  • jrg1 Calculating status...
    I have been syncing successfully using iSync with my new iMac 10.6.1 and my Palm Tungsten T-5 for two weeks. Suddenly, last night, it reverted back to unsuccessfully trying to sync with Palm's HotSync. Why would it suddenly stop working. I've spent endless hours with both Apple and Palm support and have gotten nowhere. Any suggestions?
    iMac, Mac OS X (10.6.1)

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