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6939 Views 6 Replies Latest reply: Oct 23, 2009 11:29 PM by Michael Lafferty
Currently Being ModeratedSep 28, 2009 9:57 PM (in response to Michael Lafferty)It sure would have been useful to get a warning about this during the upgrade so I had a choice in the matter. Note that the iSync 3.1 still includes information on Palm syncing in 'help' so I've spent a few hours trying to figure out how come I can't make it work. Pretty unprofessional of Apple to drop support so awkwardly. If it was really "long been in the works" one would think it could have been handled more cleanly.
Now, I have no choice but to spend $40 on a piece of software that I used to have for free in the prior version of Mac OS. I had been considering replacing my Treo with an iPhone but this leaves a pretty bad taste in my mouth....
TomMac Mini, Mac OS X (10.6.1)
Currently Being ModeratedSep 29, 2009 11:29 PM (in response to fubar666)Welcome to Apple Discussions.
I understand your frustration, but those of us who were aware of this development where bound not disclose it until the release of Mac OS X 10.6 and although I attempted to 'drop the hint' for some time, there was nothing else I or anyone else could do without violating non-disclosure agreements. It's my personal opinion that Apple didn't facilitate this change very well, but that said…
…there is simply no comparison for the free by abysmal support offered for Palm devices by iSync and the iSync Palm Conduit, and support on the part of Palm and Apple was effectively withdrawn years ago. Seriously.
Mark/Space has long supported—and I mean, REALLY supported—Palm OS devices, and the handwriting regarding this issue has long been on the wall. The first hint was Palm's explicit declaration that they would no longer develop—beyond a simple maintenance level—the Palm Desktop suite for OS X past the initial release of the Palm Desktop version compatible with it. The second was Apple's clear decision not to support the extended attributes of the Palm OS which shipped with later devices, such as calendar categorization, multiple contact fields available on both Palm devices beyond the Treo 600 and in the OS X Address Book.
Mark/Space stepped up and did all of this, and added support for iPhoto and iTunes, as well as multiple synchronization paths including 802.11x and terrestrial ethernet, conduit sets and many other technologies. With the initial 'branch' years ago of the Missing Sync for Palm OS and the clear lack of development across iSync—with regard to Palm devices—as it shipped with Mac OS X 10.4, it should have been clear that iSync was no longer an effective solution for Palm device synchronization, and would never be. I've said so publicly in support threads so many times over the years that I have lost count…PowerBook G4 12 inch 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.11), coupled with a UMA-capable Nokia 7510 Supernova and T-Mobile HotSpot™ @Home
Currently Being ModeratedOct 11, 2009 3:16 PM (in response to Michael Lafferty)While your position on non-disclosure is understandable, and while there are third party apps that are stepping up, it still does not change the fact that Apple is failing at customer satisfaction. 1. not warning us that upgrades will remove support for devices, and 2. not supporting a major products their customers use, such as the Palm OS. I'm sure palm shares the blame in this but it is still bullstuff.
No doubt it has to do with palm products trying to compete with the iPhone. But there Apple is falling down as well. It took them several years to build in the functionality to support business users (cut and paste, how is that not in the very first version, really!). Also if Apple didn't sign exclusively with AT&T there would be less competition. The only reason I am seriously considering a Palm Pre over the iPhone is that Sprint's unlimited everything plan (unlimited data, obscene number of minutes and unlimited text) is about the same as a basic AT&T plan plus data only. If I had my choice I would go with the iPhone on the Sprint network.
This of phasing out of support for competing products brings a larger concern in my mind. What happens if apple starts making its own printers, or digital cameras? Does that mean they would start removing support for my HP printer, or my Sony camera? As bad as Microsoft can be at least they aren't making iPods incompatible with Windows in order to support the Zune.
Currently Being ModeratedOct 11, 2009 3:55 PM (in response to Vonline)It's hard disagree with most of your basic assertions. But, it is important to understand that all iSync ever offered Palm users was cursory support, at best. And, okay: free support.
As a result, though I continue to try to assist Palm users, I long ago gave up using a Treo with T-Mobile and synchronizing with Mac OS X using iSync. When I did, I had happily done so for a long time, using the then current release of the Missing Sync for Palm OS, and versions published prior to it. As a more than 20 year Mac OS user and longtime Palm OS user, I have always characterized Apple's support for the Palm OS as pathetic. And, I stand by that claim.
I don't use an iPhone for many reasons, though primary among them is their lack of legitimate availability through T-Mobile USA. And, I won't switch carriers after 17 plus years. at&t offers nothing like the completely un-metered voice, messaging and data plans I enjoy for five lines, including T-Mobile @Home, effectively their VoIP service for fixed rather than mobile devices.
Your fears, however, are unwarranted. Apple long ago offered printers, cameras and other peripheral devices, all the while offering support for third party products. WIth the basis for such support in OS X being unix and open-source technologies, there is nothing to fear going forward. And, Apple will never again be in that sort of peripheral business, I can assure you.PowerBook G4 12 inch 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.11), coupled with a UMA-capable Nokia 7510 Supernova and T-Mobile HotSpot™ @Home
Currently Being ModeratedOct 23, 2009 9:28 PM (in response to Michael Lafferty)I have been syncing successfully using iSync with my new iMac 10.6.1 and my Palm Tungsten T-5 for two weeks. Suddenly, last night, it reverted back to unsuccessfully trying to sync with Palm's HotSync. Why would it suddenly stop working. I've spent endless hours with both Apple and Palm support and have gotten nowhere. Any suggestions?iMac, Mac OS X (10.6.1)
Currently Being ModeratedOct 23, 2009 11:29 PM (in response to jrg1)Welcome to Apple Discussions.
Rather than piggy back on this thread, please start a unique thread of your own, outlining the issue you are dealing with. This thread was only intended as a notice that iSync no longer supported Palm device synchronization with the release of Mac OS C 10.6 Snow Leopard.PowerBook G4 12 inch 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.11), coupled with a UMA-capable Nokia 7510 Supernova and T-Mobile HotSpot™ @Home