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Magic Mouse keeps disconnecting from bluetooth

146897 Views 180 Replies Latest reply: Mar 11, 2014 6:25 AM by Clayton Colwell RSS Branched to a new discussion.
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Dana Spiegel Calculating status...
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Oct 31, 2009 3:14 PM
My magic mouse (with all updates properly installed and with USB Overdrive properly uninstalled) has a problem connecting and disconnecting from the computer. When I use the mouse for a few minutes, it will all of a sudden be non-responsive, and within a couple of seconds the "Connection Lost" message appears on the screen. If I wait another minute, and click the mouse button a few times, the mouse will reconnect. This happens periodically as I am using the computer.

In the console logs, I get these messages:

10/31/09 6:06:20 PM kernel [0eb48f00][AppleMultitouchDevice::willTerminate] entered
10/31/09 6:06:20 PM kernel [0eb48f00][AppleMultitouchDevice::stop] entered
10/31/09 6:06:24 PM kernel [0ffa3600][BNBMouseDevice::init][30] init is complete
10/31/09 6:06:24 PM kernel [0ffa3600][BNBMouseDevice::handleStart][30] Done
10/31/09 6:06:24 PM kernel [08701100][AppleMultitouchHIDEventDriver::start] entered
10/31/09 6:06:24 PM kernel [09f11680][AppleMultitouchDevice::start] entered

The first message is when the mouse disconnects, and the rest are when it reconnects.

Does anyone have any suggestions?
Unibody MacBook Pro (CTO 2.8Ghz, 4GB RAM), Mac OS X (10.6.1)
  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Oct 31, 2009 4:56 PM (in response to Dana Spiegel)
    If you've done due diligence on the latest software, I'd have to ask if you've made sure your immediate environment isn't radio wave saturated. Shut off as many wireless gadgets close by as you can and keep trying...

    You can also try resetting some of the hardware involved (PRAM~NVRAM). See this Apple KB for details, etc.:

    http://support.apple.com/kb/HT1379

    Can't hurt to try, and apparently this has helped others recently.

    If still no joy, walk the MB and the MM in to the nearest Apple Store and see about making it their problem
    Intel iMac, Mac OS X (10.6.1), OLED Pano
  • AZtoni Calculating status...
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    Oct 31, 2009 5:05 PM (in response to Dana Spiegel)
    My problem exactly. Very, very frustrating--since it took me more than an hour to install!
  • shawk Calculating status...
    same issue here. I use a bluetooth headset and mouse with a my PC and it is pretty reliable. Also was using a logitech wireless mouse with a dongle and it worked great. Been trying to use the magic mouse but it disconnects very frequently. I'll chill and wait for a software update.
    Intel iMac 2.8Ghz, Mac OS X (10.5.5)
  • Ponkbutler Level 1 Level 1 (0 points)
    Same problem here on the other side of the pond for what it's worth.

    Also chilling and waiting for SW update. May put off buying new wireless keyboard until I can be sure Mouse works OK.
    iMac, Mac OS X (10.5.6), Macbook Pro
  • Tim I Sawyer Calculating status...
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    Nov 18, 2009 8:27 PM (in response to Dana Spiegel)
    I have the same problem with the Magic Mouse I just got today. It disconnects at random and I have to click it (and some times wiggle it) to get it to connect again. This is on a machine that was/is working fine with an Apple Bluetooth Mighty Mouse.

    --
    Tim
    Mac Pro, Mac OS X (10.6.2)
  • skaupert Calculating status...
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    Nov 20, 2009 7:24 AM (in response to Dana Spiegel)
    Same here. Magic Mouse disconnecting and reconnecting. Until now used Bluetooth Mighty Mouse without any issues at all.

    However the problem seems exacerbated by turning on Bluetooth on my iPhone.

    Again, that was not a problem with Mighty Mouse, but it seems to be throwing Magic Mouse for a loop. I consider this a bug. The protocol design of Bluetooth allows multiple devices to use it simultaneously, and I don't have any airport or microwave or cordless phone within 40ft. So the only other source of 2.4GHz noise is the macbook and the iphone.

    In my book (no pun intended) that should not cause any problems. I expect to see a firmware update for the magic mouse in the near future.
    Macbook Pro 17", Mac OS X (10.6.2)
  • katzha Calculating status...
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    Nov 25, 2009 6:28 AM (in response to skaupert)
    I have been having the same Magic Mouse disconnection problem on a 2009 Mac Pro. Bluetooth is turned off on my iPhone.
    Mac Pro 4,1 Dual Quad-Core Intel Xeon 2.93 GHz, Mac OS X (10.6.2), 32 GB, NVIDIA GeForce GTX 285
  • Worldliner Calculating status...
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    Nov 30, 2009 7:34 AM (in response to katzha)
    I too have the same problem... One thing I noticed is that it always disconnects after login... After that, all is fine until i restart.
    Mac Pro
  • Bigade Calculating status...
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    Nov 30, 2009 8:00 AM (in response to Worldliner)
    I have had my Magic Mouse for about a month and have just worked out how I can make these occasional disconnections happen at will. At the edge of my desk there is a slightly raised lip. If I move the mouse backwards (or forwards) so that it taps against the lip then the mouse disconnects.

    Of course I can also just hold the mouse up vertically and tap it down on the desk and get the same effect. Not much force is required.

    That's not to say that's the only way to get a disconnect.

    Anyone else get this?

    Message was edited by: Bigade
    Mac Pro/MacBook, Mac OS X (10.6.2)
  • Patrick Yan Calculating status...
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    Nov 30, 2009 8:58 AM (in response to Bigade)
    Confirmed. Lifting the mouse and tapping it back down causes a disconnect.
    MacBook Pro, Mac OS X (10.6.2)
  • TipsFan Calculating status...
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    Nov 30, 2009 9:10 AM (in response to Patrick Yan)
    Confirmed that holding MM vertical and tapping lightly on my mousepad forces a disconnect.

    I also had started getting random disconnects/reconnects during normal use, but it has not happened since I swapped out the batteries for a fresh set...
    Macbook Pro 13", Mac OS X (10.6.2)
  • katzha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2009 9:12 AM (in response to TipsFan)
    I do not experience the tapping disconnection. Indeed, I have not been able to discern any pattern to the disconnections at all. I can usually reconnect, though, by holding the mouse close to the Mac (which is under my desk).
    Mac Pro 4,1 Dual Quad-Core Intel Xeon 2.93 GHz, Mac OS X (10.6.2), 32 GB, NVIDIA GeForce GTX 285
  • Bigade Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2009 9:55 AM (in response to katzha)
    That's interesting - so this looks like more than a single issue.

    When I tap vertically the green LED goes off for just a second - I don't know if this is a symptom of the disconnection of if it implies power loss due to a poor connection exacerbated by the shock.

    I'll see what Apple say when they open tomorrow.
    Mac Pro/MacBook, Mac OS X (10.6.2)
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