1 2 Previous Next 18 Replies Latest reply: Mar 27, 2010 7:04 AM by Moof666
jaimelynn80 Level 1 Level 1 (0 points)
Hi There

I had just finished creating a document, I then closed it to work on another one, and when I came back to open it, I received this message 'the required index.xml file is missing'. I've found some info on this issue, but they all have to do with migrating from a previous mac. This is my first mac and I purchased the software pre-installed, I've checked for software updates - none for pages. I'm at a loss here, not sure how to resolve the issue. And of course I am in a rush, it's a waiver form for the class I'm teaching in 3 hours. Any help would be greatly appreciated!
Thanks
Jaime Lynn

Macbook pro 13", Mac OS X (10.6.1)
  • 1. Re: 'the required index.xml file is missing'
    PeterBreis0807 Level 7 Level 7 (29,645 points)
    Jaime

    1. Remove the ".pages" file extension

    2. Double click the file in the Finder, which should decompress it

    3. Restore the ".pages" file extension

    This may fix the problem.

    Peter
  • 2. Re: 'the required index.xml file is missing'
    jaimelynn80 Level 1 Level 1 (0 points)
    Thanks!

    How do I remove a file extension?

    Thanks Peter
  • 3. Re: 'the required index.xml file is missing'
    jaimelynn80 Level 1 Level 1 (0 points)
    Hi There

    I figured it out, removed the file extension, double clicked in finder and added the extension again, still no luck. Any other suggestions would be greatly appreciated.

    Thanks
    Jaime Lynn
  • 4. Re: 'the required index.xml file is missing'
    PeterBreis0807 Level 7 Level 7 (29,645 points)
    Sorry to hear that, it was a slim hope.

    I know of nothing else to try, maybe someone else has an idea.

    If you have AppleCare or this is a recent purchase, you can try ringing Apple support.

    http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=93&mforum=iworktipsn trick

    Peter
  • 5. Finally a solution which worked for me!
    QSurferQ Level 1 Level 1 (0 points)
    I tried all the other suggested solutions for the dreaded "The index.xml file is missing" error when trying to open a corrupted Pages document. I had tried all the suggestions from 2007 to 2009 with no luck.

    Then, the last one I came across recommended renaming the file from "[file name].pages" to "[file name].pages.zip" and then opening it on my Mac. I tried this, but it still didn't work. So I emailed the file to myself at work where i use PC's, and lo and behold I was able to open the file with the intrinsic Windows XP Compressed Folders. I assume that this could probably be done in Windows in Parallels as well, and other applications like Winzip might work just as well as the Compressed Folders in Windows XP.

    After opening it, I found the .pdf preview file (Thanks heavens for saving a preview in the Pages document) and I sent this back to myself at my Mac. Voila! I opened the PDF in Preview, copied, and pasted the text back into a Pages document (with saved preview!). Hope this helps!

    EM
  • 6. Re: Finally a solution which worked for me!
    Level 8 Level 8 (41,760 points)
    QSurferQ wrote:
    Then, the last one I came across recommended renaming the file from "[file name].pages" to "[file name].pages.zip" and then opening it on my Mac. I tried this, but it still didn't work. So I emailed the file to myself at work where i use PC's, and lo and behold I was able to open the file with the intrinsic Windows XP Compressed Folders. I assume that this could probably be done in Windows in Parallels as well, and other applications like Winzip might work just as well as the Compressed Folders in Windows XP.


    Sounds interesting.
    Must I understand that the expand tool available in Windows is able to expand the flat iWork's documents ?

    If it's really that, it would be interesting to know exactly which tool is used to do the trick.
    I'm quite sure that it's one of the numerous expanders available in Unix but I don't know which one it is.

    Yvan KOENIG (VALLAURIS, France) mardi 5 janvier 2010 23:30:04
  • 7. Re: 'the required index.xml file is missing'
    muscadine Level 1 Level 1 (0 points)
    I have been saving updates with no problem until last night. Now when I try to reopen the pages file that I saved, it only gives me the message that I have a missing index.xml file.

    I tried all of the fixes that you suggest but none seem to work.

    When I right click on the problem xxx.pages file, I don't get the choice to "Show Package Contents" , but on other xxx.pages files that I have on my system, I do get the choice to Show Package Contents.

    I can see only the first page of the document in preview.pdf.

    My file is quite large and I have been working on it for years now - 139.8 MB. If I could just open and get the written content, I could rework the file. The pictures I could add back in.

    My backup is several months old and I have added much information since that time.
  • 8. Re: 'the required index.xml file is missing'
    Todd|bboT Level 1 Level 1 (0 points)
    I'm having the exact same problem. Any new document I create is not able to be opened:
    "The required index.xml file is missing."

    Initially, I thought this was related to a problem with my HDD, but that was repaired and the problem still exists, even after a re-install. It really ***** because Pages is central to doing my job. Hopefully someone who works on Pages can shed some light here.
  • 9. Re: 'the required index.xml file is missing'
    Level 8 Level 8 (41,760 points)
    muscadine wrote:
    When I right click on the problem xxx.pages file, I don't get the choice to "Show Package Contents" , but on other xxx.pages files that I have on my system, I do get the choice to Show Package Contents.


    I guess that you used the default iWork '09 format : flatfile.

    Rename the document from xxx.pages to xxx.pages.zip then double click it.
    If you are lucky, you will be get an old_fashioned document named xxx.pages which would be a package.

    Then, ctrl-click will allow you to see the content.
    Maybe there is an Index.xml file which Pages can't decipher.
    Maybe there is a complete PDF available in the subfolder 'Quicklook'. In this case, open the PDF with Preview then use copy to grab the text component which you will be able to paste in a clean doc.

    If an Index.xml is available, open it then, looking carefully, you will be able to retrieve the original text contents.

    Yvan KOENIG (VALLAURIS, France) jeudi 11 février 2010 22:04:44

    I can see only the first page of the document in preview.pdf.

    My file is quite large and I have been working on it for years now - 139.8 MB. If I could just open and get the written content, I could rework the file. The pictures I could add back in.

    My backup is several months old and I have added much information since that time.
  • 10. Re: 'the required index.xml file is missing'
    Todd|bboT Level 1 Level 1 (0 points)
    Most importantly, this technique allowed me to resurrect a 25 page document I had been working on. In one of the test documents I made which had the problem, changing it to .zip, the opening it to create a .pages file resulted in the document structure being there, but all the images are missing.

    Any idea why any of this stuff is happening or how to stop it?
    Should I be saving in a different file format?

    Thanks,
    Todd
  • 11. Re: 'the required index.xml file is missing'
    Todd|bboT Level 1 Level 1 (0 points)
    Thanks again to Yvan z- I'm glad I could save my file, but it's of little use when the same thing keeps happening and it loses the changes I've made between versions. That's the part I can't understand - I've been using this same method for years - why did it suddenly stop working? iTunes update?

    I guess I'm switching to Scribus ( a free, open source page layout app) until Apple gets it fixed. Please hurry Apple - I'd much rather use Pages.
  • 12. Re: 'the required index.xml file is missing'
    fruhulda Level 6 Level 6 (15,110 points)
    You better tell apple, not us here in the Forum.

    http://www.apple.com/feedback/pages.html
  • 13. Re: 'the required index.xml file is missing'
    Todd|bboT Level 1 Level 1 (0 points)
    Don't worry - I've been sending them feedback all along the way - I was just at a point where I needed someone to answer rather than speaking into the void.
  • 14. Re: 'the required index.xml file is missing'
    fruhulda Level 6 Level 6 (15,110 points)
    I'll try not to
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