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Invalid Security Code - frustration !

426507 Views 257 Replies Latest reply: Jan 28, 2014 4:04 AM by cfeb RSS Branched to a new discussion.
  • MsShopper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 3, 2009 4:09 PM (in response to New_Over)
    Same problem here... My old Visa debit worked fine (for the past two years) but when I tried to update my iTunes account with my new-issue card it came back with "Your payment method was declined. Please enter valid payment method information". And the old card won't work either, even though it's not due to fully expire for another week.

    I've tried this several times, both through iTunes and through the Apple website, but no joy. I know it's not the fault of my card or not having sufficient funds, as I made a card payment earlier today (and I got paid last week!). What a silly, annoying thing to get wrong... Come on Apple! I want to spend some moolah!
    Macbook (late 2008), Mac OS X (10.5.8)
  • randybabeyy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2009 6:33 PM (in response to Mark from Kent UK)
    I dont understand how it worked for you... I have a Visa Debit Card-but its still not working for me. Did you re-order a debit card?
  • Grimi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 18, 2009 8:50 PM (in response to SuperSelrak)
    Had the same problem with my prepaid visa card but I eventually got it to work. In Canada
    -Went to the apple store website(Canada)
    -Entered in card number with spaces in between each 4 digit group
    -rechecked my expiry date
    -entered in security code and it worked
    might not work for everyone but it worked for me.
    Windows Vista
  • Vizkor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2009 12:56 PM (in response to SuperSelrak)
    ^^^^^^^^^^^^^^^^^^^^^^^
    This Also Worked For Me
    iPod Touch, iPhone OS 3.1.2
  • D@niel$ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 8, 2010 11:03 AM (in response to Grimi)
    But Only works with visa?. I have a mastecard credit card and I'm having the same problem
    Windows XP Pro
  • Heli_Hagrid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2010 6:50 PM (in response to SuperSelrak)
    This is very weak customer attention.
    I'm encountering this issue when just trying to get a FREE update to one of my iPhone apps!
    Until reading thus discussion I was thinking this unresolving problem was some attempt at identity & private information thievery.
    NO Billing information should be required to receive a FREE app update!!
    3G, iPhone OS 3.1.3, 8GB
  • gramsdell92 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 8:08 PM (in response to SuperSelrak)
    AGH this has been so frustrating for me as well! I had a Visa debit card that I had entered in my iTunes info for over a year, but after I lost my debit card, I had to order a new one. I tried to enter the new debit card info into my iPhone, but it came up with the "invalid security code" message. So I tried it on my computer... Same thing!

    THIS WORKED FOR ME!!!--
    I finally just started tweaking little things to try to get it to work. My payment info page had an option at the bottom of the page that said something to the effect of "Use this credit card to pay outstanding fee of: $1.07." Well, it turns out that iTunes is trying to charge you when you update your info. This box is automatically checked for you, so you would assume that that is there for a reason. I just unclicked that box, and my debit card all of a sudden worked!

    I hope this might help some of you guys who are just as frusrated with this huge iTunes glitch as I was.
    MacBook, Mac OS X (10.5)
  • ZeBreaker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2010 10:50 AM (in response to Heli_Hagrid)
    Most of the time, It's cuz you already owe apple Money Idiot.
    iPhone OS 3.1.3
  • j-don Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2010 7:30 PM (in response to MsShopper)
    i have the same problem i entered the secruity code before and it worked but now the code doesnt work any more and the card is still valid i dont know what to do
    ipod touch, Other OS
  • Cabernet.Neo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 13, 2010 6:12 PM (in response to gramsdell92)
    gramsdell92 wrote:
    THIS WORKED FOR ME!!!--
    I finally just started tweaking little things to try to get it to work. My payment info page had an option at the bottom of the page that said something to the effect of "Use this credit card to pay outstanding fee of: $1.07." Well, it turns out that iTunes is trying to charge you when you update your info. This box is automatically checked for you, so you would assume that that is there for a reason. I just unclicked that box, and my debit card all of a sudden worked!


    This worked for me.
    iTunes is trying to charge you and update information at the same time.

    1.Empty Card Number field first.
    2.Click DONE near the bottom of the page.
    3.Uncheck "Use this credit card to pay outstanding fee of: $xx.xx" near the bottom of the page.
    4.Update credit card 16 characters and security code. Click DONE.
    vaio z25, Windows XP Pro, vaio serial
  • kennival Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2010 9:07 AM (in response to SuperSelrak)
    i tried everything listed here and its p**** me off that its not working. i download free apps anyways and it worked fine friday (today being monday) i tried to download some free apps and its suddenly not working?
    Windows XP
  • kennival Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2010 9:30 AM (in response to kennival)
    So i call my bank to check my funds, and i have 15 bucks, granted not a heap of money but i just spent 300+ bucks on my ipod a few days ago. my itunes worked thursday friday, i played my apps and such over the weekend then this morning i thought i would use my college wifi to download some more apps and i have an invalid pin? and it really gets me cause they are FREE apps im trying to download. Tried the stuff here but didnt work, so i emailed support to see if they can help me. i would just go buy an itunes gif card, but like i said i only have 15 bucks left right now and dont get paid for a week, and i'd like to download free apps until then. ill post their reply if its anything new that isnt on here. Best of luck to us all
    Windows XP
  • kennival Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 11, 2010 8:12 AM (in response to kennival)
    so i got a similar replay as wyatjo posted on page one of the thread, but when i checked my info on apple i found the problem, my name on my visa debit was Kenneth *** and when i got my ipod i put in kenny *** as my name and that is the name apple used for my billing info, and it stopped working once it realized my info was incorrect. hope this helps some of you. seems to be working now, apparently my name was the problem. Cheers (and thanks to apple support for the help)
    Windows XP
  • ShadowBoss Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 9, 2010 9:04 AM (in response to SuperSelrak)
    ok, sorry for bumping old topics.

    But heres my situation....I've never been fond of Apple...never...but i thought hey I've never tried their product out lets give it a shot see how it is. Now i just aqcuired an iPhone from my brother, he did w.e erased data factory default w.e he did, to make it mine. I plug it in, go into itunes, cool stuff is working, i can toss some homebrew music on there syncs just fine. I want to get an app. So...i click on "store">"authorize computer", and surprisingly i find out i had signed up with apple.ca a looooong time ago and my account was still active. So it takes me to Review Account Information and i agree to terms, edit address info etc. comes the billing page. Enter my VISA CREDIT CARD, and says my security code is invalid. Ive never in my life used the apple store, this is my first time. I cant do anything with my iPhone except throw music on there...which is very dissappointing and really doesnt give me a good impression from apple seeing as how im already not fond of them lol....

    I emailed customer support. But thought id hit this thread up and see if anyone has a solution for my case, being a brand new user with an account that is old and has never been accessed till today.
    Embarrasing, Windows XP Pro, Need more ram....
  • james1111111 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 12, 2010 9:02 PM (in response to SuperSelrak)
    okay i had the same problem so everyoneone with this problem LISTEN UP!!
    now dont get mad if this doesnt work for you, i know there are down sides like having to keep track of new email and possibly losing purchased items but hey i figured the pros out weighed the cons

    all i did was start a new email account and with that start a new itunes account, enter same credit card number and it worked(:

    pleeez dont be mad at me if it doesnt work i know how it felt to try different things and then come up empty handed, just try it
    pc, iOS 4
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