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55520 Views 198 Replies Latest reply: Feb 20, 2010 10:06 AM by GlobalTekLabs
Currently Being ModeratedNov 5, 2009 8:16 AM (in response to TheSysOp)This is good that they are looking at things...but I wanted to share my success story...maybe it will help others. I was having all the problems talked about in this thread, the firewall error (with no firewall on), the ATV dropping off of the devise list in iTunes, not being able to sync or transfer any content from iTunes to the ATV. So this is what I did.
1. I wanted to rebuild my iTunes library (as listed here: http://support.apple.com/kb/HT1451), but this didn’t work for me, it wouldn’t let me complete step 7 and re-import my library XML file.
2. Since I couldn’t import my library, I now have an empty library. Since I have all my music and movies safely stored on my drive, I just added all my music and movies back to the empty library. At this point iTunes has all my music and movies in it and is at 9.0.2.
3. Factory restore on ATV to 2.0 (didn’t have a choice on the 2.0, that’s what it was put to). Connected ATV to network and made sure everything worked (You Tube, iTunes store, played a trailer…)
4. Synced some music and a couple of movies and played them on the ATV to make sure that they were transferred over. All was good, so I felt adventurous since I never got this far since 3.0 was released.
5. Updated ATV to 3.0 and synced some more music and movies. It all worked and is syncing just fine now.
So it seems like my problem was with iTunes and my library not with my ATV. Now I know that this may not work for everyone, but it worked for me. I know I probably left out some info, so if anyone has questions, let me know. Hope this helps someone…Mac OS X (10.6.1)
Currently Being ModeratedNov 5, 2009 1:32 PM (in response to blade_runner_5)I'm also having major network problems. It took me a couple of days to track it down to the Apple TV upgrade. As soon as I disconnected it from the network, everything was fine.
Currently Being ModeratedNov 5, 2009 3:14 PM (in response to Nicolas Online)Ok, so I've been watching this discussion as well as some others, and wanted to share my findings.
I bought an TV a few weeks ago (V2.4) and last weekend tried to upgrade it to 3.0. I got all of the other problems people reported (slow streaming, resetting, etc.). So I did a few things: (1) based on another thread, I set the Airport addresses manually for both my iMac (Intel, not G4) and my TV (reassignment of DHCP IP addresses seemed to be linked to loss of communication between TV and iTunes). Next, I reset my TV to the factory settings (and then set the IP address manually) and, before syncing with my iTunes library, upgraded to 3.0. I then set up the link to my iTunes Library and started my sync of a few TV shows and my music, which seemed rather slow, at least for an N connection. On a hunch, I got all of my other devices (a work Dell Laptop and my iPod touch with the Apple Remote app installed) disconnected from my Airport Extreme (I also have a linksys g wireless router that I use in my house...both the Dell and the iPod now use that network), and, magically, my sync speed increased dramatically. It's been three days now, and (a) I can view and hear stuff on my TV, (b) the menus are "snappy," and (c) TV remains synced with my iMac and iTunes and I can stream movies and stuff. One note...there is no difference if I set the HDMI to 1080P or 720P, although I am using only one HDMI port on my TV.
I suspect that Snow Leopard is getting confused on the wireless side communicating with the TV, especially if other devices are on the wireless network it is communication through to the TV. I sent this analysis to Apple, and, from the other posts, it sounds like they are listening.
Does this analysis and solution jive with anything else someone is seeing out there?iMac G4 1.25GHz, iMac Intel 2.66Ghz, Mac OS X (10.6.1), 500 GB Drive, 2GB RAM, 320GB, 4GB RAM
Currently Being ModeratedNov 5, 2009 7:02 PM (in response to tegler27)
LJ: +Everyone that is having problems: Are you using Snow Leopard on your Mac?+
No. Windows Vista. Just as buggy after the new itunes and apple tv updates. It's not the OS.
No, using 11.5.8 on a G5 PowerMac 1.6GHz, 2.5GB RAM. iTunes 9.0.2., library stored externally on USB-2 drives, formatted Mac Extended. Streaming all content over wireless G, solid 5 bar signal received at the Apple TV. I did not have any streaming problems before upgrading to 3.0, now every time I switch categories in the new home screen my library has to "load" again which takes 3-5 minutes each time, or longer depending on which category I select.Mac OS X (10.5.7)
there are no workarounds yet for streaming. that's why in this case, we should just brace ourselves (even you syncers) and wait for the update. I want to thank everyone in the community for pitching into this, soon enough I'm sure we'll be back and running again, and as they say hopefully it'll be worth the wait.MacBook Pro 15'' 2.4Ghz, Mac OS X (10.5)
Currently Being ModeratedNov 5, 2009 7:48 PM (in response to Tom Perkins)TPerkins: +Does this analysis and solution jive with anything else someone is seeing out there?+
I use Vista, but have had similar issues. So it's not the Mac OS - - maybe it's iTunes or something else.
Either way it's a joke. Until now this thing was an appliance. Now it's a hot, frustrating slab.
This is not the end of the world, but it is less than impressive from a company that touts it's "just work" stuff.PC
Currently Being ModeratedNov 5, 2009 8:29 PM (in response to tegler27)Yea, Apple really let a stinky one escape on this upgrade. If there is a recent example of a company handling a firmware upgrade correctly, it is Panasonic. They released an upgrade for their LX3 camera. It was quickly discovered that it had a couple bugs, though nothing that made the camera useless. Panasonic immediately pulled the upgrade off their website and explained, with an apology, that they would be coming out with another upgrade that would fix the bugs in three weeks. They further went on to let users know how to back track to an earlier firmware until the new one was ready.
Now that is exactly how Apple should have handled this problem. Instead, they have really disappointed a lot of loyal end users.Macbook Pro 13" 2.26ghz, Mac OS X (10.6.1)
Currently Being ModeratedNov 5, 2009 9:51 PM (in response to Nicolas Online)Add another who's a-tv acts sluggish when goint to MY MUSIC (I'd call it a freeze if I were less patient!)
And to top it off, I just don't care for the new look. If it's MY music, then why do I still see music content from the THEIR store???? It's a HARD SELL on the part of apple, and I'm insulted by it. It shows they don't respect me and force content into my living room that I did not invite. (the so-called top song - which I couldn't care less about)
I want the old look back!!! It was responsive and fast, reliable, and nice looking too. The new look is TRASHY. I'm not buying anything from the apple store till they back off on the hard sell.
matt.Powerbook G4, Mac OS X (10.4.11)
Currently Being ModeratedNov 6, 2009 9:21 AM (in response to TheSysOp)TheSysOp: +My downgrade (twice) on ATV didn't fix anything. Now I'm stuck between a rock and a hard place.+
Same here. I am now really thinking this is an iTunes issue, and not an issue with the "upgrade" 3.0 software on the apple tv.
All I know is that the only thing on my system that changed before these problems started were (a) the new itunes version and (b) the "upgrade" to 3.0 on the apple tv.PC
Currently Being ModeratedNov 6, 2009 9:49 AM (in response to airboater)... not trying to pick a fight, just an observation: I can't believe how many people find something to complain about. Why wouldn't a piece of hardware used as an extension of iTunes be expected to advertise merchandise available on the iTunes store? Did you not know it functions with iTunes when you bought it? Do you call the cable company and/or visit forums and complain bitterly that there are commercials on your TV shows? Yes, I know; you can use a DVR to skip commercials, but now all they do is embed images on the screen or scroll them across the bottom or whatever. You can't escape advertising.
I hope all the people who hate the ATV so much just return them or unplug them and go on with their lives with some other device. Or, be realistic about what to expect in what is increasingly an advertising-polluted world and enjoy life the best they can in spite of it.
Honestly, perhaps your children shouldn't be staring at so many screens of different types that you have to worry about what they see - try reading them a book or taking them to the park.
We certainly have become a society that complains more than it does anything else. Kind of sad . . .
Brian.iMac, Mac OS X (10.5.6), Apple Tv 2.3.1 / Time Capsule
Currently Being ModeratedNov 6, 2009 9:50 AM (in response to tegler27)I'll just add my update here for completeness. Like many of you, I found that after being patient the Apple TV 3.0 update seemed to settle down and work pretty much as well as it does on my other Apple TV which I've intentionally left at 2.4. Initially, I was seeing some real weirdness with music streaming having major delays skipping to the next track and loading album artwork. By sheer coincidence I managed to pick an album of mine which had a very large graphic for album artwork (> 1MB probably) and I think that is what caused my initial delays. I got rid of that artwork and replaced with a smaller resolution version and that particular album is back to normal I think. Other albums of mine worked fine.
This begs the question, is there a preferred size for the album artwork? If iTunes can't find artwork on it's own I usually just go to Google Images and search for it and copy and paste it in. I typically have been trying to find images that are at least 500X500 but is that larger than it needs to be? When iTunes downloads it's own artwork how big are the images? I just want them to look good on my 1080P TV and not grainy like a small image zoomed larger tends to be. Thus far though, I cannot tell the difference on the TV between album art that is say 1024X1024 and 500X500.
My only other comment to anyone who cares is that I personally prefer the fonts used pre-3.0. I don't dislike the new fonts used in 3.0 but my first impression was something didn't look right. All the other changes to the menus and new features I'm OK with. I especially like that I can search for songs in my library now - useful when my six year old twins are looking for their favourite song and I can't remember the name of the album or if it's under Hannah Montana or Miley Cyrus or some combination of both.iMac Core 2 Duo 2.16 GHz, Mac OS X (10.6.1), 4GB RAM
Good luck with those comments, especially the ones around parental controls. Tin hats on, and bunker down i feeliMac 24", Mac OS X (10.6.1), TV (160Gb), iPhone 3GS, iPod Classic (160Gb), Time Capsule (1TB)
Currently Being ModeratedNov 6, 2009 10:04 AM (in response to Nicolas Online)My findings and assumptions... I have 2 ATVs. The main one is wired directly to the network, connecting to a Time Capsule. In the first day, I had some hangups on the main menu, but that seemed to go away. I also have an issue with streamed movies "pausing" for a few moments now and then - streaming from an iMac that is connected via WiFi. The problem I wasn't seeing at all was where the ATV appears to restart or at least jumps to the Apple logo. Well I was playing around with my other ATV that is connected via WiFi and I DO have that issue there. So to me it appears there is an issue with 3.0 and networks. I'm not say that is the only issue though.PB, MBP x2, MB, iMac x2, AppleTV x2, iPod, Shuffle, Nano x3, Touch x4, Mac OS X (10.5.7)