Skip navigation

Apple TV taking a long time to download an iTunes Store movie rental

217514 Views 227 Replies Latest reply: Mar 18, 2014 7:23 PM by jody282 RSS
1 2 3 ... 16 Previous Next
The Zach Level 2 Level 2 (380 points)
Currently Being Moderated
Dec 12, 2009 6:46 PM
Normally when we rent a movie from the iTunes Store via Apple TV we're able to start watching it within a few minutes. We just rented one, however, and the downloading process is going super slow. It's been downloading for at least 10 minutes, it's just 22 percent done, and AppleTV is saying that we won't be able to start watching it for another 35 minutes.

Our Internet seems to be working fine and at normal speeds otherwise though.

Any idea why the Apple TV is taking so long to download this movie rental?
MacBook Pro, 2.56 GHz, 4 GB RAM. 250 GB HD; iMac, 2.4 GHz, 2 GB RAM, 500 GB HD, Mac OS X (10.6.2), iPhone 3Gs, AppleTV, PowerBook G4
  • Alley_Cat Level 6 Level 6 (16,620 points)
    Have you recently update to softawre 3.0+
    I've seen a few comments along these lines.

    It's all relative, but I'd love to be able to download a movie within an hour - takes about 12 hours for me on my poor UK (BT line) internet connection.

    Message was edited by: Alley_Cat
    MacPro 2008 8x3.0 GHz - 14GB RAM, Mac OS X (10.5.8), Macbook, Mac Mini - reanimated, 2006 iMac 20" Core2Duo - Failing
  • Ian Cashman Level 1 Level 1 (15 points)
    im having same trouble tonight. hd rentals are usually ready to watch within a few minutes. its taken over 3 hours to download 26% of the movie tonight. my connection is running fine, so the problem is not there.

    will be wanting a refund because its too late to watch the movie now.
    MacBook 2ghz, Mac OS X (10.5.6), FIX FRONT ROW NOW!!!! - AIRTUNES NEEDED!!!!!
  • Chenks Level 5 Level 5 (7,420 points)
    Ian Cashman wrote:
    will be wanting a refund because its too late to watch the movie now.


    you have 30 days to start watching it.
     MBP 2.4GHz  Mac Mini G4  2 x AppleTV  iPhone 3GS 32GB  iPod Classic 80GB, Mac OS X (10.6.2)
  • APPLinvestor Level 1 Level 1 (0 points)
    I am getting the same too, i have "speedtested" my connection and it is blazing fast - must be the apple side of the equation. This has happened before, I am getting tired of renting a movie and then not being able to watch it that night.
    Imac, Mac OS X (10.6.2)
  • lineout Level 1 Level 1 (30 points)
    Is it Hi-def or SD? SD movies are normally ready to watch in a few minutes. HD movies take longer (I think it says something to this affect on the Apple website).

    Cheers,
    Windows Vista
  • Ian Cashman Level 1 Level 1 (15 points)
    Chenks wrote:


    you have 30 days to start watching it.


    but i wanted to watch on sunday evening as we have managed to do many times before. apple were happy to refund anyway so im happy.
    MacBook 2ghz, Mac OS X (10.5.6), FIX FRONT ROW NOW!!!! - AIRTUNES NEEDED!!!!!
  • Mer72 Level 1 Level 1 (0 points)
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
    imac power pc, Mac OS X (10.5.8)
  • Mer72 Level 1 Level 1 (0 points)
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
    imac power pc, Mac OS X (10.5.8)
  • Mer72 Level 1 Level 1 (0 points)
    I am having major issues downloading rentals, max speed for our village is 3mb(if thats what you call it) any how, usually takes me 2 hrs to download a film, last 3 films taking me 80hrs-30hrs!!!!!!!!!!!! Rubbish on the tv, kids and I want to watch a movie pronto, checked internet speed, all working well, got my maximum. Can anyone tell me what is going on??!!!! I normally download on to my Imac. I have recently downloaded some software, for my new wamcom bamboo fun? is it related?
    Any feedback would be greatly appreciated. Many thanks
    imac power pc, Mac OS X (10.5.8)
  • ellimac Level 1 Level 1 (0 points)
    I have never waited this long to download a movie rental, HD or otherwise. Just 14% in an hour and a half! I ordered the rental directly from apple tv, not itunes on my imac. This is ridiculous. My family wanted to watch the movie tonight, not sometime in the next 30 days. What's the problem?
    imac, Mac OS X (10.5.8)
  • doowe Level 1 Level 1 (0 points)
    I was wondering how you got refunded from Itunes. I too tried to download a rental last nite and began watching it, then 35 minutes in it froze and said it needed to keep downloading. Waited 15 more minutes and it wouldnt let us go any further so we went to bed... frustrating. thanks
    macbook pro, Mac OS X (10.4.11)
  • Ian Fradsham Level 1 Level 1 (0 points)
    You guys aren't alone. I have notice slow downloads increasing in frequency. As of today, I don't get past the 0% download mark. AppleTV is really becoming unusable as a way to watch movies, which is why I bought it in the first place.
  • sydneyfx Level 1 Level 1 (15 points)
    Yep, I'm having the same problem on my Apple TV. It's not always like this but tonight the family wanted to watch a movie and 30 minutes downloading later it still says 11 hours to go. When you want to watch a movie, you really want to watch it within a few minutes of renting it, otherwise you might as well go to the video store and rent it from there.
    iMac Intel, Mac OS X (10.6.1)
1 2 3 ... 16 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.