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SIM problems(bell canada)

14327 Views 21 Replies Latest reply: Mar 21, 2010 6:57 PM by carpedanny RSS
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shikyo Calculating status...
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Dec 9, 2009 8:14 PM
Hello , i bought the iphone 3gs 32gig from bell canada about aweek ago for a 3 year contract , and i am problems with them sim card , first trouble it said no sim , so i returned and got a new sim now its saying 3 days later from the new one invalid sim and sim failure ...... how can i fix this ? or is it the os of the iphone?
iPhone OS 3.1.2
  • Steven Vanderhoek Level 2 Level 2 (425 points)
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    Dec 10, 2009 9:11 AM (in response to shikyo)
    I'm with Telus but it looks like there might be a problem with your iphone if it keeps rejecting SIM cards. I would take it back (or to an apple store) to get it replaced.
    Steve
    15.4" MacBook Pro 2.5GHz 2GB RAM (Early 2008), Mac OS X (10.6.1)
  • Daniel Goyette Calculating status...
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    Dec 10, 2009 11:30 AM (in response to Steven Vanderhoek)
    My Bell iPhone burn 2 SIM cards in a 3 weeks period after that i go to a local Apple Store who replace my iPhone and after that i got my Bell SIM card replace again since then no more problems.
    Mac Pro 2009 Dual 2.66Ghz Quad Cores 12GB., Mac OS X (10.6.2), Final Cut Studio 3 / iLife 09 / iWork 09.
  • wrapper Calculating status...
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    Dec 13, 2009 10:05 AM (in response to shikyo)
    I got invalid Sim on my iphone after 1 week. Happened once only, sofar
  • Bellphone Calculating status...
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    Dec 16, 2009 3:39 PM (in response to shikyo)
    I've had the same problem with my 32gb 3GS on bell. 2 sim cards in 3 weeks. Just got the second one today so hopefully this fixes the issue or I will be taking my phone to apple to have it replaced.
  • WilsonStarklet Calculating status...
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    Dec 17, 2009 11:48 AM (in response to Bellphone)
    It is less than a month since I got my iPhone 3GS 32GB, and it started doing this "Insert a valid SIM" this morning, after a terrible night of iTunes demanding that it be restored time after timein an endless loop.

    Bell store said to call Apple, they couldn't do anything. I called Apple, they said it sounded like it was stuck in recovery mode and I should return it as defective. They said if I had an Apple Store nearby I could go there, but since I don't (3 hours away) they said just go back to the Bell Store and tell them I want to exchange it. I was a bit nervous about this, but the Apple phone support guy gave me an incident number and made that direction on the record, so I'll be swinging by the Bell store later tonight.

    If I don't post again, you may assume Bell exchanged my phone with no fuss and sent this obviously-defective model back to Apple.
    iMac Dual core, iPhone 3GS 32GB, iPod Touch 2G 16GB, iPhone OS 3.1.2
  • WilsonStarklet Level 1 Level 1 (0 points)
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    Dec 22, 2009 5:32 PM (in response to WilsonStarklet)
    Hrm. Well, half true. Bell were jerks about it, their official policy is that all iPhone exchanges are done with Apple, even in the first 30 days. Apple said other carriers aren't that sticky about it, but it is Bell's rule.

    Apple, on the other hand, patted me on the back for having Applecare and sent me a replacement model immediately once the problem was described.

    Interesting, I had to get a new SIM card too, and iTunes still had trouble with the new 3GS. It appears that there were two issues. Some kind of hardware problem with my last iPhone, but also there is a compatibility problem with P55 motherboards (the one used most often for the new i5 chips from Intel. It may also be a combination of that board with Win7 64 bit. In any case, The new phone was having bad iTunes issues as well until I put in my old aftermarket USB card and plugged the iPhone into that. Now my new replacement iPhone is running beautifully using that interface.

    So if anyone is having such issues with p55 motherboard, see if your manufacturer has a BIOS update yet. Many companies do, EVGA at this point has a beta one that apparently works but who knows.

    Wilson
    iPhone, iPhone OS 3.1.2, Home PC is Win 7 64 BIt, EVGA P55ES, I5 CPU, 4 GB DDR3 RAM, Raid O WD Blacks
  • kwcart Calculating status...
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    Jan 1, 2010 3:07 PM (in response to shikyo)
    We bought two iPhones from Bell in the 1st week of December...one for my wife and one for myself. Hers said "No Sim" after about two weeks. We went back to Bell and got a new one no problem. Mine is now doing the same thing "No Sim"...and we're going to have to head to Bell again. I'm starting to think this is a bigger problem with Bell's cards or something.
    MacBook 2.26GHz, Mac OS X (10.6.2)
  • Daniel Goyette Level 1 Level 1 (15 points)
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    Jan 1, 2010 10:42 PM (in response to kwcart)
    Well my nightmare came back .... in November i buy my iPhone and two sim cards defect , in December Apple replace my iPhone because Bell say maybe my Iphone burn the sim cards after that Bell replace my sim card again and i was hoping all will be ok ..... Unfortunately on December 31 2009 the deadly Bad Sim Card get displayed on my iPhone ... i try extracting the Bell Sim Card and putting her back many time with no positive results , so i re-install the iPhone using iTunes but now the iPhone tell me to insert a good Sim Card or a Sim Card with no Pin Numbers (not locked Sim Card).

    So i have travel 3 Times to a Bell store and 2 Times to a Apple local store tomorrow i must get back to a Bell store first and after i got to meet a Genius guy at an Apple store .... Wish Me Good Luck ....
    Mac Pro 2009 Dual 2.66Ghz Quad Cores 12GB., Mac OS X (10.6.2), Final Cut Studio 3 / iLife 09 / iWork 09.
  • Daniel Goyette Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 2, 2010 11:06 PM (in response to Daniel Goyette)
    It was the Sim Card who get defective again , Bell replace-it and the iPhone work like a charm.
    Bell try to charge me $5 for Sim replacement but i refuse to pay-it because no Bell Sim Cards have survives for 30 days so even if it have been two months since i buy my iPhone i have never get the 30 days of good use of my iPhones and the Bell Store Manager agree with me and accept not to charge it.

    My Bell sale guy at the Bell Store was there and admit a few of his customers got this problems and no IPhone users have done anything wrong with their iPhone , it is a Bell Sim Cards batch problems.

    Bell should not charge you for a problem who is simply a bad batch of Sim Cards from them.
    Mac Pro 2009 Dual 2.66Ghz Quad Cores 12GB., Mac OS X (10.6.2), Final Cut Studio 3 / iLife 09 / iWork 09.
  • takeapic Calculating status...
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    Jan 4, 2010 4:03 PM (in response to shikyo)
    I bought an iPhone 3Gs last week. I was experiencing dropped signal bars now and then, which I had to reboot to get back.

    Today I got the "no sim" error. The local Bell retailer said they'd been getting plenty of those for days, so many in fact, they had no sims left in any of their stores in town.
    They warned me what to expect in a few minutes, and sure enough, tech support denied any knowledge of sim card problems, and told me to buy another sim!
    I was furious and threatened to return the **** phone and go to Rogers if they couldn't get me a working phone at no cost to me (less than a week old I shouldn't be paying for a new card).
    They ended up keeping the store open late trying to help me, and opened a new phone and gave me the sim.
    Now I'm afraid it's going to happen again with no sims in my area, and I see a history of multiple failures.

    Anyone know if it could be the increased speed of 3Gs messing up the cards?
    HP Pavillion, Windows Vista
  • Vincent87 Calculating status...
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    Jan 8, 2010 10:02 AM (in response to shikyo)
    Hi y'all! I actually registered to the forum just to reply to this thread to 1st: thanks everyone who helped me figure out that the damned Bell SIM card was faulty and 2nd: help anyone who could be in a similar situation. Here's my story (sorry its long but its worth the reading !):

    I bought the most destroyed iphone (3G 16gb locked to Rogers) you probably ever seen (silent switch, headphone jack, sleep/awake button were dead and the back housing and glass were cracked) and wanted to rebuilt it and offer it to my girlfriend for christmas. I had to change : the headphone jack flex, the back housing, the battery, the vibrator, the proximity light sensor flex, the silent switch + the internal holder, the digitzer+glass assembly an rebuilt a metal pin for the home button. Once everything was done, I unlocked the phone and tested it with different SIM cards and everything worked flawless, so I gave her the phone for christmas, she went crazy because she would never have thought of receiving and iphone for christmas since I'm a student and I'm broke and I cannot offer her a 600$ phone. On december 26th we went to Bell to get a SIM card, put it on the phone and it worked. But 10 min later we had the whole No Signal -> No Sim thing. We rebooted the phone and it was ok for another 10 min and died again, and this cycle was never ending. The strangest thing was that the signal never died when we were home and the iphone was connected to the wifi, if I turned it off, it died again. This particular fact was making me think that it could not be linked to the SIM card since there is no link between it and the wifi and made me thought this has to do with the unloking of the phone.

    I tried everything from the scotch tape behind the sim, soldering the metal pin from the motherboard to the chrome bezel, locking it to the 3G network by editing the csidata file by SSH to unlocking it with every single possible way. I was to the point of going to Bell and buy a new 700$ iphone when I read this tread and decided to try a new SIM. After arguing with the guy for half and hour (he was convinced it was the phone and told me to go to Apple), he finally exchange my SIM card and voilà ! It now works as a charm, after I repaired the digitizer for the 2nd time because I killed it by disassembling the phone too many times.

    So the conclusion is this problem IS NOT APPLE/IPHONE/HARDWARE/SOFTWARE RELATED (this means dont bother getting your phone exchanged) it is a problem with BELL SIM CARDS ! If the guy at the Bell store is arguing tell him that you're gonna make a deal with him: you pay the card (5$) and if you come back in 3 days and had no signal loss, he gives you a refund. Do it as many times as required to have a working SIM. This is definitly the SIM card, since different models have the same problem an that even the most destroyed iphone ever seen finally worked with the new SIM (after way too much hours spent on that **** phone).

    I hope this helps other in the same situation ! I'm even gonna add a few keywords (including french) so that people searching on google find this thread : Pas de signal, Bell Mobilité, iPhone 3G, Sim Failure, Pas de SIM
    Dell Inspiron 1520, P4 Core 2 Duo 2.66 GHz
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