Skip navigation
This discussion is archived

Mouse skipping problem when external display connnected

21685 Views 48 Replies Latest reply: Mar 31, 2010 2:16 PM by jluckett79 RSS
  • dathenous Calculating status...
    Currently Being Moderated
    Dec 10, 2009 2:16 PM (in response to Rys)
    If it helps the engineers, I believe that the mouse cursor tracking/hesitation issue happens when the processor is under some load. For example, if you click an application to open it, you might see the cursor hesitate while you're moving it around. If there is any truth to my finding, then it suggests that perhaps some other processor is periodically loading down the processor, thus causing the cursor tracking issue.
    MacBook Pro 17, Mac OS X (10.6.2)
  • dathenous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2009 2:19 PM (in response to Rys)
    One more thing. I went out and bought an Apple 23" Cinema Display with Mini DisplayPort connector, thinking that perhaps there was something funky with the Mini DisplayPort to DVI adapter. I still see the cursor tracking issues on this monitor, so it's not the use of a DVI adapter doing it. It was an expensive test, but this problem was driving me nuts. Now I have a crappy display that has a whole bunch of other issues (off topic).
    MacBook Pro 17, Mac OS X (10.6.2)
  • Battistella Calculating status...
    I am having the exact same issue. The mouse and keyboard stop or freeze at an interval of about every three seconds.

    It's very predictable and exact
    Octocore 3.0, Mac OS X (10.6.2)
  • dathenous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2009 8:28 AM (in response to Rys)
    I've been experimenting... I typically have many (30+) folders on my desktop. I recently got rid of all but one and it seems to make the mouse lag happen less. Now please understand, this is very unscientific, it could be just me, or it that could be the issue.

    Would someone else be willing to try removing all the folders/icons from your desktop (Except mounted drives) and see if that makes things go faster for you. I'm curious.
    MacBook Pro 17, Mac OS X (10.6.2)
  • dgrif Calculating status...
    mine did it with a brand new imac, so pretty much nothing was on my desktop. One of the first things I did was attach the other monitor after the initial setup, and it was immediate. I tried using a USB mouse, then an older mighty mouse, then a USB Keyboard... it has to be hardware specific because it doesn't happen on my macbook, that doesn't have the Mini DisplayPort.
    iMac 27", macbook, ip 3gs, Mac OS X (10.6.1)
  • dathenous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2009 8:51 AM (in response to Rys)
    OK. Thanks for that feedback. So then tt seems that it's entirely Mini DisplayPort related. I also had an older MacBook Pro with DVI connector... it never had this issue, and I used it with an external monitor attached 90% of the time. Hopefully this is a software related issue that Apple can fix with a future update to OS X and not hardware related. If it's the later, seems that we're all SOL.

    I often wonder why Apple does things like switching from DVI to Mini DisplayPort. I know they like to be on the bleeding edge of technology, but sometimes I wish they'd think about the implications before they make major changes to the hardware. Nobody makes a Mini DisplayPort monitor. And no hardware manufacturers have any plans to. Hey Apple, how about using Mini DVI? It's more common, and it has the word "Mini" in it, just like Mini DisplayPort.

    Just my $0.02
    MacBook Pro 17, Mac OS X (10.6.2)
  • dgrif Level 1 Level 1 (0 points)
    yeah, it's very strange that this didn't show up during some type of testing phase of the product, considering it's not mac model specific, anything with a Mini DisplayPort seems to have the issue. to be quite honest, i'm a little disappointed at this point, its not like this is a brand new piece if hardware.
    iMac 27", macbook, ip 3gs, Mac OS X (10.6.1)
  • pretenda Calculating status...
    Currently Being Moderated
    Dec 19, 2009 8:02 PM (in response to Rys)
    I have the same issue on my 27" iMac. Every 3 seconds or so, the mouse freezes for about half a second.

    I had a Dell 24" 16:9 LCD connected and it was driving me insane. I have had to disconnect this display so I can work on the machine again. As big as the 27" screen is, im used to working with quite a bit more screen real estate.

    One thing I have noticed, it only seems to be input devices that lock up, if I am playing a DVD or a video, it does not freeze.
    iMac 27", Macbook Air, Macbook Pro, Mac Mini, Mac OS X (10.6.2)
  • LouisG Calculating status...
    Currently Being Moderated
    Dec 22, 2009 8:37 PM (in response to Rys)
    It appears to be 8 months since this problem was originally reported. I found this thread after putting my new Mac Pro into service. Took we awhile, swapping in several different kinds of mouse - wired and wireless, before realizing that turning off my second display will immediately stop the erratic behavior of the cursor ( as described many times in this thread ). In my case, the cursor seems to freeze, then "catch up" with my mouse movement after a half-second.

    My primary monitor is on dual-link DVI ( 30" cinema display ) and the secondary monitor is on the mini-displayport (24" EIZO). I arrange the monitors in the extended desktop configuration.

    I'll make my own call to Apple support now. Thanks for everyone's comments - now I know it's not just me...
    Mac Pro Quad Xeon, Mac OS X (10.6.2), ATI Radeon HD 4870
  • macguyver9er Calculating status...
    Currently Being Moderated
    Dec 26, 2009 4:11 AM (in response to Rys)
    Solution (for macbook) finally found! I was using my macbook in clamshell mode with BT mouse/keyboard combo + samsung lcdtv via Hdmi and experiencing massive mouse lag with my bluetooth mouse. The only thing that works is to leave the lid to the macbook OPEN and withount any obstuctions in front of the mouse. I set my mac to never sleep and have not had any lag for weeks...ah, so nice. I hope it works for all.
  • Kai Brinker Calculating status...
    Currently Being Moderated
    Dec 27, 2009 9:18 PM (in response to Rys)
    I have the same problem with my new iMac and a 2006 ViewSonic monitor using DVI. This must really be related to the mini display port. Quite a letdown. Seems like getting a VGA adapter is the only "solution" right now (and it's obviously not acceptable).

    Edit: Also tried USB mouse - same problem, so not a bluetooth issue (like most respondents here)

    Message was edited by: Kai Brinker
    iMac i7, Mac OS X (10.6.2)
  • Kai Brinker Level 1 Level 1 (75 points)
    For me it's not just the mouse - it's the keyboard too (bluetooth in my case). Tried holding down a key and got about four seconds of repetition, followed by a split-second lag, then it continues.
    12 1GHz Powerbook, Mac OS X (10.6.2)
  • jaws365 Calculating status...
    Currently Being Moderated
    Jan 16, 2010 4:00 AM (in response to Rys)
    I actually also have this problem on my white Macbook 13", bought in 2009. The problem is when using a DVI adapter, VGA adpater works fine. This model does not accept an s-video/component adapter (even though they fit in the slot).

    As for my MB PRO 15", it is the same as everyone has reported. None of the machines have the problem when booting directly into Windows XP.
    Macbook 13" 2009, Macbook Pro 15" 2009, Mac OS X (10.5.8)
  • HDXpaul Calculating status...
    Sitting here with a 27" iMac-i7 (only 14 days new) with a generic 19" second monitor. Mouse AND keyboard would stop responding every 3.5 seconds (i.e., opened TextEdit and "sat" on the "a" key while spinning the mouse in a circle on the screen... both would stop simultaneously every 3.5 seconds and then both restart [simultaneously] a second later). Determined the hesitation was due to the MiniDisplayPort-to-DVI adapter.

    Testing:
    - Switched to a MS keyboard (wired and wireless)... same results
    - Switched to a MS wireless mouse and a generic USB mouse... same results
    - Switched one DVI adapter for another DVI adapter, same results.
    - Switched from a DVI to VGA adapter... problems disappeared.
    - Disconnected the second monitor... problems disappeared.

    Guessing:
    Since the MiniDisplayPort and DVI provide 2-way communications, perhaps the iMac is looking for "a reply" from the second monitor every 3.5 seconds (and locking-out the keyboard and mouse momentarily).

    While sad that I need to switch to analog (VGA) from DVI, the second monitor is really just a "sidecar" for email and PSD/ILL/IDD menus. Seems there are other posts that are similar (thanks to those posts, we figured out the problem). I leave it to the Apple Engineers to replicate and resolve. Cheers!
    2009 iMac (27", 2.8GHz i7, 8gb RAM), Mac OS X (10.6.2), ATI Radeon HD 4850
  • Kai Brinker Level 1 Level 1 (75 points)
    Currently Being Moderated
    Feb 8, 2010 10:35 AM (in response to Rys)
    Just a note that the 27" iMac firmware update that came out last week did not resolve this problem.
    27" iMac i7, Mac OS X (10.6.2)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.