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Preview and jpegs

1422 Views 9 Replies Latest reply: Dec 27, 2009 1:56 PM by Tom Nash RSS
wdlewis1 Calculating status...
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Nov 15, 2009 6:58 AM
Since I updated my wife's Macbook to Snow Leopard, Preview will not open jpegs. She gets a blank window. I have Snow Leopard on my Macbook Pro and I can open the same jpegs with no problems.

I ran the Disk Repair utility on her machine and got error messages saying System/Library/Core and System/Library/Private had been changed and will not be repaired.

Any suggestions?
MacBookPro, Mac OS X (10.4.10)
  • R C-R Level 6 Level 6 (13,805 points)
    Currently Being Moderated
    Nov 15, 2009 7:05 AM (in response to wdlewis1)
    Aside from mentioning that I'm not seeing this issue with Preview & jpg's on three different Macs all running Snow Leopard, I'm not sure I can be of any help without a lot more info about what is installed on the affected Mac.

    However, I will mention in passing that the messages you are getting in Disk Utility are not errors but just informational & normal, & everybody gets them when they update Snow Leopard beyond the initial release, so they are not related to the issue.
    2008 iMacs: 24"/3.06 GHz + 20"/2.66 GHz; White MacBook/2.4 GHz, Mac OS X (10.6.2), Kensington Trackball; Airport Extreme 802.11n; assorted iPods and older Macs
  • gregsouthey Calculating status...
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    Nov 15, 2009 3:27 PM (in response to R C-R)
    Yes I am having the same issues where opening jpegs into preview present a blank screen.
    You now have 2 macbookpro's showing this problem!
    MacBookPro, Mac OS X (10.6)
  • Barney-15E Level 7 Level 7 (33,275 points)
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    Nov 15, 2009 3:31 PM (in response to gregsouthey)
    I've got a Macbook Pro that opens jpegs just fine in Preview. So, of the four people here, two have a problem, one doesn't, and the fourth votes present.

    Try creating a new user and see if it works in that user account.
    1.8 SP G5/iMac G4 FP/MBP 2.33/PB G3 Pismo, Mac OS X (10.6.2), XLR8 G4 Upgrade for Pismo
  • gregsouthey Level 1 Level 1 (0 points)
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    Nov 15, 2009 3:41 PM (in response to Barney-15E)
    Creating a new user isnt going to solve the problem. Thanks for your input though.
    MacBookPro, Mac OS X (10.6)
  • Barney-15E Level 7 Level 7 (33,275 points)
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    Nov 15, 2009 6:44 PM (in response to gregsouthey)
    Did you try it? What makes you so certain it won't?

    App functions are controlled by user-level configurations. Trying in a new user helps to determine if it is a system-level problem or a user-level problem. If it goes away in the new user, there is a problem in your user folder. If it stays, it is a problem in the system folders.
    1.8 SP G5/iMac G4 FP/MBP 2.33/PB G3 Pismo, Mac OS X (10.6.2), XLR8 G4 Upgrade for Pismo
  • manu7d Calculating status...
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    Dec 20, 2009 7:18 AM (in response to Barney-15E)
    I have the same problem all the sudden, just a blank window when opening any file in Preview (jpg, pdf, doc....). I have tried to login to my gf's account and the problem persists. So I think it's a system folder problem. Had just done the Repair Permission but still couldn't see any image in the Preview. Also tried to boot in safe mode but Preview was still not working...

    Have also been searching for a while but couldn't find answer yet. Please could someone give me a hand to solve this problem.

    Cheers
    Stephen

    null
    MacBook Pro 13" (2009), Mac OS X (10.6.2)
  • manu7d Level 1 Level 1 (0 points)
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    Dec 20, 2009 9:35 AM (in response to manu7d)
    Problem fixed by applying the Update Combo again after restoring from TM. It was a hint from another thread. Thanks everyone out there for this quick fix.
    Cheers
    MacBook Pro 13" (2009), Mac OS X (10.6.2)
  • Barney-15E Level 7 Level 7 (33,275 points)
    Currently Being Moderated
    Dec 20, 2009 12:53 PM (in response to manu7d)
    Reinstalling a combo update, or using the combo update after a delta update does sometimes fix some weird problems.

    If something didn't get updated correctly, the combo can sometimes get it correct.
    1.8 SP G5/iMac G4 FP/MBP 2.33/PB G3 Pismo, Mac OS X (10.6.2), XLR8 G4 Upgrade for Pismo
  • Tom Nash Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 27, 2009 1:56 PM (in response to Barney-15E)
    Combo update didn't work for me. Running 10.6.2 Server with the same problem. No jpgs opening in Preview and Iphoto won't display any photos as well (beyond quick look).

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