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Time machine backup not working right!

3151 Views 4 Replies Latest reply: Dec 27, 2009 7:39 PM by Glenn Carter RSS
kiwi13 Calculating status...
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Dec 14, 2009 2:11 AM
I am running Snow Leopard on a reasonably new imac 20".

I have been having problems getting my computer to backup to our timecapule. We have it programmed to automatically backup, but it is coming up with the error message: the backup was not performed because an error occurred while copying files to the backup disk.

I have looked in the console, and initially found an error message relating to a flashplayer/sys file (sorry can't remember all the detail, and it doesn't seem to be there now). I set it to exclude that file from backup, and crossed my fingers. Still no joy.

It is now showing the following error message:
Dec 14 22:08:21 00-25-4b-8d-28-95 com.apple.backupd[427]: Error: (5) getxattr for key:com.apple.backupd.SnapshotState path:/Volumes/Backup of Sebastian Jonsson’s iMac/Backups.backupdb/Sebastian Jonsson’s iMac/2009-12-03-053418

It keeps repeating, the only difference is the numbers at the end.

I have no idea what to do now. Can anyone please help me, I'm worried about not having my info backed up properly.
imac, Mac OS X (10.6)
  • Pondini Level 8 Level 8 (38,710 points)
    Currently Being Moderated
    Dec 14, 2009 7:27 AM (in response to kiwi13)
    Hi, and welcome to the forums.

    It sounds like something on the TC is corrupted. Try a +*Repair Disk+* on the sparse bundle, via #A5 of the Time Machine - Troubleshooting *User Tip,* also at the top of this forum.
    24" iMac 9,1 2.66 GHz; 4gb; 640 gb, Mac OS X (10.6.2), dual-band AEBS v. 7.4.2
  • ThomDennis Level 1 Level 1 (0 points)
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    Dec 27, 2009 7:30 PM (in response to kiwi13)
    I have the same problem which has just started when all was working fine. I have done I think all the things suggested in Time Machine - Troubleshooting User Tips but I still get the same error message.

    Starting standard backup
    Attempting to mount network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Mounted network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Disk image /Volumes/Thom Dennis MacBookPro 4's/Thom Dennis MacBookPro 4.sparsebundle mounted at: /Volumes/Time Machine Backups
    Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
    Event store UUIDs don't match for volume: Thom Freedom 2
    Forcing deep traversal on source: "Thom Freedom 2" (mount: '/' fsUUID: 8CCFA0EB-DF43-399B-9212-905CCB159237 eventDBUUID: BF4914D6-7DB6-447E-B0C4-71D3A5ED830B), {1, 1, 1, 0}
    Node requires deep traversal:/ reason:must scan subdirs|require scan|
    No pre-backup thinning needed: 2.12 GB requested (including padding), 361.76 GB available
    Indexing a file failed. Returned 200 for: /Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework/Versions/A/Resources, /Volumes/Time Machine Backups/Backups.backupdb/Thom Dennis MacBookPro 4/2009-12-24-104229.inProgress/C627CFC7-FA55-4D69-936C-B192A4A

    +Error message before that one:+
    Starting standard backup
    Attempting to mount network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Mounted network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Disk image /Volumes/Thom Dennis MacBookPro 4's/Thom Dennis MacBookPro 4.sparsebundle mounted at: /Volumes/Time Machine Backups
    Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
    Event store UUIDs don't match for volume: Thom Freedom 2
    Forcing deep traversal on source: "Thom Freedom 2" (mount: '/' fsUUID: 8CCFA0EB-DF43-399B-9212-905CCB159237 eventDBUUID: BF4914D6-7DB6-447E-B0C4-71D3A5ED830B), {1, 1, 1, 0}
    Node requires deep traversal:/ reason:must scan subdirs|require scan|
    Stopping backupd to allow ejection of backup destination disk!

    +And before that ...+
    Starting standard backup
    Attempting to mount network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Mounted network destination using URL: afp://Thom%20Dennis%20MacBookPro%204@Thom-Dennis-MacBookPro-4s-Time-Capsule.loc al/Thom%20Dennis%20MacBookPro%204's
    Disk image /Volumes/Thom Dennis MacBookPro 4's/Thom Dennis MacBookPro 4.sparsebundle mounted at: /Volumes/Time Machine Backups
    Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
    Event store UUIDs don't match for volume: Thom Freedom 2
    Forcing deep traversal on source: "Thom Freedom 2" (mount: '/' fsUUID: 8CCFA0EB-DF43-399B-9212-905CCB159237 eventDBUUID: BF4914D6-7DB6-447E-B0C4-71D3A5ED830B), {1, 1, 1, 0}
    Node requires deep traversal:/ reason:must scan subdirs|require scan|
    No pre-backup thinning needed: 2.05 GB requested (including padding), 361.76 GB available
    Indexing a file failed. Returned 200 for: /Applications/Adobe Illustrator CS4, /Volumes/Time Machine Backups/Backups.backupdb/Thom Dennis MacBookPro 4/2009-12-24-104229.inProgress/1A14CF13-0CE0-47C7-8689-2401DE2A51C7/Thom Freedom 2/Applications/Adobe Illustrator CS4
    Aborting backup because indexing a file failed.
    Stopping backup.
    Copied 24 files (21 KB) from volume Thom Freedom 2.
    Copy stage failed with error:11
    Backup failed with error: 11
    Ejected Time Machine disk image.


    When I have flagged a file for not being backed up, the error message indicates an indexing problem with another file.

    Where now please?
    MacBook Pro, Mac OS X (10.6.2), Brand new machine: 3.06 GHz Intel Core 2 Duo
  • Glenn Carter Level 4 Level 4 (3,360 points)
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    Dec 27, 2009 7:39 PM (in response to ThomDennis)
    Thom,

    First, turn OFF Time Machine in the Preferences.
    Then, in a Finder window click on your TC in the sidebar.
    When connected you should see a blue Share folder.
    Double-click this folder and inside will be your backup diskimage labeled "Thom Dennis MacBookPro 4.sparsebundle".
    Double-click the disk image. This will mouint your backup disk on the desktop.
    Give it a few minute while you watch the Spotlight icon in the upper right of your screen. Is there a dot in the center puslating? If you click on the Spotlight icon do you see a progress bar indicating it is indexing the drive?

    If so allow this process to complete - it may take several hours but it needs to be done.
    MacBook Pro 2.4GHz (Early 2008), Mac OS X (10.6.2), MacBook (unibody), MacBook (Late 2006), Time Capsule, AppleTV, AEBS, 2 iPhones
  • Pondini Level 8 Level 8 (38,710 points)
    Currently Being Moderated
    Dec 27, 2009 7:46 PM (in response to ThomDennis)
    ThomDennis wrote:
    I have the same problem which has just started when all was working fine.


    Actually, it's not the same problem.

    When I have flagged a file for not being backed up, the error message indicates an indexing problem with another file.


    Unfortunately, a lot of things can cause this, so the process of elimination is a bit tedious.

    See #C3 in the Time Machine - Troubleshooting *User Tip,* also at the top of this forum.

    It sounds like you've already done the first things listed there. If you're getting the same message for a different file, the next steps are those in the pink box in #C3. As it says below it, next after that are the things in #D2 there.

    And, sadly, the last thing mentioned in #D2, after most everything else has been eliminated, is a failing drive in the TC.
    24" iMac 9,1 2.66 GHz; 4gb; 640 gb, Mac OS X (10.6.2), dual-band AEBS v. 7.4.2

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