Skip navigation
This discussion is archived

Corruption, Windows update erasure

5284 Views 7 Replies Latest reply: Feb 21, 2010 9:02 AM by DrPod RSS
lmlalonde Calculating status...
Currently Being Moderated
Jan 8, 2010 10:40 AM
After not using my iPod for months I spent hours updating and adding new songs last night. After I clicked to add them all to the playlists it said there wasn't enough room. So I unmarked a bunch of old songs in iTunes and retried. Then it said my iPod was corrupted (and there were some of those song names with exclamation points next to them), so I disconnected/reconnected my iPod. Then it said it needed to update to something new in Windows and I clicked OK. Well, when it was done everything in my iTunes was gone except the songs I bought last night!! Is there any hope of restoring it?
Toshiba Satellite, Windows XP
  • DrPod Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jan 8, 2010 3:39 PM (in response to lmlalonde)
    Hi There,
    I own Dr Pod, an iPod repair company. Your hard drive may be on the way out. However, there are three possible suggestions I have to why your iPod may have broken.
    1.When it installed the update, did it download iTunes 9? If so, this is incompatible with the iPod Mini, so you may need to downgrade to iTunes 8.
    2.You music should still be in iTunes in your music folder. This is by default in My Music > iTunes > then a file called iTunes Library. If you are using a Mac then the instructions are here, the
    3.The Mark next to a song means the file can't be found. If you click the song to play then you are asked to find the file.

    I hope this helps.
    Mark
    Dr Pod.com

    _*Downgrade on a Mac*_
    +1) Quit iTunes.+

    +2) Delete iTunes from your Applications folder.+

    +3) Go to your ~/Music/iTunes folder. Delete or rename the "iTunes Library" file.+

    +4) Open the "Previous iTunes Libraries" folder and look for the backup of your old pre-9 library; it should be dated at about the time you first ran iTunes 9. Copy it back out to the ~/Music/iTunes folder, and rename it to "iTunes Library".+

    +6) Go to <http://support.apple.com/downloads/iTunes8_21> and download iTunes 8.2.1. The page says it's for G3, but the Read Me file says it'll run on G4, G5, and Intel too. Open the diskimage and run the installer.+

    *_Downgrade on Windows_*
    +- Navigate to your iTunes music library (normally in Music/iTunes)+
    +- Copy "iTunes Library.itl" and "iTunes Music Library.xml" to your desktop+
    +- Copy "iTunes Library Extras" and "iTunes Library Genius" to your desktop+
    +- DO NOT DELETE this music library iTunes folder+

    +- Uninstall all iTunes Software+
    +- Use Control Panel uninstall to remove all of the following:+
    +Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime+

    +- Under the folder c:\Program Files delete the following folders:+
    +Apple Software Update, Bonjour, iPod, iTunes, QuickTime+

    +- Search for any hidden folders named "Apple Computer" or "Apple"+
    +- These may appear under AppData or Local/AppData+
    +- Delete these folders+

    +- Restart your Windows machine+
    +- Install the older version of iTunes+
    +- Run iTunes+
    +- DO NOT SELECT options to automatically add media files+
    +- Select "File" -> "Import"+
    +- Choose the file "iTunes Music Library.xml" from the Desktop+
    +- Your library and playlists will be rebuilt in the older version of iTunes+

    Message was edited by: DrPod
    iMac, Mac OS X (10.6.2), 2.66GHz, 4GB Ram, 320GB HDD. Time Capsule 500GB, iPhone 3GS, iPod Mini
  • Jeff Bryan Level 9 Level 9 (61,785 points)
    Currently Being Moderated
    Jan 9, 2010 1:34 AM (in response to DrPod)
    I own Dr Pod, an iPod repair company.


    Then you should be aware of the Terms of Use for posting here.

    Item 2, para 6 says:

    *+"No advertising. Do not use the Site to sell or market your products to others."+*

    Just a friendly heads up before you fall foul of the forum Hosts.
    iMac 20" 2GHz Intel Core Duo; 2GB ram;, Mac OS X (10.5.7), 1TB Time Capsule iPods:Touch/Video/Nano.
  • DrPod Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jan 9, 2010 11:25 AM (in response to Jeff Bryan)
    Jeff Bryan wrote:
    I own Dr Pod, an iPod repair company.


    Then you should be aware of the Terms of Use for posting here.

    Item 2, para 6 says:

    *+"No advertising. Do not use the Site to sell or market your products to others."+*

    Just a friendly heads up before you fall foul of the forum Hosts.



    Thanks Jeff, I only put that down because after your line, it said
    Apple Legal wrote:
    No advertising. Do not use the Site to sell or market your products to others and do not post a URL unless it directly answers a user’s question. If any portion of your Submission, including any posted URL, results in any accrual of compensation or benefit to you, you must note this in your post by stating, “I may receive some form of compensation, financial or otherwise, from my recommendation or link.”

    Thanks
    Mark

    null
    iMac, Mac OS X (10.6.1), 2.66GHz, 4GB Ram, 320GB HDD. Time Capsule 500GB, iPhone 3GS, iPod Mini
  • DrPod Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jan 11, 2010 2:55 PM (in response to lmlalonde)
    Hi Luanne,

    Sorry if I did not make myself clear. In your music folder, in iTunes, you should see a file called Previous Libraries. Open this, and you should see some iTunes Previous Libraries files. Copy the most recent (but before the errors started) out of Previous Libraries and paste it into the iTunes folder.

    Then delete the current library file, and change the name of the one you just pasted to iTunes Library (just get rid of the numbers at the end).

    *I find it easier to look at it step by step and simply.*
    To start, you should have the following folders
    +My Music > iTunes > Previous Libraries, All your artists etc.+
    Go into *Previous Libraries*
    Click the most recent backup (should look like iTunes Library 2009-12-26 or whatever date) Copy it.
    Go into your the iTunes folder, and delete the library file.
    Then paste in the new library into its place (the previous one), and change its name to iTunes Library.

    This should be all set. Go ahead and open the Library file and iTunes should work. You can then go to File > Import and import all of your iTunes folder - this will bring all your iTunes music back in.

    Hope this helps,
    Mark
    iMac, Mac OS X (10.6.1), 2.66GHz, 4GB Ram, 320GB HDD. Time Capsule 500GB, iPhone 3GS, iPod Mini
  • New to computers Calculating status...
    Currently Being Moderated
    Feb 20, 2010 5:18 PM (in response to lmlalonde)
    What happens if you need both itunes9 and the earlier version for different devices? Do you still have to go through all of that erasure process? Still confused.
    HP Pavilliondv6000, Windows Vista, Have iphone &ipodmini,&1 laptop only
  • DrPod Level 1 Level 1 (60 points)
    Currently Being Moderated
    Feb 21, 2010 9:02 AM (in response to New to computers)
    Hiya,
    Sorry, with the new update to iTunes, you don't need to downgrade. Whats happening to your iPod?
    Thanks
    Mark
    iMac, Mac OS X (10.6.1), 2.66GHz, 4GB Ram, 320GB HDD. Time Capsule 500GB, AirPort Express, iPhone 3GS, iPod Mini

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.