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iPhone 3G S + Mophie Juice Pack Air problems...

14003 Views 22 Replies Latest reply: Jan 19, 2010 9:28 AM by guyinbklyn RSS
  • Markie-Poo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2009 11:06 AM (in response to ReekoB)
    I've been using a Juicepack Air with my 3GS for a few months now with no problems, knock on wood. However..........

    The Juicepack as it gets to it's depletion point loses voltage. The iPhone detects this and reads the Juicepack as not compatible. This is normal. All you need to do is charge your Juicepack.

    I think it might be best to sync on a POWERED USB connection. I have noticed a few syncing problems as well but only when the Juicepack is dead and attempting to sync on an unpowered port.
    PB17 G4, Mac OS X (10.4.7)
  • geaggon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2009 2:57 PM (in response to funpilot2)
    Same happened to me.
    iPhone OS 3.0.1
  • wenfar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2009 5:38 PM (in response to Markie-Poo)
    I've been using the juicepack for 2 mths and have had the error message. For the past 2 days my phones battery power drains at the rate of 1% per minute! I'll flick it over to the juicepack when it reaches 20% or lower and it takes about 6 min to charge to 100% again. This odd. No way should the phone lose power like that or charge so quickly. I took the juicepack off tonight and the power drain seems to be taking longer than when the juicepack is on the phone (and in the off position)

    Anyone else had this issue?
    macbook, iPhone OS 3.1.2
  • Bob @ WV Calculating status...
    Currently Being Moderated
    Dec 20, 2009 2:24 PM (in response to ReekoB)
    I got the 3Gs and using Mophie Juice Pack Air with no problem and it does everything as advertised.
    MacBook, Mac OS X (10.5.4), Iphone 3Gs
  • wenfar Level 1 Level 1 (0 points)
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    Dec 20, 2009 2:26 PM (in response to Bob @ WV)
    Mine too up until 2 days ago. I've been troubleshooting ever since
    macbook, Mac OS X (10.5.7)
  • cgott Calculating status...
    Currently Being Moderated
    Dec 24, 2009 6:14 PM (in response to ReekoB)
    I have a lot of problems with compatibility with this one and other accessories... Today I bought a Mophie Juice Air... and don't work!!! nothing happens with iphone... don't charge, don't sync... nothing... no messages...

    I have a Sharp i-Elegance sound system with ipod dock.. it plays ok.. but dont charge...
    With my car system (mini cooper with USB port and Y-connector) it don't work at all...

    any suggestion??
    imac 20", Mac OS X (10.4.7), 3gs
  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Dec 24, 2009 6:37 PM (in response to cgott)
    The 3GS requires a 5V USB charger and cannot charge from a 12V Firewire charger. Some older accessories included a Firewire charger, which works with iPods and 2G iPhones, but not with the newer iPhones. There are adapters available that convert Firewire chargers to USB, like
    Lenovo T-60, Intel iMac , Dell/Ubuntu 8, iPhone 3GS 3.1, Windows XP Pro, Leopard 10.5.4
  • guyinbklyn Calculating status...
    Currently Being Moderated
    Jan 19, 2010 9:28 AM (in response to ReekoB)
    I never got the error message with my original Mophie Juicepack Air. I had the mini-USB port break on it and asked Mophie to send a replacement which they did right away.

    I just received the new unit and it is giving me the error. I am certain that this is a problem with the production units from Mophie and NOT a software error.

    Just to be clear, I use to be able to plug the Juicepack Air in with my iPhone 3GS in it into my Mac into it and it would recognize the phone just fine, sync and everything was groovy.

    Since I got the new Juicepack, my computer simply won't recognize the phone when connected to the computer while in the Mophie Juicepack Air. The phone won't show the "charging" screen with the green battery, nor will the battery icon on the top right of the main screen show that the phone is charging.

    I do get an Unknown Error message. Just thought I would throw this wrinkle in.
    Mac Pro, Mac OS X (10.6.2)
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