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New iMac 27inch screen flickering/tearing/shutoff

453913 Views 4,486 Replies Latest reply: Feb 9, 2010 6:59 AM by Brett L RSS
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 6:48 AM (in response to SlickRick)
    Slickrick, Glad to hear the great news. It looks like you got a winner for sure. My forst replacement was sent from B&H & will be here on Tuesday. I can only hope to have the same luck as you. Enjoy! Dino
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)
  • Eric Fauque Level 3 Level 3 (985 points)
    Currently Being Moderated
    Jan 24, 2010 7:03 AM (in response to SlickRick)
    Hi SlickRick,

    Good for you!

    Thanks for keeping us posted!
    27" imac C2D, Mac OS X (10.6.2)
  • ferris666 Calculating status...
    Apple tech told me the problem is the graphics card cable. I don't know if it's loose or not seated right or just bad cables. The firmware update will obviously not fix that. I returned 2 machines and have a ship date of 2/2/2010. He said it's a simple fix & under control now. Just a matter of getting everyone squared away. They updated my RAM to 8GB on both machines no charge. I suppose in order to compete price wise, unfortunately, they need to be built in China. Maybe one of the workers had some bad Peking Duck and plugged a bunch of cables in wrong.
    Mac Pro 2008, Mac OS X (10.6.2), Loaded
  • Paul_31 Level 6 Level 6 (12,200 points)
    Update: 12 days since having the screen and v-sync cable replaced and everything's working as it should - no flickers. Another couple of weeks and I might start to relax and check out of this thread.
    I really hope some of the more recent posts are right and Apple really has got to grips with the problem and finally fixed things - and also resolves the yellow tinge problem.
    iMac 27" 3.33GHz, Mac OS X (10.6.2), 8Gb RAM
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 8:30 AM (in response to Paul_31)
    Paul, I'm glad to hear it's working out for you. So many different Apple Techs saying completely different fixes, you don't know what to believe. The screen/cable replacement always seemed a practical solution, IMO. I'm sure you'll be fine. Tuesday I get my 21.5 NVidia replacement. I'm hoping it's a good one. My first had Yellow tinge & developed Flicker after 5 days of use. Good Luck!
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)
  • citrus101 Level 2 Level 2 (235 points)
    Currently Being Moderated
    Jan 24, 2010 8:31 AM (in response to ferris666)
    Apple tech told me the problem is ...


    Thank you ferris666, but please read the last posts and you will see, that we need an official statement from Apple.
    As long as they're telling us so different things, we can't hope they have a solution.
    iMac 24", Mac OS X (10.6.2), Bootcamp W7
  • drumthumb Level 1 Level 1 (0 points)
    so this may seem as though it has an obvious answer - but why isn't apple responding to this issue officially!?!? kind of ticks us off!
    mbpro17, Mac OS X (10.6.2), 4G ram
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 8:40 AM (in response to citrus101)
    I agree! Every Tech seems to be giving a different line of bull. You don't know what to believe. So you get psyched when you hear a Tech that may be making sense, only to hear a completely different solution or fix from another Tech. I wish  would at least instruct all it's Techs to tell us the same thing. And if they don't know the fix, be honest & say that. It makes us confused & gives us false hope.
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)
  • simpletone Calculating status...
    Currently Being Moderated
    Jan 24, 2010 9:36 AM (in response to Dino1956)
    Totally agree... part of the issue here is the inconsistency on Apple's part and an unwillingness to come clean about the problem.
    It's hard to blame these techs assuming they aren't getting a straight story themselves from the powers that be. To Apple's credit, my particular experience at the local Apple store was a good one and everyone I worked with was as helpful as possible given the circumstance.
    MacBook, Mac OS X (10.6.2)
  • Paul_31 Level 6 Level 6 (12,200 points)
    Currently Being Moderated
    Jan 24, 2010 10:16 AM (in response to Dino1956)
    Thanks Dino, fingers crossed you get a good'un - I'm sure you'll let us know if you don't .
    iMac 27" 3.33GHz, Mac OS X (10.6.2), 8Gb RAM
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 10:26 AM (in response to Paul_31)
    ...and I will let you know If I do get a good one as well. I think I may have posted over a hundred Posts in this Thread. I'm sure everyone is hoping for me, just to get rid of me. L.O.L.
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)
  • Paul_31 Level 6 Level 6 (12,200 points)
    Currently Being Moderated
    Jan 24, 2010 10:28 AM (in response to Dino1956)
    We're gonna all miss each other when this saga is over. We'll have to have an annual reunion
    iMac 27" 3.33GHz, Mac OS X (10.6.2), 8Gb RAM
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 10:39 AM (in response to Paul_31)
    That is very true. An iMac Flicker reunion. It has a ring to it! I guess we'll be enjoying our perfect iMacs instead of whining about them.
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)
  • znerol Calculating status...
    hello to all of you,

    been reading the whole thing now, and although i had to return my imac yesterday...it was a week 46 modell and had the flickering, it makes me happy to finally find a forum which gives me all the news i need about this little **** /&%(/&$% problem.

    Puuh..what to do? Next week there are new imacs arriving and i can get me one, in my local store, but can I be sure that there is no flicker even if its a week 1 or 2 model? NO! I cant! And that *****...

    It wouldnt suck that bad if i at least would know that it was a software problem so that I could get the machine NOW and fix it with the next update...but if... in maybe 3 weeks,it s clear, that it is the cabel i m screwed, because i really do not want to be without my maschine while it is beeing repaired again!

    So should just not pick up the imac next week but wait until they say the problem is solved?
    used to have a 27 "" imac - now back on the ibook G4, Mac OS X (10.4.11)
  • Dino1956 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 24, 2010 10:58 AM (in response to znerol)
    We all feel your Pain! Welcome! If it were me I would wait until February. Week 05 - Week 08. But if your in a rush & can't wait, go to Apple Store & have them open it before you leave the store. Spend a half an hour running Yellow test & Pixel Tests. Unfortunately, it might start the flicker for days or weeks, so you are still taking a chance. Either way, which ever you choose to do. Good Luck! I'm afraid you'll need it.

    iMac 21.5 NVidia Yellow & Flicker Week 45
    Mac Mini 1.83 Intel Core 2Duo 2GB Ram, Mac OS X (10.6.2)

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