6 Replies Latest reply: Mar 4, 2010 6:23 PM by Michael Lafferty
Spider Silk Design Level 1 Level 1 (0 points)
I have a Palm Treo 650 and an Intel iMac runing OS X 10.4.11. I've had both for a few years, and I've always been able to sync them with no problems using the iSync conduit when doing a Hot Sync from the Palm. But suddenly I'm finding that, while it appears to be syncing fine and doesn't display any error messages, iCal is not being updated with new events from the Palm calendar.

Tonight is the first time I've encountered this, but it's also the the first time I've been able to sync at all in a while, because for the last few weeks, every time I've tried, I've gotten an error due to having too much data on the Palm - which is a catch-22 in that I didn't want to delete anything without being able to do a backup, but couldn't do a backup without deleting things first. But finally I took the plunge tonight and deleted a bunch of things. And it seemed like it synced OK - except that no new events turned up in iCal.

I've tried several times, and I've checked my settings in both iSync and the HotSync Manager to make sure they were OK. I read through some support articles on here (although most of them seemed to deal only with 10.5 and 10.6) and tried re-enabling Palm syncing in iCal, resetting my sync history, and quitting iCal, clearing the cache folders, and restarting it, but still no go.

The little mini-report you see at the end of a HotSync always says the iSync conduit ran OK, but if I look in the log itself, I see this:

iSync Conduit: received NULL message, disconnecting... 1/22/10 4:43:48 AM
OK iSync Conduit

So it seems like it is encountering some sort of problem with iSync, but is then reporting it OK anyway? The iSync log doesn't show any errors at all. Another odd thing I noticed is that if I have iSync open while I'm hot syncing, iSync seems to be finished while Hot Sync is still working on the Datebook, even though theoretically it should be iSync that's handling that.

Does anyone have any idea what might be going on here? Or anything else I might try in the way of troubleshooting?

iMac 20" - 2.16 GHz Intel Core 2 Duo, Mac OS X (10.4.11)
  • 1. Re: Palm Treo calendar has stopped syncing with iCal
    Michael Lafferty Level 6 Level 6 (16,080 points)
    Can you post a list of the conduits which are present in the active Conduits Folder, and a list of those which are deactivated and present in the Disabled Conduits folder?
  • 2. Re: Palm Treo calendar has stopped syncing with iCal
    Spider Silk Design Level 1 Level 1 (0 points)
    There appear to be two Conduits folders, one in my user folder's Library/Application Support/Palm HotSync folder and one in the main system Library/Application Support/Palm HotSync folder. The former has nothing in it, the latter has:

    Backup Conduit
    Install Conduit
    Apple
    AcroConduit
    Photos Conduit

    In /Library/Application Support/Palm HotSync/Disabled Conduits, there is:

    Calendar Conduit
    Datebook Conduit
    Memos Conduit
    Tasks Conduit
    Address Conduit
    Contacts Conduit
    Memo Conduit
    ToDo Conduit

    And in /Library/Application Support/Palm HotSync/iSync Disabled Conduits, there is:

    Microsoft Entourage Conduit

    Interestingly, there doesn't seem to be an iSync Conduit as such, at least that I can find. Should there be? I haven't removed anything from any of these folders... There is a file called iSync Conduit Settings in my user folder's Documents/Palm/Users/[my username]/Conduit Settings, but its last modified date is in 2007, which I think is when I first got the Treo.

    The Address Book, photos, etc. still sync - it's just the calendar that doesn't.
  • 3. Re: Palm Treo calendar has stopped syncing with iCal
    Michael Lafferty Level 6 Level 6 (16,080 points)
    The conduit Apple is the iSync Palm Conduit: that's its Finder name. In the HotSync Manager it appears as iSync Conduit and in most documentation, it is referred to as the iSync Palm Conduit. One process: three names.

    The conduits are appropriately stored in the proper folders. I asked, because what you described suggested that you had the iSync Palm Conduit active but used only to synchronize contacts, and either or both of the standard Palm event and task conduits—Calendar Conduit and/or Datebook Conduit and Tasks Conduit and/or Tasks Conduit—activated. That's not the case.

    There are many thing which can cause the null issue to arise. Chief among them is a lack of available storage space on your Palm device itself. Typically this can only be corrected by overwriting the contents of your organizer by initiating a first time synchronization and selecting that option, following a reset of the synchronization framework on your Macintosh.

    You mentioned two machines - are you synchronizing your Palm device with BOTH, or with just one of these platforms? The synchronization to multiple platforms may also result in the sort of issue that you are seeing.
  • 4. Re: Palm Treo calendar has stopped syncing with iCal
    Spider Silk Design Level 1 Level 1 (0 points)
    Michael Lafferty wrote:
    The conduit Apple is the iSync Palm Conduit: that's its Finder name.


    Ah, I see.

    There are many thing which can cause the null issue to arise. Chief among them is a lack of available storage space on your Palm device itself. Typically this can only be corrected by overwriting the contents of your organizer by initiating a first time synchronization and selecting that option, following a reset of the synchronization framework on your Macintosh.


    Eek - I have a fair bit of stuff on there I don't want to lose, since I usually use the Treo for taking notes at business meetings and that sort of thing. Maybe I can find a way of getting my notes out by copying into notes fields in the address book... (I haven't been able to get Memos to sync since I stopped using Entourage, and Documents have never synced, so I'm kind of used to kludgy workarounds for getting at those.)

    It makes sense that the lack of space would be an issue, since this really only started when the Treo got too full, and while I've been able to delete enough stuff to at least enable to HotSync in theory, obviously it wasn't enough for it to sync everything properly.

    You mentioned two machines - are you synchronizing your Palm device with BOTH, or with just one of these platforms? The synchronization to multiple platforms may also result in the sort of issue that you are seeing.


    Two machines? I don't think I said anything like that... Maybe the way I described the multiple conduits folders was confusing? They're all on the same machine, just that one's in the main Library and one's in the Library in my user folder. The only machine I sync it to is my iMac.

    I've been going through and deleting what files I feel like I can safely delete, in order to free up some space in hopes that that will help, but on the whole, I am starting to suspect that the long-range solution to this whole problem might be getting an iPhone instead. :-/
  • 5. Re: Palm Treo calendar has stopped syncing with iCal
    tmaddry Level 1 Level 1 (0 points)
    I am having a similar problem. My Palm Treo Centro has stopped syncing with my iCal (neither direction works). My device has plenty of space, 84M out of 128M. I've tried disabling calendar syncing in iSync and then disabling iSync entirely for the device. No change.

    Error log shows a problem opening the DB:

    SyncOpenDB returned 16388 for database DatebookDB, creating a new database 2/23/10 10:44:42 AM
    Warning: Could not create database DatebookDB (return code 16395), ignoring database 2/23/10 10:44:42 AM
    iSync Conduit: Got back NULL from rendezvous for request BladeGetAllRecords 2/23/10 10:44:42 AM
    iSync Conduit: Sending Error Response 1: iSync Conduit: Could not find database DatebookDB 2/23/10 10:44:42 AM
    iSync Conduit: received NULL message, disconnecting... 2/23/10 10:44:42 AM
  • 6. Re: Palm Treo calendar has stopped syncing with iCal
    Michael Lafferty Level 6 Level 6 (16,080 points)
    Actually, your particular issue is very likely completely unrelated to this thread. Please start a new thread and repost your question.

    Please indicate in that reposted message if you, as your footer indicates, are using Mac OS X 10.5.x and the identify of your wireless provider.