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New iMac DOA

40812 Views 71 Replies Latest reply: Jan 31, 2010 3:39 AM by Switch900 RSS
  • MeBeMac Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 9, 2009 7:38 AM (in response to justgotamac)
    Hi justgotmac:

    When you talk to Apple/Apple Care, inquire about options to keep your existing machine until your new machine arrives. Probably somewhat dependent on the original purchase arrangements, some users have been given the option, in my words, to "hold and replace."

    Hope this helps. --mbm
    iMac i7 (late 2009-W8948), Mac OS X (10.6.2)
  • PJRives Level 1 Level 1 (85 points)
    Currently Being Moderated
    Dec 13, 2009 8:48 PM (in response to Warren Beasley)
    "Now obviously, Apple realizes how damaging these developments are to its image and reputation, particularly because these incidents of broken or malfunctioning iMacs are apparently happening all over the place, and are not just a few isolated incidents."

    actually a few isolated incidents is exactly what it is. not all i7s have turned up damaged or DOAs, there's no reports of store stock being damaged (which some of them would be if it was such a huge design flaw) etc. the only issue is that the folks that have had issues are talking all over the place about the trouble. some of them on more than one board. and they got fuel by one of the DOAs going to a known and well visited blog.

    as for the shipping issues, there are horror stores galore about UPS and FedEx tossing boxes marked fragile around like it was filled with paper, dropping boxes, leaving them on unsecured door steps etc. so no one can say they are in the clear as being a factor.

    and every company in the world has had CS issues with folks that think they know the answer but were talking out of their 'hats' and giving out bad info.

    but even with all of this Apple is doing what they can to make good on the issues with as little fuss as possible. Try returning something to Amazon or Best Buy online. try getting a bad charge taken off your cell phone bill. probably get a lot worse treatment.
    G4, Mac OS X (10.5.7)
  • Warren Beasley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2009 10:00 PM (in response to PJRives)
    PJRives wrote:
    actually a few isolated incidents is exactly what it is. not all i7s have turned up damaged or DOAs, there's no reports of store stock being damaged (which some of them would be if it was such a huge design flaw) etc. the only issue is that the folks that have had issues are talking all over the place about the trouble. some of them on more than one board. and they got fuel by one of the DOAs going to a known and well visited blog.

    as for the shipping issues, there are horror stores galore about UPS and FedEx tossing boxes marked fragile around like it was filled with paper, dropping boxes, leaving them on unsecured door steps etc. so no one can say they are in the clear as being a factor.

    and every company in the world has had CS issues with folks that think they know the answer but were talking out of their 'hats' and giving out bad info.

    but even with all of this Apple is doing what they can to make good on the issues with as little fuss as possible. Try returning something to Amazon or Best Buy online. try getting a bad charge taken off your cell phone bill. probably get a lot worse treatment.


    PJ, I am sure that Apple is currently doing everything within its power to resolve these issues, and I applaud them for this; however, at the same time, I think that you need to take your head out of the sand and look at the facts. At this point in time, and considering all that has been said and thus far revealed by iMac users, resellers and others, I am amazed that anyone can refer to these as -- in your words -- "a few isolated incidents". If -- as has already been stated a few times now -- you visit http://imac.squeaked.com/results.php, you will clearly see that the problematic iMacs now number in the hundreds; almost 600 in fact. That is a lot more than just "a few isolated incidents".

    Furthermore, these problems have now become so serious, and so widespread, and so many iMac users are now returning their machines multiple times, that Apple has been forced to move back shipping dates and arrival dates while they address these issues. Do you STILL wish to insist that these are just "a few isolated incidents"? Would Apple behave this way if they were? I think not.

    You also state that "there's no reports of store stock being damaged". Are you really that naive? Considering that the Apple Stores are an extension of the Apple empire, do you honestly believe that they would really leak a word of receiving damaged units? If I was in their position, and under orders from Apple HQ, I most certainly wouldn't. Resellers, on the other hand, might be more forthcoming regarding receiving damaged units. After all, they don't wish to be blamed for delays that are not their fault.

    As I -- and others here -- have stated a number of times now, no one is singling out just Apple, or just the shippers. There is obviously enough blame to go around for both of them.

    I think it is clear from the majority of posts which have been made in these threads, that most of us here are dedicated Macintosh users, some of us for twenty years or longer. We all want to see Apple work out these issues, and we have high hopes that they will. In fact, perhaps they already have. Time will certainly tell.

    Yet at the same time, we are not going to blindly stick our heads in the sand when problems occur, and pretend that they just don't exist. We pay premium prices for these machines. In return, we expect quality, respect, honesty and forthrightness from Apple. Currently, many of us feel that we are not getting this.
    733 MHz G4 Mini-Tower 17" Apple Display 400 MHz G4 Mini-Tower 17" Apple Display, Mac OS X (10.4.11), (1) Iomega 1 TB eGo USB Drive / (1) Pioneer 111D External DVD Burner
  • kkay2006 Calculating status...
    Currently Being Moderated
    Dec 13, 2009 10:13 PM (in response to Yaser Herrera)
    Mine is W894757L5__

    No problem whatsoever. No flicker, no cracks, nada, nyet, nein, none....
    MacBook Pro 2.4 GHz Black Bezel, 4g RAM, Mac OS X (10.6.2), iMac Quad-core i5 8 gig RAM
  • PJRives Level 1 Level 1 (85 points)
    Currently Being Moderated
    Dec 16, 2009 8:31 PM (in response to Warren Beasley)
    Warren Beasley wrote:


    you visit http://imac.squeaked.com/results.php, you will clearly see that the problematic iMacs now number in the hundreds; almost 600 in fact. That is a lot more than just "a few isolated incidents".


    an admitted unscientific survey with not 'out of' data and perhaps no way to determine if the number of reports were not padded by duplicate posters on various forums

    that Apple has been forced to move back shipping dates and arrival dates while they address these issues.


    a statement based on rumor and speculation and not on any statement by Apple. so for all you know, the 'reports' were from some reseller basically saying "oh I don't know, maybe they decided to trash all the cards they have and demand new ones that shouldn't be messed up' and it was taken as fact and spread around.

    I have a friend who went into 4 stores in two states to get new computers for a bicoastal design company. all 27 inch quad cores. around 60 in all. not a one was damaged or DOA. if they had been, you can bet he'd have spoken up very loudly all over the place. as would probably everyone else that bought a machine in a store and got a dud. just so they could say 'it isn't just the i7s'

    no need for Apple to make or not make a statement


    Yet at the same time, we are not going to blindly stick our heads in the sand when problems occur, and pretend that they just don't exist. We pay premium prices for these machines. In return, we expect quality, respect, honesty and forthrightness from Apple. Currently, many of us feel that we are not getting this.


    i never said there were not problems. the issue is more that many folks are forgetting that they are spending this money on a first revision product that is a very complex item and flaws will happen no matter who is making it. Doesn't make the product trash or the company crap. Legally they have to do their best to make good on a lemon and Apple has been doing that, probably better than many companies.
    G4, Mac OS X (10.5.7)
  • Former RayFromWayUpNorth Level 3 Level 3 (680 points)
    Currently Being Moderated
    Dec 16, 2009 8:54 PM (in response to justgotamac)
    I see that I am not the only one who was told by the Apple Store that another iMac would be shipped to me right after the box's label was scanned by Fedex. Not only that, but I called the Apple Store to explain that I had just shipped the package, and gave them the tracking number. The answer was, "we will ship you a new iMac today (Tuesday/Wed. 15th-16th). Today they still haven't shipped it.

    The problem with the brand new iMac was a yellowish tint at the bottom half of the screen.

    This is the first time ever that I am displeased with Apple. When the Consumer Reports survey arrives next year, I will certainly add a check mark against Apple Computers.
    First generation iMac G5, 1.8MHz 17, Mac OS X (10.4.9)
  • pnm Calculating status...
    Currently Being Moderated
    Dec 21, 2009 1:47 PM (in response to Kasper Andersen)
    So here is the solution:

    I called Apple Care Denmark, and they told me this.

    Unplug ALL cables from the iMac, wait 15-30 sec.

    After that plug-in only the power cable (no keyboard or any kind of plug-in is allowed under start-up), and hit start on the back of the iMac (normal start button, just incase somebody didn't understand).

    Yes, yes I know what you are think, that doesn't make any difference...

    Yes it does! Incredible it worked, the new iMac 27" i7 raising from death.

    Let me know if it did work for you or anybody...

    This also worked for me... now if only I could get the audio to work
    imac 7, Mac OS X (10.6.2)
  • kkay2006 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 21, 2009 6:05 PM (in response to MeBeMac)
    Mine, an i5, came from Shanghai to UPS hub in Memphis and then on to California San Pablo distribution center, on to Elk Grove in N. California and finally to my doorstep courtesy of FedEx.
    MacBook Pro 2.4 GHz Black Bezel, 4g RAM, Mac OS X (10.6.2)
  • Switch900 Level 2 Level 2 (200 points)
    Currently Being Moderated
    Jan 23, 2010 11:38 AM (in response to kkay2006)
    what is the next step of prepared for shipment how many days does it take for it to be ship and why my prepared for shipment has been log on with no change 5 days after
    IPOD TOUCH 32 GIG IPHONE 3GS 16 GIG, Mac OS X (10.6.2)
  • Switch900 Level 2 Level 2 (200 points)
    Currently Being Moderated
    Jan 28, 2010 1:52 AM (in response to Switch900)
    Location Date Local Time DescriptionWhat's This?
    SHANGHAI, CN 01/27/2010 6:13 P.M. ORIGIN SCAN
    CN 01/27/2010 5:47 A.M. BILLING INFORMATION RECEIVED
    IPOD TOUCH 32 GIG IPHONE 3GS 16 GIG, Mac OS X (10.6.2)
  • Switch900 Level 2 Level 2 (200 points)
    Currently Being Moderated
    Jan 31, 2010 3:39 AM (in response to kkay2006)
    did yours arrive defective free


    KOELN (COLOGNE), DE 01/29/2010 11:46 P.M. IMPORT SCAN
    01/29/2010 11:38 P.M. IMPORT SCAN
    01/29/2010 11:19 P.M. ARRIVAL SCAN
    WARSAW, PL 01/29/2010 9:18 P.M. DEPARTURE SCAN
    01/29/2010 7:09 P.M. ARRIVAL SCAN
    INCHEON, KR 01/29/2010 11:13 A.M. DEPARTURE SCAN
    KOELN (COLOGNE), DE 01/29/2010 2:25 A.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
    INCHEON, KR 01/29/2010 8:23 A.M. ARRIVAL SCAN
    SHANGHAI, CN 01/29/2010 5:54 A.M. DEPARTURE SCAN
    01/29/2010 2:50 A.M. DEPARTURE SCAN
    01/29/2010 12:12 A.M. EXPORT SCAN
    KOELN (COLOGNE), DE 01/28/2010 4:50 P.M. PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE
    SHANGHAI, CN 01/27/2010 6:13 P.M. ORIGIN SCAN
    CN 01/27/2010 5:47 A.M. BILLING INFORMATION RECEIVED
    IPOD TOUCH 32 GIG IPHONE 3GS 16 GIG, Mac OS X (10.6.2)
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