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itunes credit card fraud

244666 Views 279 Replies Latest reply: Apr 21, 2014 1:01 PM by Meg St._Clair RSS Branched to a new discussion.
  • Chris CA Level 9 Level 9 (73,485 points)
    Currently Being Moderated
    Jan 6, 2010 1:53 PM (in response to drock819)
    My bank told me that as the merchant(Apple/Itunes) they should be able to cancel the transactions immediately.

    But once the transactions are complete (after being authorized by the bank), it is complete.
    If the songs are all downloaded, what is canceling going to do?
    Apple is out the songs and out the money (which the bank authorized).
    iMac G5 (Rev B) ALS - 2 GB RAM, Mac OS X (10.5.8), silver mini, blue mini, silver shuffle
  • drock819 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2010 1:58 PM (in response to Chris CA)
    The transactions are not complete! They are still pending until tomorrow at midnight. So if I could get a hold of someone authorized to cancel a transaction at Apple than they have to cancel it!
    dell
  • drock819 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2010 2:00 PM (in response to drock819)
    But here is the problem. No one at Apple/Itunes will help. There is no actual person that can deal with Itunes accounts, Its crazy!
    dell
  • Chris CA Level 9 Level 9 (73,485 points)
    Currently Being Moderated
    Jan 6, 2010 2:12 PM (in response to drock819)
    You should make one phone call to teh bank and report fraudulent activity on your card. It's not up to you to contact Apple.
    This is the standard procedure for all credit cards and credit bureaus.

    -> http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre07.shtm
    -> http://www.ehow.com/how2071562report-credit-card-fraud.html
    -> http://www.experian.com/credit-education/fraud-faqs.html#faq11

    You pay interest on your card for them to take care of these things. And retailers pay 1%-3% of each purcahse for the bank CC company to approve and guarantee all transactions.
    iMac G5 (Rev B) ALS - 2 GB RAM, Mac OS X (10.5.8), silver mini, blue mini, silver shuffle
  • slog Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2010 6:08 PM (in response to Chris CA)
    Here's a suggestion for an alternative payment method. Create a PayPal account and pay for your iTunes using PayPal. That way you card info is only used by PayPal. It's convenient to use for many transactions on the net.
  • Chris CA Level 9 Level 9 (73,485 points)
    Currently Being Moderated
    Jan 6, 2010 7:01 PM (in response to slog)
    Create a PayPal account and pay for your iTunes using PayPal.

    That way, when someone gets into your iTunes account, you will have no recourse since PayPal makes sure you cannot get any help/refund/fraud protection. You are just SOL.
    -> http://www.paypalwarning.com/
    -> http://www.paypalsucks.com/

    I enter my CC when I wnat to make a purchase then remove it immediately after the purchase.
    iMac G5 (Rev B) ALS - 2 GB RAM, Mac OS X (10.5.8), silver mini, blue mini, silver shuffle
  • slog Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2010 7:40 PM (in response to Chris CA)
    Chris, I guess I've just been lucky with PayPal. I use your method when sites don't accept PayPal. It's the safe bet for sure to remove your info when you can.
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Jan 6, 2010 10:24 PM (in response to slog)
    Ugh, I agree with Chris. PayPal is NOT the way to go.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, color U2 iPod, 1G shuffle, 2nd gen Nano
  • datgrl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 6:48 AM (in response to Chris CA)
    Having to delete and re-enter your information is just plain wrong. The old option of having your account set up without credit card info and automatic payment was the right way to do things. Apple needs to get their head out of the sand and do the right thing by their customers.
    Dell, Windows Vista
  • datgrl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 6:54 AM (in response to beaut)
    This is just plain wrong. We, the consumer, have the right to choose whether we want our credit card info stored online. Apple forcing us to have to enter our CC info and keep it as part of our profile is an infringement of our privacy, not to mention a security risk. So, maybe I will be missing out on 'free' downloads because I don't have my CC info on my account. Who cares? There are tons of other sites out there that have HUNDREDS of free MP3's available for download without having credit card info online. Amazon.com is one, insound is another. These are all legal sites, not peer-to-peer like Napster was.
    Dell, Windows Vista
  • datgrl Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 6:57 AM (in response to beaut)
    The next time you try to download a 'free' song, you will have to enter the CC info again. This is a huge issue, affecting many people who use iTunes. Just because a handful of people have only posted here to report it, I am aware of 2 other people in my circle of friends who have been impacted in this way. Their debit card was compromised and hundreds of dollars of iTunes songs were downloaded.
    Dell, Windows Vista
  • Chris CA Level 9 Level 9 (73,485 points)
    Currently Being Moderated
    Feb 10, 2010 9:32 AM (in response to datgrl)
    The old option of having your account set up without credit card info and automatic payment was the right way to do things.

    What? How does an automatic payment get made without any CC info?
    So, maybe I will be missing out on 'free' downloads because I don't have my CC info on my account.

    How are you missing out on any free downloads? Just download them.
    This is just plain wrong. We, the consumer, have the right to choose whether we want our credit card info stored online. Apple forcing us to have to enter our CC info and keep it as part of our profile

    No they don't. Just delete it and select None as a payment option.
    The next time you try to download a 'free' song, you will have to enter the CC info again

    No I won't (and no I don't). I donwload free stuff all the time and I have not had any CC info in my iTunes account for years.
    iMac G5 (Rev B) ALS - 2 GB RAM, Mac OS X (10.5.8), silver mini, blue mini, silver shuffle
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Feb 10, 2010 12:46 PM (in response to datgrl)
    Like Chris, my CC info hasn't been stroed on my itunes account for years, and I get the free stuff every week.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, color U2 iPod, 1G shuffle, 2nd gen Nano
  • mwl622 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 8:14 PM (in response to Chris CA)
    I'm out nearly $500 because someone hacked my itunes account. Apple is not at all helpful,and in fact quite rude. This is due to their lack of security, but they won't take responsiblity. I'm beyond frustrated with them. I'm smashing my Ipod and going to another brand.
    Dell, Windows 7
  • jmb48167 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 8:36 PM (in response to jul35)
    Like a lot of people on here, I'm a loyal Apple customer (phone, computer, iPod) and I couldn't be more disappointed in them. Got a call from Chase Saturday morning, advising me unauthorized purchases had been made on my account via iTunes and Amazon. Unlike others on here, I was fortunate that the amounts spent appear to be low. Problem is, I had about $$$ left on an iTunes gift card. Once they went through that, the excess went on my credit card. Chase has been on top of it so far (and trust me, I'm not a fan of the "big four" banks, so I'm definitely not promoting Chase here, but they have at least been responsive), while iTunes emailed me - since no one is available by phone - that I should change my password, delete my credit card info and contact my bank. No sh*t. I realize the dollar amount in my case is low, but where is the customer service? Someone illegally accessed my account on iTunes and spent my money. iTunes makes plenty of cash off all of us and I'm shocked they won't do more to assist. If not refund my money, maybe split the difference? Or, allow me to actually speak to a live person about it to find out what happened? Like someone said in an earlier post, hopefully everyone who's shared a similar experience will post and push Apple to get their iTunes customer service level to the same as... Chase?!? Yikes...
    macbook, Mac OS X (10.5.6)
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