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"Headsets are not supported on your Bluetooth hardware."

7458 Views 140 Replies Latest reply: Dec 10, 2006 8:25 PM by Pratibha Srinivasan RSS
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Charles Fowler Calculating status...
Currently Being Moderated
Nov 4, 2005 6:50 AM
I'm on Tiger, a PowerBook 15", 1.25 GHz. I just bought a Motorola HS810 BT headset - following the instructions at the Apple support site, I launched the Bluetooth Setup Assistant and attempted to add device.

But when I select headset as the device to add, I get dumped to a screen saying: "Headsets are not supported on your Bluetooth hardware."

So I tried adding any device - I get a menu of visible devices, and it lists the headset - but when I go to advance to the next screen, once again I get: "Headsets are not supported on your Bluetooth hardware."

I've seen a number of similar but not identical posts suggesting upgrading the firmware - I'm on Tiger, so it's 1.526, no further updates available - updating the Bluetooth software - I'm on version 1.6, as far as I can tell, and no further updates available. I've read about zapping the PRAM, and done it, no change in symptoms.

So I'm wondering, is this a Tiger bug? Has anyone successfully joined a BT headset to a PowerBook G4?

Many thanks,
  • Steve Wilkin Calculating status...
    I had the same problem, here's what worked for me:
    Download the Bluetooth firmware updater if it's not already in your utilities folder (under Applications).
    Run the updater to update firmware from 1.526 to 2.1241. This is not done when you upgrade to Tiger, you have to do it seperately.
    I had to restart before the updater would work properly.
    Now you should now be able to pair the headset.
    I've paired a Logitech Freedom headset successfully. However, I couldn't pair my Sony Ericsson unit.
  • MacGuy12 Calculating status...
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    RE:
    May 9, 2005 12:16 PM (in response to Steve Wilkin)
    I tried to find this updater you speak of I only found the bluetooth firmware 1.2 updater I tried that and it obviously failed.
  • MacGuy12 Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 9, 2005 12:22 PM (in response to MacGuy12)
    Nevermind I found the answer and it is simply this the Motorola HS Headset would not connect to my laptop due to the " in the name
  • Brian Allen Calculating status...
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    May 9, 2005 12:25 PM (in response to MacGuy12)
    I believe they are actually referring to the following update:

    http://docs.info.apple.com/article.html?artnum=120276

    - Brian
  • Leroy Howard Calculating status...
    I've downloaded the BT 1.5 update and the 1.2 FW updater, re-started the computer and no change. Where can I find this 2.1241 update?

    By the way, I'm running it on a Mac G4 Powerbook with OSX 10.3.9.

    Many Thanks

    LeRoy
  • Leroy Howard Level 1 Level 1 (0 points)
    Got it to work! Found the solution on another thread on this dicussion board. I'm running Panther and here's what worked:

    Launch the Firmware Updater from within the Mac Applications folder. If you don't have it, then you'll need to downloand it.

    The rest of this is copied from the other thread:

    1. Download the Apple Bluetooth Firmware Updater
    2. Install it
    3. Launch it from Applications > Utilities > Bluetooth Updater
    4. Apply it to your adapter (takes very long).
    In most cases step 3 is missed. You have to start the installed updater yourself (do not ask me why). Step 4 fails if your Bluetooth USB adapter is not supported by Apple.

    However, from what I've read about Tiger not recognizing BT headsets, I think I'll hold off a while before upgrading.

    Good luck to all,

    LeRoy
  • MacConvert Calculating status...
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    RE:
    May 12, 2005 6:46 AM (in response to Leroy Howard)
    Do you have a url for the updater?

    thanks!
  • Leroy Howard Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2005 11:34 AM (in response to MacConvert)
    Regarding the URL for the updater, I don't know how I got it. I looked into my utility folder and there it was. Why don't you try Googling it? Or looking into one of the Apple sites.

    Good Luck,

    LeRoy
  • Alexander Traud Level 4 Level 4 (2,690 points)
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    May 12, 2005 2:48 PM (in response to MacConvert)
  • Brian Allen Level 2 Level 2 (225 points)
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    May 12, 2005 2:53 PM (in response to Alexander Traud)
    It should be noted:

    "Important: Applying this firmware updater to a D-Link USB to Bluetooth adapter will make it incompatible with non-Macintosh systems."
  • iVince Calculating status...
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    Jul 8, 2005 12:53 PM (in response to Brian Allen)
    I tried your solution after experiencing this "not supported" thing on my Power mac G5, but i can only reach version 1.8 when i upgrade and my headset is not recognized. Where do i get the very latest firmware update. How come it still says headsets are not supported?

    thanks for your help.

    Vince
  • Alexander Traud Level 4 Level 4 (2,690 points)
    Currently Being Moderated
    Jul 9, 2005 8:38 AM (in response to iVince)
    Because the firmware update did not succeed! Again:

    Using a headset needs several steps. Please make sure to follow them in order.
    1. Download the Apple Bluetooth Firmware Updater
    2. Install it
    3. Launch it from Applications > Utilities > Bluetooth Updater
    4. Apply it to your adapter (takes very long).
    5. Start the Apple Bluetooth Assistant and select Headset. Do not use anything else!
    6. Make your headset Bluetooth visible. Look up the manual of your headset how to do that.
    7. Now select the headset in System Preferences > Sound.
    In most cases step 3 is missed. You have to start the installed updater yourself (do not ask me why).
  • iVince Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jul 9, 2005 3:32 PM (in response to Alexander Traud)
    beg your pardon, i must be dumb or something...i did exactly that, tried it three times, and it still says headsets are not supported...
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