1 2 3 4 Previous Next 55 Replies Latest reply: Jul 26, 2010 7:45 AM by Denis Hart
Steffen Bendix Level 1 Level 1 (40 points)
The snapback feature in my Safari 4.0.4 has suddenly disappeared. I did not install any plugins or made any changes to the settings. It has just gone. I cannot mark a website to snapback nor the button appears in the search field. I reset Safari, wiped the cache and removed all .plists belonging to the program but without success. How do I get the feature back?

MacBook Pro, 15,5'', 2,2 GHz, Mac OS X (10.6.2), RAM: 3 GB
  • 1. Re: Snapback completely disappeared
    Klaus1 Level 8 Level 8 (44,485 points)
    The delete button will return you to the previous web page.

    Alternatively, click on the back button and hold it, then go to the first page on the list.
  • 2. Re: Snapback completely disappeared
    Matthias Rempe Level 4 Level 4 (1,560 points)
    I have the same issue. I'm quite sure that the orange colored arrow was visible in the search field some days ago.

    Klaus, your suggestions aren't as convenient as snapback in search is/was. For example, if I navigated to the fourth page of a Google search and followed a link and within that new page some other links, snapback brought me back to the fourth page or the search results. No need to use the delete key several times or remember on which page I was using the back button list.
  • 3. Re: Snapback completely disappeared
    ezio.m@mac.com Level 1 Level 1 (10 points)
    Same issue also here and I also didn't install plugins or made any changes to the computer setting. Just gone yesterday, than came back for less than half hour and finally definitely gone.
    I also checked on my MacBook Pro which is configured with two accounts. So same application. If I login with one account Snapback is not working, but it's working if I log in with the second account. This is really really strange as Safari is the same for both accounts.

    I was unable to find a way to have the feature back not even an indication on Internet.

    EM

    Message was edited by: ezio.m@mac.com
  • 4. Re: Snapback completely disappeared
    Matthias Rempe Level 4 Level 4 (1,560 points)
    After reading your message I logged in with another account -- Snapback worked. I then restarted my computer and actually Snapback is working again.
  • 5. Re: Snapback completely disappeared
    Steffen Bendix Level 1 Level 1 (40 points)
    It doesn't work for me. Loging in with a different account produces the same issue: no snapback. I have a second partition on my Mac for the case of emergency. Even with this system (which is a complete independent system) snapback doesn't work anymore. It seems to me that is was deactivated from remote.
  • 6. Re: Snapback completely disappeared
    Matthias Rempe Level 4 Level 4 (1,560 points)
    Sorry to hear that. Have you considered to re-install Safari?
  • 7. Re: Snapback completely disappeared
    Steffen Bendix Level 1 Level 1 (40 points)
    Yes, of course. Two times so far.

    I created a test account and Safari works without any problems with that. I transfered all Safari folders (preferences, caches and so on) from the new account to the "faulty" one. Snapback remains hidden. Then I tried the other way round and put all the old Safari stuff into the new account. It doesn't touch the Snapback function. Where else does the program store the information?
  • 8. Re: Snapback completely disappeared
    ezio.m@mac.com Level 1 Level 1 (10 points)
    The point is exactly this one: where Safari store the information regarding Snapback ?
    And also what can have corrupted the Snapback function ?

    Let's hope Apple will give us an answer .

    EM
  • 9. Re: Snapback completely disappeared
    ezio.m@mac.com Level 1 Level 1 (10 points)
    @ STEFFEN

    Did you try to re-initialize Safari ?
    I just did and it did work for me .. at least on the MacBook Pro. Can't try on the iMac now so can't say it's a definitive solution.

    EM
  • 10. Re: Snapback completely disappeared
    Steffen Bendix Level 1 Level 1 (40 points)
    Yes, I reset Safari already. I also deleted the program and re-installed it. The disk permissions are checked but snapback is gone.
  • 11. Re: Snapback completely disappeared
    andyBall_uk Level 7 Level 7 (20,320 points)
    Hi Steffen

    if it worked in a new user account - then it's possibly due to some preference setting beyond
    the ones you deleted - was that just com.apple.safari? or did you remove others too?

    For example - I don't know if these affecting snapback, but worth a try perhaps;
    assuming they're the same on 10.6

    com.apple.internetconfig.plist
    com.apple.internetconnect.plist
    com.apple.internetconfigpriv.plist


    Or it may be necessary to remove all the prefs, and add them back in groups until you find
    the one responsible.
  • 12. Re: Snapback completely disappeared
    Steffen Bendix Level 1 Level 1 (40 points)
    andyBall_uk wrote:


    com.apple.internetconfig.plist
    com.apple.internetconnect.plist
    com.apple.internetconfigpriv.plist


    I deleted them but it doesn't help. The com.apple.internetconfigpriv.plist file behaves strangely: When I look for it with Spotlight it appears and disappears all the time. Sometimes it doesn't have any permissions and can't even be changed (change the name etc.), sometimes it has permissions of my account.


    Or it may be necessary to remove all the prefs, and add them back in groups until you find
    the one responsible.


    I activated the root account and replaced the whole preference folder of my account. No success. I removed everything which I think belongs to Safari from the library. No success. I'm stumped.
  • 13. Re: Snapback completely disappeared
    ezio.m@mac.com Level 1 Level 1 (10 points)
    @ STEFFEN

    I did re-initialize Safari also on my iMac and it didn't work.
    Than I tried again and again and at the 3rd time I had Snapback function again.
    Not sure what that means, but now it's working on two different computers doing after doing the re-initialization.

    EM
  • 14. Re: Snapback completely disappeared
    andyBall_uk Level 7 Level 7 (20,320 points)
    That is a little odd - the whole prefs folder should mean we can exclude hidden prefs,
    so perhaps there's a cache somewhere? either within the account folder, or one of the per-account
    types tucked away outside the actual user accounts.

    I had read people saying that snapback was 'retired' with Safari 4 - but I see it still works here, albeit
    less obviously than I recall, never having used it much.
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