1 15 16 17 18 19 Previous Next 391 Replies Latest reply: May 27, 2014 5:47 PM by criddlenation Go to original post
  • 240. Re: MacBook Air no audio output device found ???????? *please help*
    Jonathan Hayes Level 1 Level 1 (65 points)
    Thanks, ttpjd1.

    I'll scroll back and have a look at your post - which I assume will tell me how long ago you installed it. I assume it's still working?
  • 241. Re: MacBook Air no audio output device found ???????? *please help*
    ttpjd1 Level 1 Level 1 (0 points)
    Yes it will. Not sure exactly when it was but it's been at least six months and it's still working fine at the moment. The original cable last me just over a year. Good luck!
  • 242. Re: MacBook Air no audio output device found ???????? *please help*
    André Berly Level 1 Level 1 (0 points)
    I replaced the cable about two months ago and it is working fine to date.
    It was a cable from ifixit.
    Hope this helps.
    Cheers.
  • 243. Re: MacBook Air no audio output device found ???????? *please help*
    Jonathan Hayes Level 1 Level 1 (65 points)
    Thanks! Heartening news...
  • 244. Re: MacBook Air no audio output device found ???????? *please help*
    dotcomexec Level 1 Level 1 (0 points)
    That is the most logical explanation that I've heard regarding why the macbook air audio cable breaks. Thanks for the info
  • 245. Re: MacBook Air no audio output device found ???????? *please help*
    David_ B. Level 2 Level 2 (200 points)
    Great. Mine has just gone. No sound - did all the zap PRAM stuff. 18m old.

    Oh well off to the repair shop ....
  • 246. Re: MacBook Air no audio output device found ???????? *please help*
    dotcomexec Level 1 Level 1 (0 points)
    I FOUND THE FIX. Okay if you're like me you tried everything to get your sound back with no results and the people at Apple are no help. What it truly is is a hardware issue. You have to replace the Macbook Air Audio Cable. It's about $25-30 bucks and took me 25 minutes to replace. The website ifixit.com gives you a tutorial on how to do it. TRUST ME it'll work and save yourself headaches.

    Good luck!!!!
  • 247. Re: MacBook Air no audio output device found ???????? *please help*
    SuperCarnitas Level 1 Level 1 (0 points)
    I just did the hardware fix (speaker wire replacement) and everything is fine now. As someone who's been inside the chassis to do a battery replacement, it took about 25 minutes.

    Here's the link to the replacement part & instructions:

    http://www.ifixit.com/MacBook-Parts/MacBook-Air-Audio-Cable/IF188-014
  • 248. Re: MacBook Air no audio output device found ???????? *please help*
    hariskh Level 1 Level 1 (0 points)
    Having the same issue. Sound is off and flash videos only play for few seconds. My Macbook is out of warranty so really dont want to pay $250+ to fix this.

    Does anyone has a solution or does a clean re-install of OS X will help?
  • 249. Re: MacBook Air no audio output device found ???????? *please help*
    GregVic Level 1 Level 1 (0 points)
    Troubleshooting Tip. When my MacBook Air was about 18 months old, it lost sound & mic intermittently for a couple of weeks before completely failing, including sound from the audio jack. I called the outlet I'd bought it from to be told it would need a motherboard replacement ($#%#@&???). Reading some of the above posts, it seems the most likely cause is the audio cable, but how to check this without going to all the trouble of replacing it? Maybe this is mentioned in some of the myriad posts above (didn't trawl through them all), but I finally hit on the bright idea of testing it with bluetooth. A year ago I bought a Logitech bluetooth headset, but promptly consigned it to the cupboard, as the quality wasn't quite right.... but guess what?... it works great linked to the erstwhile soundless Air. So does the Motorola bluetooth headset & mic for when I want to use skype. The fact that bluetooth works indicates to me that all is well in the bowels of the beast, but not at the extremities... you know, the bits at the end of the .... yep, audio cable. I ordered one today, and expect it to be on hand in a week or 2. Will let you know how it goes.
  • 250. Re: MacBook Air no audio output device found ???????? *please help*
    rucas Level 1 Level 1 (0 points)
    Yes you've a problem, just we all do, Apple is using cheap material for cables and they burst with heat, mine was fixed 3 times, got a replacement but after 5 months got the same problem! The solution is to complain to Mac and demand the quality for the money you paid for!!!!
  • 251. Re: MacBook Air no audio output device found ???????? *please help*
    rucas Level 1 Level 1 (0 points)
    We all have that problem, its a cable that burst with heat (Apple using cheap material and charging high prices), the solution is to complain to Mac, mine last year was fixed 3 times and after i got a replacement and my new one (after 4 months) got the same problem again! Complain because Macbook Airs are faulty...its not your fault...just demand the quality worth the money that you spent
  • 252. Re: MacBook Air no audio output device found ???????? *please help*
    rucas Level 1 Level 1 (0 points)
    There's no solution, you've to contact Apple, Macbook Air is faulty, mine last year was fixed 3 times for the same issue, got a replacement and after 4 months got the same problem again. Just call apple and demand the quality worth the money you spent with Macbook Air! I just did it, was told to fix it again...so Apple is not the same anymore, am so disappointed with the lack of quality...
    Complain and let them know that you're not happy, its a flex cable that bursts with heat, its not your fault...
  • 253. Re: MacBook Air no audio output device found ???????? *please help*
    Thomas Willcutts Level 1 Level 1 (0 points)
    The problem just occurred to me for the second time - so I figured it must not just be me. I was disappointed that Apple did not have it on their Tech List of troubleshooting problems for this product, and I found this discussion list.

    I am very easygoing and always go along with the Genius Bar at my local Apple outlet, but in hearing these stories and Apple's treatment of them .... this is truly disappointing. I always believe in giving people the benefit of the doubt and trusting them, but then when something like this happens - I don't take very kindly to it.

    I am a very experienced trial attorney and I have really paused to think about a class action here - that's generally not my style. But at the very least I think I will insist that Apple fix this problem free of charge or I may just sue them on my own accord.

    One of the nice things about doing the work I do is that I do have to put of with Corporate BS. I just never thought this would be an issue with Apple. I am not someone they want to tangle with.

    I'll let you know how it goes. I hope they do the right thing. I also had the hinge problem. I honestly cannot remember what I paid, if anything, for the hinge fix and my first sound fix, but I will ask for that information. Depending upon what happened on those occasions, they just may need to hand to me one of those no I-pads for free. That would seem fair.

    I litigate against the big boys on Wall Street and so this will be child's play if they are at fault. These corporations have gotten out of control. Was just screwed by Audi and they have bought themselves a lawsuit. They cheat the public on small ticket matters $1k to $5k, knowing people cannot hire an attorney for those small amounts. Well that's not a problem for me.
  • 254. Re: MacBook Air no audio output device found ???????? *please help*
    reifer Level 1 Level 1 (5 points)
    If you really want to think class action I have one I'd much rather see filed.
    It involves Apple and ATT and the problem of what to do with our old iphone when we upgrade.
    Last time I "paid off" my contract with ATT and signed up for a new contract with the 3GS but, the old 3G that I now owned free of any contract was still locked to ATT and virtually unusable. I own it but, can't use it. I can't even unlock it to use on another legal carrier like TelCel in Mexico. I'm stuck with it. On this old 3G I had it unlocked so that my daughter to legally use it on TelCel in Mexico but, they continue to make that harder and harder.
    Being locked to a specific carrier when I have a contract makes perfect sense but, keeping it locked when I pay off the contract in full is illegal in many countries and should be illegal in the US.
    This is going to be an issue every year for those of us who "need" the latest. It needs to be resolved.

    I had the sound problem with my Air but, Apple frankly bent over backwards to help. They didn't have the cable in stock and actually pirated one out of another MacBook Air and put it in mine, replacing the other one with the new cable when it was received. All the cost was covered with my extended warranty which frankly is why we buy it? right? Understand, I'm disappointed too. It's clearly a pretty widespread issue but, they responded pretty well to my problem.
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