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Macbook Case Damage

3136 Views 3 Replies Latest reply: Mar 20, 2010 11:25 PM by Michael Lafferty RSS
nickbalti Calculating status...
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Mar 12, 2010 2:55 AM
I have had my Macbook for about two and a half years now. About 7 months ago I noticed that bits of plastic are snapping off (where the grooves are when the laptop screen touches the keypad when closed)

I heard that this is a design fault. Is there anything anyone can recommend? Ideally I would like it recased. Is this possible via apple, how much? etc etc?

Thank you very much
Macbook, Mac OS X (10.5)
  • ipod24/7 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 12, 2010 4:24 AM (in response to nickbalti)
    I took my original Macbook 1.83 to the Apple Store genius Bar, which had similar issues. They fixed it free of charge. New keyboard, trackpad, palm rest and screen bezel.
    Mac Mini
  • Anne Brown Calculating status...
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    Mar 12, 2010 12:43 PM (in response to nickbalti)
    There are tons of posts on this problem. I am just looking into it myself, as mine has the same problem and my Applecare warranty expires next week. Try searching on "cracked case" or similar things.

    Message was edited by: Anne Brown
    macbook, Mac OS X (10.5.8)
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Currently Being Moderated
    Mar 20, 2010 11:25 PM (in response to nickbalti)
    Authorized Apple dealers and service providers will replace—at no cost—the keyboard and case top assembly of a white non-unibody MacBook for this issue, so long as your machine is not more than 3 years old and does not exhibit what Apple terms customer abuse, including spill damage. Your machine does not have to be covered by the initial one-year warranty, or by an AppleCare extension to qualify. There are no parts or labor charges associated with this replacement.

    This program is entirely different from a similar program which replaced white keyboard and case top assemblies which became discolored because of the interaction with the plastic they were constructed of, and the environment. That original program to address discoloration has expired.
    PowerBook G4 12 inch 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.11), coupled with a UMA-capable Nokia 7510 Supernova and T-Mobile HotSpotâ„¢ @Home


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