792559 Views 1,120 Replies Latest reply: Apr 11, 2014 6:42 PM by ludrubru
Currently Being ModeratedApr 2, 2010 1:04 AM (in response to jannee)
yeah fixed it...... email me if you want more info.
All very cryptic and no doubt commendable, janee, but the majority of users here have Matshita drives and you don't seem to provide an email address?
Just by the way, all of our own five slot loading MB, MBP and iMac drives +"recognises all discs thrown at it, even scratched ones, burned dvd 9 and 5 (dual and single layers) r and rw makes no differecne, "+ and all we've ever had to do to keep it this way is regularly run a cleaning disc.
I know it doesn't work for all, but it works for many.
RodMBP 13"2.26, MBP15"2.2, iMacG520"RevB , MB2CD, MBCD, ,PM5400/180 & earlier, Mac OS X (10.6.2), 7 chooks, 2 dogs, 2 daughters, 1 pear tree, 0 partridges, itinerant bats, magpie
Currently Being ModeratedApr 4, 2010 7:22 PM (in response to Gryff)So here I am, ANOTHER user whose super drive stopped working on my Macbook Pro after only 2 years of use.
A few months ago it didn't recognize some DVDs, even commercial ones, and now it doesn't read any DVD. And I noticed it just the day I NEED to install a software to give a project tomorrow. Luckily there's another macbook at home and I can create a dmg from the disk and copy it to an external hard drive.
I have never in my 20 year+ experience with computers seen an optical drive fail. Not in any of my desktop or laptop systems, not in any of my family's cheap pc notebooks that are 4+ years old, not in any of my geeky friends computers'... but I have heard many stories of macbooks parts dying suddenly and people having to pay hundreds of $ to get it repaired. Like screens, video cards, optical drives, aiport, etc.
Even if Apple would pay me the repair of the drive, I would have to be without computer for a few days which I can't because I need to work.
It's not the first time my macbook pro hardware fails, and as much as I love the Mac OS system, I doubt I will buy another mac laptop. Those machines are not meant to last.
Seeing a 2500$ machine failing like this, and seeing so many people with the same problem is simply a bad joke.macbook pro, Mac OS X (10.5.2)
Currently Being ModeratedApr 4, 2010 7:43 PM (in response to pier25)I have to agree. In 24 years of computer use, the only optical drives I've had fail were in my Apple laptops. Very perplexing.MacBook Pro - Intel Duo Core 2.4GHz, Mac OS X (10.5.8)
Currently Being ModeratedApr 8, 2010 3:55 AM (in response to jannee)@ jannee :
would love to know how you fixed the problem.MacBook Pro 15", Mac OS X (10.6.3)
Currently Being ModeratedApr 16, 2010 5:18 AM (in response to kgautam9)I have a macpro 1,1 with SL 10.6.2 and macbook pro (2008) with SL 10.6.3.
I have this problem burning DVD-DL (error: 0x8002006E).
MacPro 4.000$ + or -
Macbook Pro 1900$ + or -
And.... where is the problem to burn a simple dvd?....This is grim...
Any solution?MacPro 1.1, Mac OS X (10.6.2)
Currently Being ModeratedApr 16, 2010 8:48 AM (in response to Alex35)ok I change firmware Superdrive macbook pro and firmware DVD Recorders mac pro (the old only work with speed 2.4), with new firmware work x8 and write good the dvd dl.MacPro 1.1, Mac OS X (10.5.8)
Currently Being ModeratedApr 17, 2010 1:07 AM (in response to Rod Hagen)Ok, for starters, I curse the Apple gods for making me read through 47 pages of posts and bad optical drives.
This is my second issue with the "super"-drive. The first time, luckily, I was still under warranty. Not so fortunate this time.
After reading through everything, I figured, "Hey, maybe Rod is onto something here."
My SD (Stupid-Drive from now on) was spitting my cds and dvds right back to me. So I went to the store and got a cd/dvd cleaner per Rod's relentless suggestions.
Of course, the SD didn't accept it, so I thought I would follow the suggestion of someone else and vacuum the bloody thing out with a straw from Wendy's. (Yes, I put that big a** straw in there)
Popped in my dvd and it made the ugliest whirling, whining sound ever, but it worked a little bit. So I turned off my computer, put the vacuum cleaner to the side, and put the straw back in there, and blew IN it until my eyes almost bulged out.
I put the original install disk of Leopard back in, and voila! The sucker worked, but I wasn't done, yet.
So I took the cd/dvd cleaner disk, and put it back in there a few times, and the next time I put the Leopard install in, no noise, no nothing!
I had to do all this because I had to repair my start-up disk and the only way I could do that was to use the install disk.
Yes, I took a chance, but it was minor. It's not like I was under warranty anyway. I barely even used the SD, and when I really needed it, it wasn't there for me, so what the heck.
Solution in a nut-shell: This thread, a straw from Wendy's, and a lot of hot air.
What can I say? The sucker works.Macbook Pro 4th Gen, Mac OS X (10.5.8)
Currently Being ModeratedApr 17, 2010 8:57 AM (in response to jannee)Hi jannee,
I'm experiencing similar trouble with my GSA-S10N. It would spit out DVDs under OS X, Windows or even while booting OS. I've even flashed the drive with Dell's firmware, but it keep behaving the same way. I rarely even use the drive, especially for DVDs. Last week I've grabbed some CDs with no issues and I've played a couple DVDs in the past with no issues, however now it won't mount a single one.
Can you explain how you fixed yours? (can't see your email)
DomEarly 2009 MBP, Mac OS X (10.6.3)
Currently Being ModeratedApr 17, 2010 8:25 PM (in response to Dom on Mac)I tend to go through elaborate justifications to buy Apple products. But to lose the basic functionality of a cd/dvd reader in a $2,000+ computer is ridiculous. And that is is so widespread, for so long, and still not addressed is shameful for the company.
Like everyone else, weird superdrive problems. Elaborate work arounds to try and get files that I need.Unibody Macbook Pro Late '08, Mac OS X (10.6.2)
Currently Being ModeratedApr 18, 2010 2:55 PM (in response to Gryff)I'm not really expecting an answer, but I'm having the same problem as well.
And I've tried a bunch of fixes, resetting pram, repairing permissions, cleaning, and more. I feel as though Apple has been a bit silent on the matter. I hope the bug is software related, and a fix is in the works.Macbook Core 2 Duo, Power Mac G4 1.4 ghz, Mac OS X (10.6.3), 10.5.8 on PowerMac G4...
Currently Being ModeratedApr 19, 2010 11:54 AM (in response to Thinking_Different)In future the best option to buy USB dvd I think.
apple better than pc? is better the first year and a year or two later is rubbish limited. Sorry but true. $ 4,000 or so to not be able to update hardware.MacPro 1.1, Mac OS X (10.5.8)
Currently Being ModeratedApr 20, 2010 12:27 PM (in response to fekimoki)Memorex CD/DVD OptiDisc is the FIX!
I just returned from the Genius Bar at my local Apple store. They ran their diagnostic discs which oddly did not eject. My MBP is a little over a year old, since I purchased it. I've used the UJ-868 w/ KB19 FW a hand full of times since I generally download content. So, why would a barely used drive fail from less than normal usage? You would have to change the Matsushita MTTF to 10x! Laughable.
So, naturally, I'm about 27 days outside of Apple's warranty, and I didn't purchase Apple care (extended warranty). I left with the Genius asking for $240 USD to replace this drive onsite tomorrow with about a 2 hr. turnaround. But, I was suspicious, because after he ran the diags, I put one of my CD's back in and it worked. After my appointment, I went to the coffee shop, and started shoving different discs in. You see, it did play DVD movies, just not CD's. The drive apparently housed two separate lasers, and the explanation I was given, was that the CD portion was kaputt.
Therefore, with nothing to lose, why not try the cleaning disc, since the drive (in their eyes) needed to be replaced.
I popped it in, it ran it's routine for less than 10 seconds, and VOILA! All my discs play, no intermittence, fixed!
If you are told to replace, and you are out of warranty, then I recommend you not hand over your MBP so fast. Try this first.
Cheers,MBP 2.4 GHz, Mac OS X (10.6.3), none
Currently Being ModeratedApr 20, 2010 4:22 PM (in response to byte_savvy)Just a follow up. STILL WORKING!
The more I thought of this, the more irked I got. I could have been out a lot of dough. What if you are Matshita (a.k.a. Panasonic), finger pointing usually goes to the component in question. Would it inconvenience Apple Support to tell users with this issue to give the inexpensive cleaning ($10) route a try, especially if you are out of warranty? Instead, you've got people all over the boards talking about firmware issues, latent defects, and conspiracy theories. Going to elaborate measures to solve this with secret handshakes and hacks. I must of skimmed 5 dozen posts on this thread alone. The drives are mostly good, they just need TLC like everything else.
I got to researching, and although I couldn't find any published MTTF, or MTBF data on the UJ-868, again, I barely used this drive in the space of a year. And, when I needed it most, it didn't work. Hard to fathom mechanical, catastrophic failure from an estimated sub 1 hour of duty life?
Anyway, hope my experiment can benefit someone else in the same position.
Message was edited by: byte_savvyMBP 2.4 GHz, Mac OS X (10.6.3), none
Currently Being ModeratedApr 22, 2010 4:06 AM (in response to byte_savvy)I know this is not a permanent solution and I dont even know if it is safe for the laptop but it works for me. When I insert the DVD/CD into the drive, I hold my laptop up with the keyboard at about 60 degrees level to the table and then push the CD in, I hold it there till I can feel the CD rotating and then place the laptop back to its position again. My Macbook Pro is also just over 2 years old and this is my second DVD drive!Macbook Pro 15", Mac OS X (10.6.3)
Currently Being ModeratedApr 22, 2010 10:44 AM (in response to Gryff)Has everyone who has this SuperDrive problem noticed that it happened right after the latest 10.6.3 Update? I'm in Iraq, yes, it's dusty, and that's why I clean my computer. It's pretty amazing that when I called customer service, their response was to take it in and probably buy a new drive since it just fell out of it's 1 year warranty about a month ago. I told them it seemed more inclined to be a firmware issue. Can you guess their response? "Well, it's your risk by installing updates, it's in the disclaimer, we aren't obligated to help you." Really? I dropped over $4K on this thing and that's the kind of support I get? I was told that they know nothing of this problem existing, but said there was a link to a process to somehow reset the driver?(he called it something else with acronyms) and then never emailed me the link. I decided to finally check out some of these discussions, and it looks like Apple's customers know more about their computers than Apple Tech's seem to, or at least have a little more common sense with answers. This is my first post, and I"m going to use it to say that APPLE CUSTOMER SERVICE, YOU SUCK!
Model Name: MacBook Pro
Model Identifier: MacBookPro5,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP52.008E.B05
SMC Version (system): 1.42f4
Capacity: 251 GB (251,000,193,024 bytes)
Model: APPLE SSD TS256
Disk Description : HL-DT-ST DVDRW GS21NMacbook Pro 17", Mac OS X (10.6.3), Model Name: MacBook Pro Model Identifier: MacBookPro5,2 Processor Name: Intel Core 2 Duo Pro