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ITunes Rolldback During Install On  Windows 64 Bit

3403 Views 8 Replies Latest reply: Apr 7, 2010 4:21 PM by GuardianOfLight RSS
GuardianOfLight Calculating status...
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Mar 28, 2010 12:52 PM
Just upgraded my machine to 64 Bit Windows Ultimate and am trying to install the 64 bit version of iTunes, each time I try it gets to copying files before it rollsback and says iTunes could not be installed at this time. I have tried removing all traces of the files and directories and installing in other directories but I am having no luck installing the program
Intel Quad Core, Custom Built, Windows 7, 64 Bit Windows 7
  • lil.banchik Calculating status...
    There is some kind of issue with the Bonjour installation in iTunes 9.1. My best suggestion is, unless you need 9.1 for syncing an iPad, do a complete uninstall including all apple mobile services, bonjour, etc. and then reinstall 9.0.3. You can find that version by googling for it (I'd post the link but the last time I did that Apple pulled my post).
    Good luck
    Dell XPS 9000, Windows 7
  • brian555 Level 1 Level 1 (25 points)
    @GuardianOfLight,

    Yes, this Apple Mobile Device Support (AMDS) problem is what I've been talking with Apple Support on since 4/1/10. Basically, AMDS is not being installed and there is no way to install it individually.

    From before I contacted Apple Support and since then, I would say that I've done about 6 complete uninstalls and re-installs including creating installation log files. From the log file, which is thousands of lines long, I have identified (and told Apple) that netaapl64.inf is either missing or in the wrong format in the iTunes 64-bit installation. It is one of the files needed for AMDS installation and when the iTunes Install fails to open it, the AMDS installation part of the iTunes 64-bit install is backed out.

    Apple Support will be reviewing all the info that I've provided early this week. They've been kind of busy with the iPad

    I'll post an update (hopefully, a solution) as soon as I have that.
    PC, Windows 7, iPhone 3G with OS 3.1.3; Windows 7 64-bit
  • brian555 Level 1 Level 1 (25 points)
    @lil.banchik,

    No, the problem that I'm having (and I would assume GuardianOfLight too) does not appear to be Bonjour-related. That installs just fine. My note, just posted, describes my findings and what I'm doing about it.

    I do see that others are having Bonjour-related problems so maybe there's multiple problems with iTunes 9.1 installations...
    PC, Other OS, iPhone 3G with OS 3.1.3; Windows 7 64-bit
  • lil.banchik Level 1 Level 1 (30 points)
    I'll take your word for it but most people who've been able to remove Bonjour 2.x or at least disable it with the services manager are reporting that that seems to solve the problem for now as least as far as getting iTunes running again. I agree there's a MAJOR issue with this release. If Apple was being honest they should pull it for now before more people get into trouble with it.
    Dell XPS 9000, Windows 7
  • brian555 Level 1 Level 1 (25 points)
    @lil.banchik,

    The Bonjour service is not the problem that I'm seeing. Disabling Bonjour does not my iPhone 3G to sync. I can synce with 2 other iPods successfully. My problem is that Apple Mobile Device Support (AMDS) is not being installed.

    There should be directory called "Mobile Device Support"(with a whole lot of directories and files under "C:\Program Files (x86)\Common Files\Apple\" and AMDS is not getting installed.
    PC, Other OS, iPhone 3G with OS 3.1.3; Windows 7 64-bit

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