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3403 Views 8 Replies Latest reply: Apr 7, 2010 4:21 PM by GuardianOfLight
Currently Being ModeratedApr 4, 2010 5:01 PM (in response to GuardianOfLight)Managed to get itunes installed but when I try to sink to my Iphone I get this error message:
'itunes requires a newer version of Apple Mobile Device Support. Please Uninstall both Apple Mobile Decive Support and iTunes then install itunes again'
When I try to do this I get the rollback as before. When I try to download and install the involved programs seperatly using the Apple Software Update, the AppleMobileDeviceSupport64.msi will rollback during insatallIntel Quad Core, Custom Built, Windows 7, 64 Bit Windows 7
Currently Being ModeratedApr 4, 2010 6:17 PM (in response to GuardianOfLight)There is some kind of issue with the Bonjour installation in iTunes 9.1. My best suggestion is, unless you need 9.1 for syncing an iPad, do a complete uninstall including all apple mobile services, bonjour, etc. and then reinstall 9.0.3. You can find that version by googling for it (I'd post the link but the last time I did that Apple pulled my post).
Good luckDell XPS 9000, Windows 7
Currently Being ModeratedApr 4, 2010 6:35 PM (in response to GuardianOfLight)@GuardianOfLight,
Yes, this Apple Mobile Device Support (AMDS) problem is what I've been talking with Apple Support on since 4/1/10. Basically, AMDS is not being installed and there is no way to install it individually.
From before I contacted Apple Support and since then, I would say that I've done about 6 complete uninstalls and re-installs including creating installation log files. From the log file, which is thousands of lines long, I have identified (and told Apple) that netaapl64.inf is either missing or in the wrong format in the iTunes 64-bit installation. It is one of the files needed for AMDS installation and when the iTunes Install fails to open it, the AMDS installation part of the iTunes 64-bit install is backed out.
Apple Support will be reviewing all the info that I've provided early this week. They've been kind of busy with the iPad
I'll post an update (hopefully, a solution) as soon as I have that.PC, Windows 7, iPhone 3G with OS 3.1.3; Windows 7 64-bit
Currently Being ModeratedApr 4, 2010 6:38 PM (in response to lil.banchik)@lil.banchik,
No, the problem that I'm having (and I would assume GuardianOfLight too) does not appear to be Bonjour-related. That installs just fine. My note, just posted, describes my findings and what I'm doing about it.
I do see that others are having Bonjour-related problems so maybe there's multiple problems with iTunes 9.1 installations...PC, Other OS, iPhone 3G with OS 3.1.3; Windows 7 64-bit
Currently Being ModeratedApr 4, 2010 6:39 PM (in response to brian555)I'll take your word for it but most people who've been able to remove Bonjour 2.x or at least disable it with the services manager are reporting that that seems to solve the problem for now as least as far as getting iTunes running again. I agree there's a MAJOR issue with this release. If Apple was being honest they should pull it for now before more people get into trouble with it.Dell XPS 9000, Windows 7
Currently Being ModeratedApr 4, 2010 6:52 PM (in response to lil.banchik)@lil.banchik,
The Bonjour service is not the problem that I'm seeing. Disabling Bonjour does not my iPhone 3G to sync. I can synce with 2 other iPods successfully. My problem is that Apple Mobile Device Support (AMDS) is not being installed.
There should be directory called "Mobile Device Support"(with a whole lot of directories and files under "C:\Program Files (x86)\Common Files\Apple\" and AMDS is not getting installed.PC, Other OS, iPhone 3G with OS 3.1.3; Windows 7 64-bit
Currently Being ModeratedApr 7, 2010 4:06 PM (in response to GuardianOfLight)I do need to use the latest itunes becuase my music library (which is very large and I would rather not have to recreate it) was created with the latest 32 bit version and the older version of itunes does not like it so what I am trying now is to install the older version as per the above and the download the updates and only install the latest itunes to see if that will workIntel Quad Core, Custom Built, Windows 7, 64 Bit Windows 7
Currently Being ModeratedApr 7, 2010 4:21 PM (in response to GuardianOfLight)well it sounded like a good idea, rolling back againIntel Quad Core, Custom Built, Windows 7, 64 Bit Windows 7