12 Replies Latest reply: Apr 23, 2010 2:14 PM by BellaHMB
BellaHMB Level 1 Level 1 (0 points)
Got my Canon MP490 to use with Snow Leopard after reading that it would work with it. Set it up,
got an error message so called Canon, downloaded all drivers, software. Tried to print, no go.
Keeps saying "preparing".

Any suggestions on what I can do now??

IMac, Mac OS X (10.6.2)
  • 1. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    And this was the message:

    Error Number : 311 Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error.
  • 2. Re: Canon MP490- canon couldn't help :(
    PAHU Level 6 Level 6 (14,520 points)
    Try running a reset printing system.

    *How to Reset the Printing System*

    1. Open System Preferences > Print & Fax
    2. Move your mouse over the Printers list
    3. Hold down the Control button and click the mouse (or right click if supported).
    4. Click "Reset printing system ..."
    5. Restart your Mac

    This will remove your printer queues but not your printers drivers. So you will need to add your printer queue again by opening Print & Fax, clicking + and selecting the MP490 in the list.
  • 3. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    Thanks but that didn't work either..... I was trying this new Canon as my previous HP printer had scanning and sometimes printing problems too. Hopefully someone will have an answer!
  • 4. Re: Canon MP490- canon couldn't help :(
    PAHU Level 6 Level 6 (14,520 points)
    Are you using a different USB cable to what you were using with HP? Maybe this was causing your issue previously?

    If you do have a new USB cable, then are you connecting the cable directly from the MP490 to the Mac? The Canon's don't work that well when there is a USB hub sitting between itself and the Mac.
  • 5. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    Im using the same USB cable to connect it to my imac. ??
  • 6. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    Actually, is there any other way to connect them? I have an airport extreme which I use for wireless
    but I dont think the MP490 works with it.
  • 7. Re: Canon MP490- canon couldn't help :(
    PAHU Level 6 Level 6 (14,520 points)
    The MP490 does not have built-in wireless. It only has a USB port. You could connect the MP490 to the Airport Extreme via USB cable, but if the USB cable is not working correctly then it will cause errors also. Still, it would be worth trying.

    With the printer connected via USB to the Airport Extreme, you will have to add the printer queue again, still selecting the Default view. However, if all is okay with the connection, the printer will appear with its Kind column showing Bonjour, instead of USB which displays for a direct connection to the Mac. Select this 'Bonjour' MP490 and ensure the Print Using shows MP490 series before clicking Add.

    Once the new queue has been created, select it and then click Options & Supplies. Under the General tab, ensure your driver version is 10.30.3.0. If the driver is not showing this version, download the Canon v2.3 Driver Update from Apple and install this before continuing with testing the printer.
  • 8. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    Well...I realized my airport extreme is in the next room and would be a big hassle to run a cable to it that might not work. I did download the drivers that you linked and the same thing happens.
    Before I purchased this printer, I read reviews which said it works with SL but now it's not working for me and is so frustrating!

    Any other ideas? Thank you for your help.
  • 9. Re: Canon MP490- canon couldn't help :(
    PAHU Level 6 Level 6 (14,520 points)
    Could you open Print & Fax and select the MP490. Then click Options & Supplies and select the General tab. Now please provide the following information for;

    Queue Name:
    Driver Version:
    URL:
  • 10. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    Queue Name CanonMP490series
    Driver Version 10.30.3.0
    URL: usb://Canon/MP490%20series?serial=31383B

    Thank you again for trying to solve this problem!
  • 11. Re: Canon MP490- canon couldn't help :(
    PAHU Level 6 Level 6 (14,520 points)
    Thanks for the info. It confirms that the latest driver is being used and the connection is direct to the Mac.

    Are you able to scan from the MP490 to your Mac? If you cannot, then I suggest you buy a new USB cable and try connecting that between the Mac and the MP490.
  • 12. Re: Canon MP490- canon couldn't help :(
    BellaHMB Level 1 Level 1 (0 points)
    THANKYOU! The new cable fixed the problem

    You rock.