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iSight not working since update?

1692 Views 9 Replies Latest reply: Apr 25, 2010 7:44 AM by EZ Jim RSS
Nigel-66 Calculating status...
Currently Being Moderated
Apr 24, 2010 3:53 AM
Since doing an OS update my iSight is not being recognised anymore. Just get error message saying 'no web cam detected' in all applications.

Any ideas how I can get computer so see my iSight again as Skype and Photobooth don't see it?
Mac Pro 2.66GHz, Duel-Core Intel Zeon 3 GB RAM & 3 extra 500GB internal HDs., Mac OS X (10.4.7), Final Cut Studio 5.1.2
  • R C-R Level 6 Level 6 (13,780 points)
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    Apr 24, 2010 4:33 AM (in response to Nigel-66)
    Can we assume this is the original, Apple-branded iSight camera -- a separate unit attached to a Firewire port on your Mac Pro? Does it appear in System Profiler in the appropriate section (Firewire or USB, depending on its type)?

    Also, which OS update did you apply? Did you use the Software Update application to automatically install it or did you download it manually from Apple's web site? Was there anything unusual about installing the update that we should know about?
    2008 iMacs: 24"/3.06 GHz + 20"/2.66 GHz; White MacBook/2.4 GHz, Mac OS X (10.6.3), Kensington Trackball; Airport Extreme 802.11n; assorted iPods and older Macs
  • EZ Jim Level 7 Level 7 (21,255 points)
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    Apr 24, 2010 6:55 AM (in response to Nigel-66)


    http://support.apple.com/kb/HT2090




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight
  • CMCSK Level 6 Level 6 (10,200 points)
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    Apr 24, 2010 1:46 PM (in response to Nigel-66)
    Are you using an external iSight cam?




    I downloaded the 'combo' update to latest os.

    Did you repair permissions and restarted your computer after installing the combo update?
    Mac OS X (10.6.3)
  • EZ Jim Level 7 Level 7 (21,255 points)
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    Apr 24, 2010 2:47 PM (in response to Nigel-66)
    Nigel-66 wrote:
    Checked the above link EZ; no good.

    I downloaded the 'combo' update to latest os.

    In system profiler it says:

    FireWire Bus:

    Warning: Unable to list FireWire devices.
    Maximum Speed: Up to 800 Mb/sec


    Thanks for the new info. Well done.

    The 10.6.3 Combo Update with permissions repairs should have eliminated a faulty update.

    If merely restarting your Mac does not correct the problem, and if your iSight problem occurs in more than one app and more than one user account, the reset suggested in http://support.apple.com/kb/HT2090 often restores proper function of inbuilt iSight.

    ( For external iSight, see http://www.ralphjohns.co.uk/EZJim/EZJimpage4.html )

    However, if after carefully following all these suggestions, your built-in iSight still does not show as a USB device in your Mac's System Profiler (as a Firewire device if you use external iSight), yours is most likely a hardware problem. In that case, contact Apple or an Apple-Authorized Service Provider for service.




    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight
  • R C-R Level 6 Level 6 (13,780 points)
    Currently Being Moderated
    Apr 24, 2010 4:45 PM (in response to Nigel-66)
    Carefully reread the section in the Apple support article about *Standalone iSight cameras*, paying special attention to step 5, "Make sure the FireWire cable is good." Since information about your iSight camera is not appearing in System Profiler, this indicates a problem with the cable, the iSight itself, or a conflict with something else on the FW bus if there is anything else on it.
    2008 iMacs: 24"/3.06 GHz + 20"/2.66 GHz; White MacBook/2.4 GHz, Mac OS X (10.6.3), Kensington Trackball; Airport Extreme 802.11n; assorted iPods and older Macs
  • EZ Jim Level 7 Level 7 (21,255 points)
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    Apr 25, 2010 7:44 AM (in response to Nigel-66)
    Nigel-66 wrote:
    Fixed. It was external FireWire 800 hard drive. I unplugged it, re-booted with iSight also unplugged. Then plugged both in and it works fine. Thanks for getting me there.


    You're welcome.

    Hardware conflicts are not uncommon for us external iSight user.

    Thanks for letting us know you got what you needed.

    EZ Jim



    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.3)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.3)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight

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