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Downloading FCS client when hosting other websites

4433 Views 13 Replies Latest reply: May 11, 2010 5:19 AM by John F. Whitehead RSS
brentcrilly05 Calculating status...
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Apr 26, 2010 8:22 PM
Hi Guys,

I have a client who is hosting a few websites on their xserve but also just installed Final Cut Server. That have contacted me as the cannot access final cut server to download the client app in their current situation. It brings a 404 page up. I have not looked in to the issue to deeply but wanted some ideas on how to get FCS working when hosting other websites.

Thanks in Advance

Brent
MBP 15" x 2 - MacMini Server - iPhone - iPad (if Aus wasnt delayed ;-), Mac OS X (10.6.3)
  • wilsonbyu Calculating status...
    I really wouldn't recommend doing it, but I guess you have some options. You might want to see if they can move the other websites to a different port. FCS has been really picky about web services whenever I have tried to mess with it, plus it isn't very customizable like apache is. You might try the web hosting discussion too.
    MacBook Pro 2.33 GHz, Mac OS X (10.6.2), and Windows 7
  • John F. Whitehead Level 2 Level 2 (380 points)
    Make sure the path to /finalcutserver has not been removed. This may help:

    Final Cut Server: Cannot connect to Java Web Start with a web browser
    http://support.apple.com/kb/TS1610

    If that's not it, look at the Web server logs to see what the error is.
    MacBook Pro, Mac OS X (10.6.3)
  • Minas Morgul Calculating status...
    Did you set up a proper redirector, so that requests to 'http://<ip-of-system>/finalcutserver' go to the right place?
    macbook, Mac OS X (10.5.2)
  • John F. Whitehead Level 2 Level 2 (380 points)
    Do what I outlined above and that should get you on track - look at your log and follow the steps in the technote...
    MacBook Pro, Mac OS X (10.6.3)
  • InfiniTech Calculating status...
    Before the Official Fix for fixing a /finalcutserver app not downloading on a server that was upgraded to 10.6 I discovered that the finalcutserver folder is still inside the available sites on the server's webserver>documents folders. If you're familiar with the Web settings in Server Admin, the sites tab will allow you to create a new redirect for your <servername>/[Final Cut Server Application Files] path. I used /fcs instead /finalcutserver. As long as your users can download the java app it doesn't matter if you change which webfolder they access their initial download from.
    32 iPad Wi-Fi, 16GB iPhone 3GS, Quad-Core MacPro 2.66GHZ, Mac OS X (10.6.3)
  • John F. Whitehead Level 2 Level 2 (380 points)
    Sounds like it can't find the 0000any_80.conf file. That should have been set up in an earlier step - make sure that command got executed correctly.
    MacBook Pro, Mac OS X (10.6.3)
  • John F. Whitehead Level 2 Level 2 (380 points)
    That doesn't have the mod_rewrite block it should have to do the redirect. See that doc again and put in the appropriate block for your version of FCSvr, and make sure the paths are correct.

    If it still doesn't work, look in your Apache access & error logs to see where it's trying to go.
    MacBook Pro, Mac OS X (10.6.3)
  • John F. Whitehead Level 2 Level 2 (380 points)
    All I can suggest without seeing the system is to look at the error logs to see what paths are giving the error, and make sure those paths exist and have the correct permissions.

    That other link mentions issues with an altered php.ini, so make sure that's not the case too.

    The answer probably lies with HTTP issues, so you may want to troubleshoot with a local webmaster guru.
    MacBook Pro, Mac OS X (10.6.3)

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