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iPad 3G ATT Activation with PO Box on Credit Card?

13207 Views 26 Replies Latest reply: Sep 14, 2010 3:46 PM by Hydrogen76 RSS
  • tacomadriver Calculating status...
    I had the same thing happen. I called AT&T and you all know the rest of the story. I was absolutely flabbergasted. The support agent I spoke with was polite and understanding I told her it didn't help and just made no sense. Neither did the recommended solution of changing the billing address for sign up purposes and changing it back. However when I called my credit union it was no problem to change address which was immediately done. I signed up with AT&T without issues. After getting their confirmation I changed back my address but had them keep the physical address as a secondary one. I just hope the next 3G period billing goes smoothly.
    MacBook Pro 2.2, Mac OS X (10.6.3), iPad 3G 16GB
  • desquer Calculating status...
    Currently Being Moderated
    May 1, 2010 5:50 PM (in response to Tamara)
    Fix is here: -Box-for-an-address/m-p/1924863

    I am remote in a mountain community, with no physical US mail delivery, just government issued PO boxes. Just activate with the PHYSICAL address of a/the Post Office in your zip code and all is well!!

    MacBook Pro, Mac OS X (10.6.3)
  • Darrell Hill Calculating status...
    Currently Being Moderated
    May 2, 2010 10:24 AM (in response to Tamara)
    Took iPad to At&t store. After a sales rep listened to my address problem, she got the manager. The manager tried see the problem, he then call AT&T came back and looked at iPad again re-booted and still no address solution. I ask if other iPad owners have stopped in the store with this problem, he said " up until today we had none, but today I was the fourth." One customer tried to use 5 different credit cards all with the "Street" address - did not work. I could see the manager was frustrated. He went in the back room and called his AT&T office, came out and said there was a problem I they were trying to fix it, said Apple and AT&T were going back and forth on who was at fault. I said I would wait a day and see what happens. Just as I was about to leave another customer was directed to the manager and pulled out his iPad. I said to the manager "here is number five for the day.

    After reading several post here is wait I did for SOLUTION:

    I entered all my information, credit card number etc., but for the address I put in my Post Office address and zip. I had to do this two times but then it processed. I am now on a data plan.

    Make sure that in your "settings" that the "APN" is blank and "cellular data is" ON and "data roaming" is ON, you can change after a successful sign up. HOPE THIS HELPS.
    g4 iMac, Mac OS X (10.5.7)
  • Darrell Hill Level 1 Level 1 (25 points)
    Sorry for type -o's in last post.
    g4 iMac, Mac OS X (10.5.7)
  • Mac Beep Beep Level 1 Level 1 (60 points)
    Can I use my credit card in Canada when I come down there to the US with my iPad I bought from the Apple store or do I have to go to a AT&T store to fix this.
    imac 24, Mac OS X (10.5.7)
  • TogotheDog Calculating status...
    I had my credit card company make the (temporary) change. FWIW, the change was instantaneous. I'll change it back soon! Now if we could only get the banks into the 21st century and support separate billing and mailing addresses! Ha... That will probably take an Act of Congress...
    PowerBook Pro
  • Pancake Bill Calculating status...
    Here's a pretty clever workaround for anyone having issues activating their cellular data plan due to either a PO Box address or an address validation issue: buy a Visa gift card and use that for activation. Since these cards aren't tied to a specific physical address, you can use the card and an address that AT&T recognizes and accepts.
    iMac i7 Quad Core, Mac OS X (10.6.3)
  • mossmanj Calculating status...
    A FIX. I have a PO box billing address. To get the "thing" to work I just stuck in my home address as the address number, but put in my billing address city and zip. It worked. Silly software!
    mac pro, Mac OS X (10.4.10)
  • Mr GSE Calculating status...
    There is good news and bad news. The bad news is when AT&T goes to charge your card next month, it will kick back because the billing address does not match. The good news is I found the solution........Google the post office where you have the PO box, and enter that street address. It will allow your credit card to be verified, without entering the actual "PO Box" text which AT&T is looking for. It works, and will keep working each month as the PO Box address is the same as the street address for the post office.
  • everrest Calculating status...
    Currently Being Moderated
    May 3, 2010 8:01 PM (in response to Mr GSE)
    AT&T has updated the registration to allow for using a PoBox for billing and entering a "service address" separate. In order to get the registration to work the service address must be in a 3G coverage area.
    I think the phone # is based on the service area.
    AT&T needs to change the prompt during a failed registration to state that the "service address" is not in a 3G coverage area. It took about 5 min for the 3G to work after registration. You will still get service in an Edge area where 3G is not available.
    I had to use my company address in a 3G area to make mine work.
    iPad 3G, iPhone OS 3.1.3, Pobox failed bad address
  • dgl735 Calculating status...
    I normally have a 3g account with Rogers in Canada, but decided to try ATT for an extended visit in the US to avoid roaming charges. I dropped in to an ATT store and after some rapid searching of databases, they decided that it was perfectly alright to just give me a SIM card, no charge. I ran up against the problem that ATT's software can't handle a Canadian billing address. I then tried the Visa gift card solution. That didn't word initially. You have to register the card online and set up a name and address profile, and then wait a couple of hours for it to become active. The ipad was able to activate a data plan once the registering and waiting had been done. A downside is that there is a $4 fee tacked on to the price of most gift cards at the time of purchase. An upside is that with an exact amount gift card, you won't have to worry about forgetting to cancel an automatically renewing credit card charge.
    mini -g4
  • Hydrogen76 Calculating status...
    Darrell Hill wrote:

    After reading several post here is wait I did for SOLUTION:

    I entered all my information, credit card number etc., but for the address I put in my Post Office address and zip. I had to do this two times but then it processed. I am now on a data plan.


    This would not work for me because my Post Office's physical address is NOT in the same Postal/Zip code as the boxes within the Office's location. In other words, all of the P.O. Box's including mine which is my bill-to Zip code, DO NOT match that of the physical street address zip code for the post office.

    Now what?
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