This discussion is archived
5547 Views 4 Replies Latest reply: Jun 30, 2010 7:46 AM by Mac Medic (be@MacOSG.com)
Currently Being ModeratedMay 10, 2010 5:48 AM (in response to Mac Medic (be@MacOSG.com))Over the past decade or so that's the kind of service I've received.
It's one of the reasons I've stuck with Apple.MacBook Air SSD (all-time favorite Mac), Mac OS X (10.6.3)
Currently Being ModeratedJun 30, 2010 7:46 AM (in response to Mac Medic (be@MacOSG.com))I just had to share another exceptional Apple support experience. Recently, my 2008 MacBook Pro (out of warranty) started having trackpad issues. I found out the problem was the battery was swelling in the case putting pressure agains it. I called Apple support and the first guy I talked to said they would replace it under warranty because it was considered a safety issue. He handed me off to another person that wanted to ask me a bunch of questions, like if I got burned, if there was a fire, if there was any smoke, etc. After answering no to all of them, he puts me on hold and comes back to tell me that the battery would not be cover under warranty and that I would have to pay around $125.00 for it! I told him I wasn't going to pay it and asked to be transferred to Apple Customer Relations. A guy from ACR comes on the line and I explained the situation to him. He apologized for the second guy refusing to OK a new battery and said he was going to send one out right away--free of charge. This guy was so nice, he even gave me his direct phone number and told me to call him if I ever have a problem again. I thought that was real personalized service.
Anyway, the moral of the story is, if you ever have a Apple issue you are not happy about, call Apple Customer Relations. In all my experiences with them, they genuinely care about their customers and will do what it takes to make them happy.2.53Ghz 2008 MacBook Pro • 500GB HD • 4GB RAM, Mac OS X (10.6.3), 1.6Ghz MacBook Air • 3 iPods • iPhone 4 • 3G iPad * AppleCare