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vertical lines - there for sure

223844 Views 597 Replies Latest reply: Jan 31, 2014 10:37 AM by dpalic RSS Branched to a new discussion.
  • FlowFusion Calculating status...
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    Mar 23, 2010 2:59 PM (in response to pbcubed)
    Hate to be here but, mines have started. This *****.
    iMac, Mac OS X (10.6.2)
  • Reuben Feffer Level 2 Level 2 (195 points)
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    May 12, 2010 11:34 AM (in response to FlowFusion)
    Quick update. Today my third vertical line appeared. So the pattern so far is...

    • 08 February 2010: First vertical line (yellow)
    • 09 March 2010: Second vertical line (cyan)
    • 12 May 2010: Third vertical line (magenta)

    It seems that a vertical line shows up once every 1-2 months. I'm still waiting to replace this 17-inch iMac with a 21.5-inch model, but I'm still not convinced that the yellow tinted screen, and high pitched noise, problems are solved.

    Message was edited by: Reuben Feffer
    iMac (21.5-inch, Late 2009, Week 47), 3.06GHz, 4GB RAM, Mac OS X (10.6.3), iPhone 3GS (16GB), Apple TV (160GB)
  • Hig116 Calculating status...
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    May 13, 2010 12:09 PM (in response to pbcubed)
    Good News! I have this same issue and am getting it repaired for free.

    I started by calling Apple who scheduled me a time to go by my local store. The local store told me that there was an extended warranty to repair this but it had ended.

    I returned to my office and called Apple again and explained that it didn't make sense to end a warranty for a manufacture's defect. I was past up to level-two support who told me that the local store was wrong and that this problem had NO EXPIRATION DATE. So I am stopping by today to get it repaired for free.

    So, call and talk to Apple, if the person tells you it's not covered, tell them to review my ticket to find that it is. My case number is 161121397.

    Good luck,
    Keith
    iMac 17", Mac OS X (10.5.8)
  • Marcelo Lucas Calculating status...
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    May 23, 2010 9:31 AM (in response to Hig116)
    I am experiencing the same issue. I called Apple yesterday, and I will be going to an Apple store next week. Did you get yours fixed? If so, how long it took? What did they do? Do they have to ship the unite somewhere else to have it fixed, or can they do it on site?

    This is unbelievable! It appears that lots of people are having this problem.
    Thanks!
    iMac 24" Early 2009
  • martin mr Level 1 Level 1 (0 points)
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    May 31, 2010 2:52 PM (in response to edis)
    imac 17" 2.0ghz core2dou, 160gb, 10.6.3 serial W86***WAR - same problem, my first pink vertical line, APPLE MAKE GLOBAL RECALL
    Macbook Pro 17", iMac 20" 2.66mhz, 2gb ram, Mac OS X (10.6.2), Macbook Pro 17" 2.33 core2duo, 4gb sdram, 320gb hdd, ati x1600 256mb
  • NewMac1 Calculating status...
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    Jun 6, 2010 2:05 PM (in response to martin mr)
    My iMac also recently developed pink vertical line. It is 17 inch Early 2006 iMac. I bought iMac from Apple authorized dealer in Egypt in 2006. Now a days I live in UAE. Warranty, I believe is expired. Would Apple store in UAE repair this free of cost as being suggested in this thread elsewhere? Apprecite advice.
    Imac Intel Dual Core, Mac OS X (10.6.3), Serial # W8603GC3U2N
  • PR Gal Calculating status...
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    Jun 7, 2010 4:30 PM (in response to NewMac1)
    Add me to the list . . . my Mac is only 2.5 months old and flickering vertical line appeared 2 days ago. (Solid yellow when against a black background.) Didn't have time to slog through all 30 pages here to see if anyone with a latest generation iMac has also posted, but flabbergasted at how far back this issue seems to stretch! Calling Apple shortly . . . better be a warranty issue!
    27" iMac 2.66 GHz Intel Core i5, Mac OS X (10.6.3)
  • mshearer6 Calculating status...
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    Jun 8, 2010 3:09 PM (in response to edis)
    So...I am joining the group with my little 1" line near the bottom of the screen. It appears a bluish green and starts from the bottom about 1/3 the way from the left side of the screen. They gave me a bunch of system resets that did not work. This is our business system and we cannot afford to be without the computer for a repair. Computer is 6 months old. This is also my first Mac experience, so I am very disappointed. Does anyone have this problem fixed but it happened again with a new display?
    IMAC 20.5" 2009 LATE EDITION
  • PR Gal Level 1 Level 1 (30 points)
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    Jun 8, 2010 5:56 PM (in response to PR Gal)
    Update: After checking if there were any firmware updates that addressed this issue that I may not have installed (not the case), Apple Phone Support made appt. for me to take iMac back to Apple store on Saturday for hands-on hardware troubleshooting. Will post results after. (BTW, have to give support a big thumbs up--described problem online; selected time for call back; got call within 1 minute of selected time; very courteous, friendly & helpful.)
    27" iMac 2.66 GHz Intel Core i5, Mac OS X (10.6.3)
  • karenmine Calculating status...
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    Jun 9, 2010 1:58 PM (in response to edis)
    I also got vertical lines in my IMAC which is early 2006 serial number W860XXXXU2N, got the first one 2 months ago, and now i have 4 blue and 1 pink line in my screen.
    I bought the computer in japan, and brought it to Brazil, and called apple care here... what they said that they wouldnt fix it for free... They told me that there were 3 years extended warranty but it was all gone already and I would have to take it to a authorized store to fix it, called the store and the price for repair would cost around U$500, which I find too expensive, a new PC screen would cost U$200!!
    I even called US apple care, but they said that they couldnt do anything!!!
    and he also said that i wouldnt expect the computer to work for more than 3 years without having problems... WHAT??? I expect apple computer to work fine untill I find it obsolete and buy a new one as I did with my old PCs!!! by the way I did bought a macbook pro before having this problems with my imac desktop, now i wish I hadnt!!!
    imac duo core, Mac OS X (10.4.11), W860 XXXX U2N
  • robotbunny89 Calculating status...
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    Jun 10, 2010 9:34 AM (in response to edis)
    hey guys I have good news
    my line showed up last week when I got back from vacation. Today I took it to the Apple store and they are repairing it for free. Apparently this is a common problem and they will fix it fro free if your Serial # lies with in their range of affected computers. Mine's a first gen intel 2006 iMac SN is W86XXXX6U2N so if you have this problem take it into your local tor and see if your serial # falls within their list
    iMac (intel), Mac OS X (10.6.3)
  • DeniseL Calculating status...
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    Jun 12, 2010 3:09 PM (in response to Hig116)
    Keith,

    Jut want to thank you for the advice and for listing your case #.

    I started to get the lines on my display last year and after checking with a few people, figured I would eventually have to get a new computer. I called support this morning and got the same response as you. I told the guy that I had done some research and was aware of a law suit filed regarding the issue and he informed me that there were repairs being covered, but of course not for my model. I gave him your case # and he reviewed it and told me that your's had been covered, but the program had expired and mine was different anyway, soooo I asked for level 2 support waited a few miinutes and the same guy comes back with "good news it appears that there is a fix for you, sorry for the misunderstanding and can I schedule an appointment for you?" I'm taking it in tomorrow morning.

    My case # is 164385527 if anyone would like to reference it. So glad I found this thread. Hopefully the problem will actually get resolved!
    17/2.0/1G, Mac OS X (10.4.11)
  • Sra. Milton Calculating status...
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    Jun 15, 2010 9:54 AM (in response to DeniseL)
    Hi everyone!
    Sorry about my english, in first place.
    My Imac (Intel CoreDuo, early 2006, 24") present same problems - vertical color lines, kernel panic and finally DEATH-. Just after reading Keith´s answer -thank you very much- I call Apple 902 and a very nice guy tell me, Apple extend warranty for vertical lines problem, but only in 17" machines! I can´t believe it!

    I´m pretty desperate. Someone with 24" Imac could solve the problem calling Apple?

    I live in Spain, the serial number of my Imac is W8642**GN

    Thank you!
    Imac 24" Intel CoreDuo 2006, Mac OS X (10.4.9), death by WOW syndrome
  • karenmine Level 1 Level 1 (0 points)
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    Jun 18, 2010 8:37 PM (in response to robotbunny89)
    Robotbunny89,
    do you have a case number? if you do would you mind to give me ? so when I call again apple care to fix mine I can use your case as an example... thanks!
    imac duo core, W860 XXXX U2N
  • Sra. Milton Level 1 Level 1 (0 points)
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    Jun 19, 2010 12:39 AM (in response to karenmine)
    Sure! First time I call they give me this incidence number 164268009
    Hope it helps!

    I made a mistake in my machine description, it´s a Imac 24" Intel CoreDuo2 LATE 2006
    Imac 24" Intel CoreDuo 2006, Mac OS X (10.4.9), death by WOW syndrome
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