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No AirTunes on remote speakers since latest Airport update in April 2010

4172 Views 10 Replies Latest reply: Jun 13, 2010 9:44 AM by faugusto.ti RSS
fozbear Calculating status...
Currently Being Moderated
May 9, 2010 4:45 PM
I recently updated Airport Express and now I cannot connect to the remote speakers, there is no option for speakers in the iTunes window like there used to be and no pop-up menu. The Airport works fine for the internet. Yes I have checked all the right boxes in preferences to "look for remote speakers". I also have an old laptop Windows PC which I did not update and it is working fine with the remote speakers. Can I "uninstall" the last update and revert to the previous version which was working very well?
Would appreciate any help.
Thank you.
iMac, Mac OS X (10.5.8), Airport Express 802.11n
  • PaulMN Calculating status...
    I'm having the same problem. Can't be sure if the problem started after an update, but I tried streaming music via iTunes (9.1.1) the other day and no sound came through. I clicked on the computer/airport express button in the bottom right corner of the iTunes window and after a couple of clicks the button completely disappeared. Now I can't get it to reappear.

    I tried iTunes (9.1.079) in my windows XP OS. It too doesn't give the option of connecting via AE. This seems to indicate it's not an iTunes issue, but perhaps an AE issue.

    Hope somebody out there has a solution - it would be greatly appreciated.

    iMac G5 17" w/superdrive; (pre iSight), 160 GB HD. 15" MBP 2.53 Ghz, 250 Gb HD, Mac OS X (10.4.11), Snow Leopard 10.6.3 & Windows XP on MBP, Yamaha/LaCie Lightscribe DL DVD burner
  • oldsoulsound Level 1 Level 1 (0 points)
    I am having the same issue. i just purchased my Airport Express, used the Airport Utility to configure and within minutes I am connected to the web. I tried to get iTunes setup and I see no pop up to select remote speakers.
    MacBook, Mac OS X (10.5.2)
  • Gareth Clark Calculating status...
    Same here. Was working, now it's not. All my software is up to date, I've re-set my Airport Express, the light is green but there is no option in iTunes to connect to speakers and the Airport Utility can't find the Airport Express. Annoying.
    MacBook Pro, Mac OS X (10.4.8)
  • Gareth Clark Level 1 Level 1 (15 points)
    Update - If I reset the Airport Express I can see the AE in the Airport Utility and when I configure it I get to the last screen in the Airport Utility when I am asked to press the 'Update' button to continue. I notice in the summary box that is says the Airport Express is to 'extend a network' rather than to 'join an existing network' which I had set it to. When I hit the update button, the light on the AE eventually goes green but there's nothing showing up in iTunes and it's not visible in the Airport Utility.

    If someone from Apple is reading this, please look into it as soon as possible.
    MacBook Pro, Mac OS X (10.6.3)
  • PaulMN Level 1 Level 1 (10 points)
    Update to my May 10/10 post. On Saturday I reset and updated the AE settings and lo and behold, the radio button in the iTunes window which offers the choice of using the airtunes remote speakers reappeared, after mysteriously disappearing 2 weeks ago. It's now Monday (the 24th) and the button is still there. This seems to indicate that it is an AE (Airport Express) issue rather than an iTunes issue.
    iMac G5 17" w/superdrive; (pre iSight), 160 GB HD. 15" MBP 2.53 Ghz, 250 Gb HD, Mac OS X (10.4.11), Snow Leopard 10.6.3 & Windows XP on MBP, Yamaha/LaCie Lightscribe DL DVD burner
  • shfonic Calculating status...
    Argh! I'm having the same issue. If anyone finds out how to resolve this issue, can they please post.


    Macbook Pro, Mac OS X (10.6.3)
  • shfonic Level 1 Level 1 (0 points)
    What did you mean by updating the settings?

    I've tried a factory reset and input the settings, it still doesn't show up. However if I have a look on the menu on my WiFi box, it says that the AE is connected to the Network... however I can't find it in the AirportUtility unless I do a reset on the AE (hold the reset button then plug in). Any help would be most appreciated...
    Macbook Pro, iMax G5, Mac OS X (10.6.3)
  • PaulMN Level 1 Level 1 (10 points)
    What I meant by 'update' is I reset the password of the AE. Once that's done the AE needs to update the information (the new password). As you probably know, it restarts and that is when I got the Airtunes radio button reappear on iTunes. It's been 5 days and iTunes continues to work via Airtunes. Hope this helps...
    iMac G5 17" w/superdrive; (pre iSight), 160 GB HD. 15" MBP 2.53 Ghz, 250 Gb HD, Mac OS X (10.6.3), Snow Leopard 10.6.3 & Windows XP on MBP, Yamaha/LaCie Lightscribe DL DVD burner
  • faugusto.ti Calculating status...
    Hi Guys,

    After many tests I found a solution. The problem is the IPv6, the default option is Automatically, when I changed this option to "Off" on each interface where the connection with AirTunes is used the connection happened instantly without problems.

    Hope this help you guys.

    Intel MacMini, Mac OS X (10.5.8)


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