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AppleTV keeps losing connection with iTunes; only solution is to reset it

19514 Views 63 Replies Latest reply: Jun 20, 2010 6:14 PM by medgirl RSS
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medgirl Level 1 Level 1 (5 points)
Currently Being Moderated
May 20, 2010 7:01 PM
For some reason recently my AppleTV keeps losing its connection with iTunes. After working fine for a few days, iTunes will no longer show the AppleTV. In Preferences, no AppleTV comes up. The only thing that seems to make it work again is to reboot the AppleTV and sync all over again from scratch by setting it up as a new device. It is of course a big pain to reload gigabytes worth of data again.

My AppleTV is connected to the network wirelessly via an AirPort Express. It connects to the internet fine, as do all of my other devices. Simply rebooting does not work - I have to set the AppleTV up again from scratch. iTunes just isn't seeing it.
iMac 20", Mac OS X (10.6.3), AppleTV
  • Graham Dombkins Level 1 Level 1 (50 points)
    I think this has been mentioned a few times before in the forums. The very first thing I would do is check my router. I had this exact issue for a bit. Till I started to reset the router each time (and not the ATV) and it came back fine every router reset.

    I then went a bought myself a new router and have not seen the issue since.
    27" iMac, Mac OS X (10.6.3), 13.5" MacBook, 8GB iPhone, 32GB iTouch, 160GB AppleTV
  • capaho Level 4 Level 4 (3,650 points)
    Your ATV may be dropping its wifi connection intermittently, which will disrupt the connection with iTunes even if it appears to be okay on the Internet. If it loses its network connection momentarily, it will re-establish it, so you won't see any disruption on the Internet, but iTunes does not appear to have the ability to re-establish a lost connection with an ATV.

    Try connecting your ATV by Ethernet cable and see if that resolves the problem.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    I haven't tried connecting it by ethernet because I don't have an easy way to do that without rewiring things.

    Some ATV owners are using powerline Ethernet adapters to get around that problem.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • Jolly Giant Level 7 Level 7 (25,430 points)
    medgirl wrote:
    Now I'm back to square one.

    is the firewall enabled on your Mac ? if so, did you turn it off to troubleshoot your issue ?


    15"MBP SR/C2D/2,4 GHz/4 GB  Mini 3,1/C2D/2.26 GHz/2 GB , Mac OS X (10.6.3),  TC 'sim-d' 500 GB  AEBSn  2x AX (b/g)  ATV 40 GB  Touch 2G OS 3.1.3
  • jaisn Calculating status...
    I have the same problem. At first, I thought this could be a network problem, due to the fact I was using a wireless connection (although no other wireless products had a problem). I added a powerline network hub this weekend and used it to connect my DVR, X Box and Apple TV. Apple TV is still losing it' connection, no other devices are.

    Mac Pro, Mac OS X (10.6.3)
  • capaho Level 4 Level 4 (3,650 points)
    My AppleTV worked for about 24 hours connected by ethernet, but now again iTunes can't find it to sync.

    Network dropouts by Ethernet are uncommon. Is your ATV randomly rebooting itself? That will cause it to drop out of iTunes.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • Winston Churchill Level 10 Level 10 (81,665 points)
    What is the IP of the tv.
    MP 2 x QC Xeon 3 Ghz, 12 GB RAM, Mac OS X (10.6.3)
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