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AppleTV keeps losing connection with iTunes; only solution is to reset it

19506 Views 63 Replies Latest reply: Jun 20, 2010 6:14 PM by medgirl RSS
  • Winston Churchill Level 10 Level 10 (81,650 points)
    I don't think there's much odd about that, that's the sort of IP an AE gives out, I assume your mac has an IP of 10.0.1.x

    ----------

    Do you have an extreme or an express, do you have any other routers in use.

    Message was edited by: Winston Churchill
    MP 2 x QC Xeon 3 Ghz, 12 GB RAM, Mac OS X (10.6.3)
  • capaho Level 4 Level 4 (3,650 points)
    I also think it's very strange that iTunes can see the AppleTV well enough to stream to it, but not to sync to it.


    The most likely explanation is that the network connection is getting dropped intermittently, either because of a problem with the ATV, the router, or the computer. Or, as I mentioned previously, possibly because the ATV is rebooting itself randomly.

    One thing the second Apple rep said was that the IP address for my AppleTV was weird.


    Routers sold for home use most commonly use the 192.168.0.0/16 range. Network addresses in the 10.0.0.0/8 range are more commonly used for VPNs and NATs, but they are still valid addresses, so it shouldn't matter, as long as your computer and your ATV are on the same subnet.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    I do still think it's odd, though, that iTunes can find the AppleTV for streaming even after that happens, but not for syncing.


    The processes of syncing and streaming are not entirely the same, so I suspect there is a key difference in the way iTunes handles the two that accounts for the discrepancy. There does seem to be ample evidence in this forum, however, that once the iTunes/ATV link has been interrupted due to a connectivity issue, iTunes can't recover it on its own.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    This thread goes back a bit. Have you tried deleting the iTunes app and then re-installing it?

    If you have tried every possible solution, the only thing left is to take your ATV to an Apple store or call AppleCare (assuming it's still under warranty).
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    I'm actually not sure how to do that on a Mac, since it came with iTunes pre-installed.


    You only need to delete the application file. You don't need to delete the preferences, and absolutely DO NOT delete the library folder or files. You can download iTunes from Apple's web site and re-install it from that.

    It is still under warranty, but not AppleCare.


    If it's less than a year old, it's covered by the AppleCare protection plan regardless of where you bought it.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    ...it does seem like deleting the preferences might be a good idea....


    The user preferences aren't important with a problem like this in OS X. It would be related to the way the OS X security scheme authorizes applications for port access, if the problem is actually related to the iTunes app. It is only necessary to delete and then re-install the application file to clear it through the app authorization process cleanly.

    ...since I don't have the AppleCare plan....


    I'm still not clear on that one. All Apple products include a one-year AppleCare protection plan, with two additional years as an optional purchase.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.
  • capaho Level 4 Level 4 (3,650 points)
    We'll see how that goes.


    Hopefully the replacement ATV will perform satisfactorily.
    iMac 2.4 GHz Core 2 Duo, MBP 2.53 GHz, Mac OS X (10.6.1), The more I think, the more I think I shouldn't think more.

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