Skip navigation

MacBook Pro (2010) Freeze

778488 Views 1,712 Replies Latest reply: Dec 21, 2012 12:21 PM by OtherMacGuy RSS
  • baseliner Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 10:20 AM (in response to califfo1975)
    No, it's not a replacement.. it's the original that I ordered CTO a day after the release and received a week later. Below is the info on the chipsets. It appears that there really isn't one combination of ROM and gMux that's free of the issue? At this point, I'm hesitant to push for a replacement since barring this issue, the machine has been fine. And from past experience, I know that new Apple machines can have issues (anyone remember the iBook logic board recall around 2003? - it took Apple more than 1.5yrs to acknowledge the problem and issue a recall) so I don't want to risk switching machines to be rewarded with another problem..

    Oh, and 3 freezes so far, one 2 weeks ago, and 2 this week.

    Chipset Model: Intel HD Graphics
    Type: GPU
    Bus: Built-In
    VRAM (Total): 288 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0012
    gMux Version: 1.9.21

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3532
    gMux Version: 1.9.21

    Message was edited by: baseliner
    MBP 15" Core i7 2.66 GHz, MacBook 2GHz, PowerBooks, iBook, iPhone 3G 16G/Black, Mac OS X (10.6.3)
  • blogthis Calculating status...
    Currently Being Moderated
    May 27, 2010 12:55 PM (in response to baseliner)
    I read these forums, and many others across the internet, and I can add to the list by saying that I am having this exact same lockup issue.

    Question: Has anyone reported this as a bug?

    https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn

    Login with your Apple ID and then report the problem, be sure to mention this thread in this forum.

    I ask this of you to do it now before you forget.

    I called Apple on this problem, told the escalation engineer of this problem and this forum thread, and he told me:

    1. Tech Support NEVER reads these forums.

    2. I should report this as a bug at the link I provided above, if I wanted an actual programmer to look into the issue.

    3. Worldwide problems with Apple products are considered secret until a fix is available, and so he had no information on this problem.

    4. That even senior Apple tech support do not have any knowledge of any beta patches, etc.

    5. That this Core i7 lockup problem was NOT in his database because not enough people had reported it.

    That means, please report this issue to the bug reporting tool link in my message so Apple programmer actually find out about this bug and fix it!!!!

    Thanks...
    various, Mac OS X (10.5.1), I have many...
  • califfo1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 1:06 PM (in response to baseliner)
    I hesitated as well to have a replacement and I believe that it is too late for me: my fear was to have a replacement machine having much more problems than current.
    Maybe it is a s/w problem accentuated by some faulty hw, on the edge?
    We have not to forget that 10.6.3 has provided a lots of issues on previous mb and mbp too.
    Wait and see.
    MBP 15" i7 2.66 / 8GB RAM DDR3 / 512 GB SSD / HR screen, Mac OS X (10.6.3)
  • baseliner Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 1:38 PM (in response to blogthis)
    blogthis wrote:
    Question: Has anyone reported this as a bug?


    Yes, I logged a bug on 5/24 - the bug ID is 8023327 if it helps. I listed it as a "Crash/Hang/Data Loss" bug so I'm hoping it will get looked at soon. They've been pretty responsive on several other bugs I've reported in the past so I'm hopeful...
    MBP 15" Core i7 2.66 GHz, MacBook 2GHz, PowerBooks, iBook, iPhone 3G 16G/Black, Mac OS X (10.6.3)
  • piepo Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2010 7:36 PM (in response to baseliner)
    Tried reporting it.... going to try a U.S. proxy since they seem to block anything outside the U.S.

    You do not have access to the Apple Bug Reporter (aka RadarWeb).

    <Edited by Host>
    macboook pro 2010 17, Mac OS X (10.6.3)
  • Appelflap Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 4:38 PM (in response to piepo)
    I cannot leave this alone:)

    The macbook 15" MBP i had that was having many issues was manufactured in Shanghai China
    The serial starts with S and then the factory code W8.

    The 17" MBP i have now starts with SC0, also china but i do not know what factory.
    No issue's on that one so far, even after heavy load.

    The Shanghai factory has a bad reputation since many of the previous macbooks with problems also appeared to come from that factory.

    -> http://forums.macrumors.com/showthread.php?t=422299
    Macbook Pro 17" i7, Mac OS X (10.6.3)
  • djanthonyw Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 27, 2010 5:28 PM (in response to Appelflap)
    Mine starts with W80 and I'm not really having problems, just a few which should be fixed with 10.6.4. I still don't know where to download the beta that people are talking about.
    MacBook Pro, Logic Studio, iPhone, Mac OS X (10.5.8)
  • baseliner Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 5:33 PM (in response to Appelflap)
    Mine starts with W8 and I've had the freeze 3 times so far.
    MBP 15" Core i7 2.66 GHz, MacBook 2GHz, PowerBooks, iBook, iPhone 3G 16G/Black, Mac OS X (10.6.3)
  • djanthonyw Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 27, 2010 5:47 PM (in response to djanthonyw)
    Forgot to mention again that I have a 2.4 i5.
    MacBook Pro, Logic Studio, iPhone, Mac OS X (10.5.8)
  • S7umpy Calculating status...
    Currently Being Moderated
    May 27, 2010 5:51 PM (in response to djanthonyw)
    I will add my 2010 15" i7 Hirez mat CTO in to the mix I had two lockups. Called tech support what a waste of time. Their solution was to reinstall os x and see if that happens again, if I would tell a customer that they have to reinstall the operating system on DB server or Exchange server because a freeze i would be fired so fast. Anyway heres my specs and I will be installing the 10.6.4 beta and see what I can see.

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3532
    gMux Version: 1.9.21
    Displays:
    Display Connector:
    Status: No Display Connected
    Display Connector:
    Status: No Display Connected
    MBP 15 2.53, iMac 27 i5, iPhone 3GS 32, iPad 64, MPB 2010, 15 i7, Mac OS X (10.6.3)
  • joelyen Calculating status...
    Currently Being Moderated
    May 27, 2010 6:52 PM (in response to Appelflap)
    Just to update, I checked the spec of the good one and found no difference.....
    MacBook Pro 2010 2.53ghz, 4G, Hi-Res Matte, 500G 7200rpm, Mac OS X (10.6.3), n/a
  • jamesuva Calculating status...
    Currently Being Moderated
    May 27, 2010 8:09 PM (in response to S7umpy)
    Sorry to hear about your occasional lock-up - keep us updated if your recent software changes solved any of your issues and thanks for posting.
  • jamesuva Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2010 8:31 PM (in response to Bijesh KS)
    Any ideas when 10.6.4 will be released officially? I wonder if they will delay it working on the very issue in this thread.
  • Appelflap Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2010 12:01 AM (in response to jamesuva)
    joelyen, are the machines produced in factory w8 by any chance?
    (serial starts with SW8?, or is it different?)

    Thanks
    Macbook Pro 17" i7, Mac OS X (10.6.3)
  • joelyen Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2010 1:51 AM (in response to Appelflap)
    My machine, which seems to have the issue from time to time:
    Serial Number (system): W80182XXXXX

    My friend's machine, which seems ok to him, has the same first part of the serial number too.
    MacBook Pro 2010 2.53ghz, 4G, Hi-Res Matte, 500G 7200rpm, Mac OS X (10.6.3), n/a
1 ... 23 24 25 26 27 ... 115 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (15)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.