DazzaG

Q: 24" iMac Screen Freezes since 10.6.3 update - pls help!

I don't know if this is just coincidence or not, but since updating my iMac to 10.6.3 it keeps on crashing. On 3 separate occasions today, whilst using my Mac the screen has gone completely black with thin white lines down it.....see pic below:

http://picasaweb.google.com/lh/photo/6SYzhCgVYEU5TBKqRfOQ1Q?feat=directlink

The fans and hard disk are still running but it will not respond to any keyboard or mouse presses - I simply have to turn it off by holding the power button in.
It will then restart as usual.

Anyone got any ideas? Do you think that if I was to re-install Mac OS X from my original install disk it could solve the issue?

Thanks

Darren

24" intel imac 2.8Ghz, Mac OS X (10.6.3)

Posted on Mar 31, 2010 2:43 PM

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Q: 24" iMac Screen Freezes since 10.6.3 update - pls help!

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  • by R C-R,

    R C-R R C-R May 30, 2010 7:33 AM in response to Tigara
    Level 6 (17,700 points)
    May 30, 2010 7:33 AM in response to Tigara
    Tigara wrote:
    However on day two after creating a new user account and working on it, I have had no screen freezes. But, I also have limited applications running with this new user account.


    This indicates that your problem is somewhere in the files in your old user account's home folder, not in the 10.6.3 files. I'm not sure what you mean by "limited applications" in the above, but it may be an indication of an incompatible software item logging into your old account starts up.

    Since this would be an issue significantly different than what is discussed in this topic, it would be best if you started a topic of your own for personalized recommendations about how best to resolve it.
  • by Killervirgo,

    Killervirgo Killervirgo May 31, 2010 5:23 PM in response to GaBeech
    Level 1 (0 points)
    May 31, 2010 5:23 PM in response to GaBeech
    I have a iMac7,1 with W87xx serial. I have had my computer for while and it has never given me a problem until about a month ago. I computer was stuck on the screen saver and my mouse and keyboard were active, but i couldn't get it to go away. I had to do a manual shutdown and I have to do this periodically since then. I thought it was a Firefox issue, but it also happens with Chrome.

    Yesterday I did a complete reinstall and today I am having the same problem. I also have a MBP with 10.6.3 but it appears to be not effected.
  • by GaBeech,

    GaBeech GaBeech Jun 1, 2010 4:07 AM in response to Killervirgo
    Level 1 (0 points)
    Jun 1, 2010 4:07 AM in response to Killervirgo
    Killervirgo wrote:
    I have a iMac7,1 with W87xx serial. I have had my computer for while and it has never given me a problem until about a month ago. I computer was stuck on the screen saver and my mouse and keyboard were active, but i couldn't get it to go away. I had to do a manual shutdown and I have to do this periodically since then. I thought it was a Firefox issue, but it also happens with Chrome.

    Yesterday I did a complete reinstall and today I am having the same problem. I also have a MBP with 10.6.3 but it appears to be not effected.

    I don't think your problem is anything to do with software.
    I have used Firefox/Chrome and suffered these symptoms.
    Yet, I think our iMac's being produced in the same factory during a certain period of time is more relevant.

    Please have a look at my thread.
    If you post, please include the first 5 characters of your serial.
    Which indicates; Factory, year, week of production.

    Link To My Thread

    ps. I have reinstalled in so many ways; 10.6.3/10.5/Linux/Windows... It's the iMac/Hardware.
  • by temnoff,

    temnoff temnoff Jun 1, 2010 7:41 AM in response to GaBeech
    Level 1 (0 points)
    Jun 1, 2010 7:41 AM in response to GaBeech
    you really need to do one thing...take it back to apple and start a paper trail. get it fixed if it is under warranty. one more thing...make sure the service center records your serial number...
    apple has an amazing way to lose information on repairs and service records and history of your machine...
    just protect yourself and backup!!!
    (i feel like i'm talking about a windows machine...hehe)
  • by Krit60,

    Krit60 Krit60 Jun 1, 2010 7:54 AM in response to DazzaG
    Level 1 (0 points)
    Jun 1, 2010 7:54 AM in response to DazzaG
    After installing the combo update, doing a PRAM reset and clearing all caches some weeks ago, my 20" 2.66 runs fine again. No crashes anymore.
  • by R C-R,

    R C-R R C-R Jun 1, 2010 8:45 AM in response to temnoff
    Level 6 (17,700 points)
    Jun 1, 2010 8:45 AM in response to temnoff
    andrewtemnoff wrote:
    apple has an amazing way to lose information on repairs and service records and history of your machine…


    And yet Apple's customer service & support is consistently rated as the best or second best in the industry. I can't say anything about what it is like in Taipei, but here in the U.S. I've never had any problems with lost records.
  • by temnoff,

    temnoff temnoff Jun 1, 2010 9:21 AM in response to R C-R
    Level 1 (0 points)
    Jun 1, 2010 9:21 AM in response to R C-R
    duly noted...
    the asia team is subpar...
  • by jeannordahl,

    jeannordahl jeannordahl Jun 1, 2010 2:59 PM in response to DazzaG
    Level 1 (0 points)
    Jun 1, 2010 2:59 PM in response to DazzaG
    Since updating my iMac to 10.6.3 it has crashed an average of 3 times a day with a solid color or striped screen. I have read this discussion and others like it and have come to the conclusion that it only happens when I have my external usb time machine hard drive attached. There are 3 absolutely identical iMac systems in my office and the only one that has had this problem has a usb drive. There are no issues with the drive itself. I have decided to back up sparingly. I hope
    Apple can fix this issue in the next software update.
  • by jeannordahl,

    jeannordahl jeannordahl Jun 4, 2010 2:38 PM in response to jeannordahl
    Level 1 (0 points)
    Jun 4, 2010 2:38 PM in response to jeannordahl
    I take it back. I was wrong. It took a couple of days to happen again, but iMac froze on a striped screen. So frustrating.
  • by appleimac24,

    appleimac24 appleimac24 Jun 4, 2010 10:32 PM in response to jeannordahl
    Level 1 (10 points)
    Jun 4, 2010 10:32 PM in response to jeannordahl
    I have the same problem. Too bad i didn't go this discussion right away. I suspected a hard drive problem. I reinstalled, formatted, zero out data more than 1 time and it gives me the same problem. I have the Snow Leopard and it's not installing anymore. I can install my orig OS that comes with my machine and then when I update to the latest OS update, it started to freeze. It won't continue installing the new update, it freezes. It works if I don't update but it's still buggy. Probably a remnants of the bugs.

    Bad news, I already bought a hard drive from best buy. I hope this will be fix right away so I can return the hard drive I bought from BestBuy.

    This is frustrating. Apple wiz please fix this...
  • by appleimac24,

    appleimac24 appleimac24 Jun 5, 2010 11:21 AM in response to Joseph Blass
    Level 1 (10 points)
    Jun 5, 2010 11:21 AM in response to Joseph Blass
    Are they going to pay for our hard drive. it looks like my hard drive was damage because I cannot re-install my Snow Leopard. Erased, reformatted and zero out data but can't reinstall my Snow. That's why I think my hard drive is done.
  • by appleimac24,

    appleimac24 appleimac24 Jun 5, 2010 11:30 AM in response to eldoctore312
    Level 1 (10 points)
    Jun 5, 2010 11:30 AM in response to eldoctore312
    How can I go back to 10.6.2... I cannot reinstall Snow Leopard even if I reformatted it, repartition, zero out data.... I've done about everything but to no avail.

    this *****!!!
  • by appleimac24,

    appleimac24 appleimac24 Jun 5, 2010 11:49 AM in response to Galatius
    Level 1 (10 points)
    Jun 5, 2010 11:49 AM in response to Galatius
    Before trying my suggestions, please check for others opinions...

    Place your snow leopard disc to the drive and press c to boot it in the dvd drive, you can then reformat and install if you want.

    hope this helps!!!

    if you're in 10.6.3, i don't know if you can down update from 10.6.3 to 10.6.2.. you have to reinstall i guess.

    with me, i cannot even reinstall the snow leopard.
  • by appleimac24,

    appleimac24 appleimac24 Jun 5, 2010 6:09 PM in response to appleimac24
    Level 1 (10 points)
    Jun 5, 2010 6:09 PM in response to appleimac24
    I've been your fan since Mac Plus(around 1994). Now my iMac 24" 3.06Ghz is crashed!!! I cannot reinstall the orig OS and I cannot reinstall my Snow Leopard now matter what i do in the disk utility.

    Do i have to change my hard drive?

    <Edited by Host>
  • by R C-R,

    R C-R R C-R Jun 6, 2010 7:05 AM in response to appleimac24
    Level 6 (17,700 points)
    Jun 6, 2010 7:05 AM in response to appleimac24
    appleimac24 wrote:
    I've been your fan since Mac Plus(around 1994).


    As a new Discussions user you may not be aware that these are user to user forums, not user to Apple ones. IOW, you are just talking to other users like yourself, not to Apple.
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